ARS / Rescue Rooter
Plumber · Parma, OH · Open 24 hours per Google listing
Our verdict
ARS / Rescue Rooter holds 4.7 stars on 1,735 reviews with 89% positive sentiment — strong techs and fast water heater response, but one documented theft-and-property-damage incident and a bait-and-switch drain pricing pattern undercut trust.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Work completed correctly and quickly with thorough cleanup — techs Jace, Mike, and Ken cited by name for competent, communicative service
1 cited review
“Ken arrived promptly and got right to work after assessing what the problem was. He kept me informed throughout the process and worked diligently to solve it. He gave me tips to avoid a drain clog in the future and cleaned up before he left!”
Cited in 3 of the 83 reviews we analyzed — 2 cited reviews not excerpted here.
Water heater flood handled near-immediately — tech on site within 30 minutes of initial call, in and out with cleanup
1 cited review
“I had a flood in the house due to a leaky hot water tank. Within a half an hour, this fabulous service tax showed up at my house named alexander. In, Out, done and cleaned up all with the most professional attitude.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Plumber charged beyond invoiced amount, flooded bathroom floor, stained carpets, left skirting off — company agreed to pay but resolution reportedly incomplete
“my plumber that came out stole money from me!! Charged me extra then the actual bill!! Once he left i got emailed the bill from the company & it didnt add up he added on extra for himself!! & not only did he steal from me he ruined my bathroom floor on top of it, flooded underneath the tiles.”
Red flag
Advertised $79 mainline job billed at $1,250 after two crews and multiple trips — 16x the advertised rate
Cited in 1 of the 83 reviews we analyzed.
Advertised $75 mainline clear-out switched to $300 on-site for kitchen line with no equipment diagnostic — floor drain continued overflowing
“Company offered $75 mainline clear out, technician claimed it wasn't the mainline but the kitchen line and it would be $300. I was experiencing water backup on my floor drain whenever I washed clothes. The obstruction was clearly beyond the 3ft of pipe.”
Missed Saturday and Sunday appointment windows without call — customer rescheduled to Monday despite water-heater urgency
Cited in 1 of the 83 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 83 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Tech was friendly but not that experienced. He kept telling me it was the best it could be, and if I left the facet in either the hot or cold all the position it wouldn't leak. I said not acceptable and then he fixed that part, but the handle is REALLY loose and I think it was not put back together properly. He said it was the best he could do. I had all the parts here, it was a Moen faucet and they guarantee for …”
“Horrible horrible horrible experience!!!! 100% dont recommend, my plumber that came out stole money from me!! Charged me extra then the actual bill!! Once he left i got emailed the bill from the company & it didnt add up he added on extra for himself!! & not only did he steal from me he ruined my bathroom floor on top of it, flooded underneath the tiles, left all my skirting off my home, stained my carpets when i …”
Positive
“They gave me five star treatment. They were supposed to call before they came but they didn't! Shook me out of bed at 8:35 a.m! They were done in two and a half hours. Professional and very pleased with the work. They were courteous, friendly informative. Highly recommend them.”
“Sam Yeaman was wonderful from start to finish. He assessed the situation, explained everything, reached out to other ARS associates as needed. Within a few hours, all systems were "go" again. This was our 2nd experience with ARS and we would use them again and recommend them to family and friends. Our thanks to Sam and your entire crew for their courtesy, expertise and professionalism.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire ARS / Rescue Rooter?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ARS / Rescue Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cleveland · Strongsville · Avon Lake · Lorain