Roto-Rooter Plumbing & Water Cleanup
Plumber · Avon Lake, OH · Open 24 hours per Google listing
Our verdict
4.8 stars / A+ BBB across 2,161 reviews — 82 of 85 sampled are 5-star; 48 reviews cite professionalism; strong water heater, sewer, and emergency response; one 1-star documents a sump pump bait-and-switch with surprise fees.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Avon Lake, OH · compare all →
Our opinion, based on the 85 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater installed solo after partner called in sick — permits pulled, welding done, cleanup complete in a couple of hours (2 of 7 water-heater reviews confirm).
1 cited review
“Jake handled the entire basement install solo—including welding new pipe work and securing all the permits. He was fast, finished in just a couple of hours, and left the place spotless by taking all the old packaging with him.”
Cited in 2 of the 85 reviews we analyzed — 1 cited review not excerpted here.
Late-night sewer call (10pm–12am) handled in one visit — tech snaked basement floor drain and traced backup to main line without a return trip.
1 cited review
“Stephan did an absolutely amazing job—especially given the late hours (10pm–12 a.m.). He carefully snaked our basement floor drain after we noticed water backing up from the washing machine and quickly determined that the issue was actually coming from the main line.”
Weekend and day-off availability confirmed: technician showed up on a weekend for a drain call; another came in on his day off to finish a multi-day job.
Cited in 2 of the 85 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sump pump installed despite customer explicitly requesting backup-ready unit — discovered incompatible 8 months later; company reportedly demanded full re-installation cost rather than honoring original agreement.
“DO NOT TAKE YOUR MONEY HERE! Last year we called in for a sump pump replacement. They sent Bill, who is 70+ years old out to the house to get the work done. He sits with us and we tell him that we cannot afford a back up to our new sump pump, but would like the new sump pump to be capable of obtaining a back-up in the future when we are ready financially. He agrees, and puts in our new sump pump.”
Parts availability gap: technician made a mid-job Home Depot run, adding 2.5+ hours to a routine repair that should have been stocked on the truck.
Cited in 1 of the 85 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 85 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called for 24 hour emergency service and was told they would be there by 9pm at latest. Called at 9pm as hadn't heard from them and was told no one was available and did I want to reschedule for next day. No one even called to tell me they weren't coming!”
“I had a very frustrating experience with Roto-Rooter. I scheduled a service appointment to have my kitchen sink unclogged, and was given a time window between 2–6 PM. At 4:07 PM, I received a message, followed by another at 6:29 PM saying I was “next in line.” Despite this, no one showed up. When I called at 7:45 PM to check on the status, I was told that other jobs had been taken and prioritized over mine, which …”
Positive
“Jake was great! He was very professional and explained everything he was doing. Jake was also polite and good with my dogs. He also did a wonderful job with the work he performed.”
“Aaron was our professional technician. My original call was for 3 issues but after 2.5 days at my home, we realized there were 6 issues. 5 of the 6 issues I would not have been able to fix/repair on my own with basic maintenance. He assessed the issues and gave me multiple avenues with different varying costs. Not everything was an emergency, however, most issues would eventually become a bigger problem. I am so …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Avon Lake, OH
Westland Heating, Air Conditioning & PlumbingHIRERanked #1 of 15 in Avon Lake · 4.9 Google stars (3,238 reviews); 91 of 97 analyzed are 5-star; workmanship theme in 21 of…Plunger PlumberHIRERanked #3 of 15 in Avon Lake · 4.8★ across 798 reviews with 85/100 five-star; fast_response cited 19 times and same-day s…See all 15 plumbers we've reviewed in Avon Lake, OH →
Nearby: Avon Lake · Lorain · Strongsville · Cleveland