Westland Heating, Air Conditioning & Plumbing
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
4.9 Google stars (3,238 reviews); 91 of 97 analyzed are 5-star; workmanship theme in 21 of 97 and fast_response in 9 — primarily HVAC-focused but plumbing services including water heater and emergency confirmed.
Why we're cautious
- 1 Yelp review describes a $97 diagnostic charge with incomplete panel reassembly (2 of 6 screws replaced), gas left on, and no follow-through on part pricing promised the next day — slow_response and service quality concern. (1 of 97 reviews)
- Quote response time slow in at least 1 review — customer waited too long to receive pricing for both a new furnace and AC unit. (1 of 97 reviews)
To be fair
- Workmanship quality cited in 21 of 97 analyzed reviews — team spotted a 22-year-old furnace that wasn't properly grounded during installation and made all necessary repairs without being asked. (cited in 2 of 97 reviews)
- Same-day or rapid emergency dispatch confirmed: water heater replaced by 1:30pm after 8am call; air conditioning tech on-site within 30 minutes on a hot humid day. (cited in 2 of 97 reviews)
- Front-office communication praised across multiple reviews — scheduler Katie stayed in touch proactively; office staff scrambled to fit emergency same-day appointment. (cited in 2 of 97 reviews)
“I called in the morning after my furnace had gone out and would not restart after a power outage . The lady that I spoke to, Katie, was able to get me scheduled right away and stayed in touch with me to let me know when the technician would get to my home . …”
“Disappointed in timeliness getting a quote for both new furnace and air conditioning.”
We read 97 of 3,238 reviews · newest from Mar 2026 · BBB A+ accredited