Westland Heating, Air Conditioning & Plumbing
Plumber · Avon Lake, OH · Open 24 hours per Google listing
Our verdict
4.9 Google stars (3,238 reviews); 91 of 97 analyzed are 5-star; workmanship theme in 21 of 97 and fast_response in 9 — primarily HVAC-focused but plumbing services including water heater and emergency confirmed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Avon Lake, OH · compare all →
Our opinion, based on the 97 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Workmanship quality cited in 21 of 97 analyzed reviews — team spotted a 22-year-old furnace that wasn't properly grounded during installation and made all necessary repairs without being asked.
1 cited review
“They pointed out areas of concern from the previous installation, including the fact that my previous furnace of 22 years wasn't properly grounded, and made all the necessary repairs. I not only have a new furnace, I have peace of mind knowing my family is safe thanks to their attention to detail and high quality workmanship.”
Cited in 2 of the 97 reviews we analyzed — 1 cited review not excerpted here.
Same-day or rapid emergency dispatch confirmed: water heater replaced by 1:30pm after 8am call; air conditioning tech on-site within 30 minutes on a hot humid day.
1 cited review
“I called this morning at 8am. The water heater had been out since Saturday, two days ago. By 1:30 we had a new water heater installed and running. Thank you, Westland!”
Cited in 2 of the 97 reviews we analyzed — 1 cited review not excerpted here.
Front-office communication praised across multiple reviews — scheduler Katie stayed in touch proactively; office staff scrambled to fit emergency same-day appointment.
1 cited review
“The lady that I spoke to, Katie, was able to get me scheduled right away and stayed in touch with me to let me know when the technician would get to my home. Very pleasant to talk with. The technician, Garrett, showed up on time and was extremely professional.”
Cited in 2 of the 97 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 Yelp review describes a $97 diagnostic charge with incomplete panel reassembly (2 of 6 screws replaced), gas left on, and no follow-through on part pricing promised the next day — slow_response and service quality concern.
“TERRIBLE! robbery! Scheduled appointment to look at pool heater, they canceled day of appointment, ( short staffed they said) rescheduled for 3 days later. Young man came out took front panel off turned gas on looked at error code... put 2 of 6 screws in the panel, left the gas turned on. Said I owed him 97 dollars, couldn't”
Quote response time slow in at least 1 review — customer waited too long to receive pricing for both a new furnace and AC unit.
Cited in 1 of the 97 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 97 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Disappointed in timeliness getting a quote for both new furnace and air conditioning.”
“I called Westland because my tenant's cooling unit stopped working during possibly the hottest week of the year. I called Westland on a Friday, and asked to have a technician come out asap to look at the unit. I was glad that they did have someone come out on a Friday evening. I paid $150 for this service call. I was informed of the problem, and that the unit was still under warranty. I called the manufacturer of …”
“Randi Ellis Westland destroyed the unit. The interior was bent, obviously screws were missing. If you didn't know how to repair the unit you shouldn't have taken the job. Or at least youtubed a video to learn. That unit is 1.5 years old, your company Westland was the first and only people to service it. Not only did you make it impossible for me to utilize the warranty You charged me 450 to basically cause …”
Positive
“I called in the morning after my furnace had gone out and would not restart after a power outage . The lady that I spoke to, Katie, was able to get me scheduled right away and stayed in touch with me to let me know when the technician would get to my home . Very pleasant to talk with. The technician, Garrett, showed up on time and was extremely professional. After diagnosing the problem and having to go get a new …”
“Charlie and crew were great to work with. They helped us out of a complicated situation. Professionalism and knowledge of our sophisticated VRF system was to notch.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Westland Heating, Air Conditioning & Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Westland Heating, Air Conditioning & Plumbing?
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Nearby: Avon Lake · Strongsville · Cleveland · Lorain