Wilson Plumbing, Heating, Cooling and Electric
Plumber · Stow, OH · Open 24 hours per Google listing
Our verdict
Polarized: 50 of 69 analyzed are 5-star but 14 are 1-star (consistency just 0.35), with repeated complaints of overpricing, slow/no-show scheduling, and an emergency-tier upsell.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 69 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Strong HVAC/plumbing installs when work goes well: furnace, vent, and PRV jobs praised as thorough and clean (workmanship theme in 10 reviews)
1 cited review
“Technician Brian Hughes from Wilson just installed a vent on my new furnace so I have heat in my basement! He did an amazing job! He was very thorough and cleaned up afterwards.”
Cited in 3 of the 69 reviews we analyzed — 2 cited reviews not excerpted here.
Some techs cited for fair, no-oversell pricing, including a PRV replacement done at a fair price
Cited in 1 of the 69 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
An emergency caller reports being denied night service unless on a 'preferred customer' list, with poor phone handling
“Then pushed over to the answering service who took the information down at no time telling me that I need to be on their preferred customer service list to be able to get emergency service that night!!”
Red flag
Overpricing flagged repeatedly, with one 1-star calling it price gouging vs. competitors
“They are way over priced 5000 to run electric line for two lights in basement that I purchased and add electrical outlet for sub pump... this job was almost 3 times more than what it should be.”
Red flag
Unprofessional conduct cited: a no-appointment early-morning visit with prolonged door-knocking, and a named rude staff member
Cited in 2 of the 69 reviews we analyzed.
Multiple reviewers call the company overpriced, including a $5,000 electrical quote a customer says was nearly triple a competitor's
“They are way over priced 5000 to run electric line for two lights in basement that I purchased and add electrical outlet for sub pump... this job was almost 3 times more than what it should be.”
Scheduling breakdowns reported: one customer waited all day past a promised window with repeated 'next stop' assurances (slow_response in 3 reviews)
“I was told the day before to expect someone out between 10:30 & 11:30 am today. At 12:50 p.m., I texted my contact to see when I could expect the repair person to arrive & was assured I was on the roster of scheduled appts for the day!”
Keep it in proportion: these concerns are cited in 5 of the 69 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was very discouraged with this company and the company out of Akron that bought them!!! I came home the furnace was not working, of course it was 5pm,called was on hold for 20 minutes.Then pushed over to the answering service who took the information down at no time telling me that I need to be on their preferred customer service list to be able to get emergency service that night!!I had to call back at 6pm …”
“Zero stars. Called 8am on a Tuesday, left message. Never called back. And this was in November. I will look elsewhere for future service and repair on my furnace.”
“DO NOT USE THIS COMPANY. I was finally able to get an appt scheduled, after a couple diff attempts. I was told the day before to expect someone out between 10:30 & 11:30 am today. At 12:50 p.m., I texted my contact to see when I could expect the repair person to arrive & was assured I was on the roster of scheduled appts for the day! At 1:20 p.m. I got a response to my next text saying someone will let me know …”
Positive
“I signed up for a preventative maintenance check and just had my first preventative appt. It was great. Definitely puts my mind at ease to know what's coming and how my systems are doing. Great work by Jacob Sidoti to walk me through it.”
“Cole, Ryan and Chuck all did a fantastic job installing my new High Efficiency Furnace! They kept me in the loop with everything they were doing, were very respectful, clean and walked me through how to operate my new thermostat and some cool features that come with it. They displayed great craftsmanship, efficiency and professionalism. I am very happy with the work they did and will definitely be calling them again …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Yelp reviews skew sharply negative (several 1-star on pricing, slow response, and a destroyed humidifier) against a 4.8 Google average, suggesting Google rating overstates consistency.
Should you hire Wilson Plumbing, Heating, Cooling and Electric?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Wilson Plumbing, Heating, Cooling and Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Stow · Chagrin Falls · Wayland