Avon Lake Plumbing
Plumber · Avon Lake, OH · Open 24 hours per Google listing
Our verdict
Avon Lake Plumbing holds 68 of 85 five-stars at 4.4 Google but BBB C+ rating and 7 slow_response theme counts suggest a split record — owner Dennis excels on-site but scheduling follow-through has broken down repeatedly.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 85 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
First-call diagnosis track record — Paul diagnosed and fixed 'the first time' across multiple services over 10 years of repeat business (themeCounts.workmanship=15)
1 cited review
“Today was another save on behalf of Dan at Avon Lake Plumbing! They have done it all for me...toilets...sink and bathtub drains...my newer garbage disposal and last but not least, replacing my hot water tank. THEY ALWAYS GET IT RIGHT THE FIRST TIME.”
Cited in 2 of the 85 reviews we analyzed — 1 cited review not excerpted here.
Owner Dennis walked customer through water heater emergency by phone, guided drain-down process overnight, and arrived with replacement by 10am next morning
1 cited review
“I would highly recommend Avon Lake Plumbing! Dennis, per a phone conversation, walked us through the process of turning off the water at the tank as well as how to use our garden hose to drain the water out of the tank! By ten the next morning, he was at our home with the replacement water heater.”
Water heater tech arrived within 30 minutes and resolved issue within 5 minutes — 10 water heater service mentions (themeCounts.fast_response=17)
1 cited review
“I called Avon Lake Plumbing and was immediately impressed by the friendly, efficient, and responsive service over the phone. The technician arrived within 30 minutes and resolved the issue within 5 minutes.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating of C+ contradicts 4.4 Google stars — combined with slow_response=7 and a 2023 bait-and-switch pricing complaint ($5,000 quote that ballooned), the gap is meaningful
Cited in 1 of the 85 reviews we analyzed.
Red flag
24/7 emergency claim contradicted by experience: told tech would call within 30 min, had to call back 45 min later, then pushed to 'tomorrow afternoon' then 'next week'
Cited in 1 of the 85 reviews we analyzed.
Scheduling failures documented in multiple reviews — showed up over an hour late then failed to return next day without calling, twice in the same job (slow_response=7)
“Called them over a week ago and said someone would be out the next day. They arrived over an hour late and then said they would come back the following day to fix it. They never showed up. No call or anything.”
Cited in 2 of the 85 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 85 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I do not recommend Avon Lake Plumbing after the experience I have had with them. Avon Lake Plumbing won our business in December 2023 via a quote that was, at best, inadequately thought out. At worst, it was a bait and switch tactic. Specifically, they quoted us $5,000 all-in to fix a cracked pipe underneath our basement floor, repair a backwater (aka backflow) valve underneath our front porch, AND rough-in a …”
“I am honestly surprised at having to write this review. Avon Lake Plumbing came highly recommended and had great online reviews. We received an estimate for work needed in August. Due to our highly hectic and busy schedules (and after seeking out other quotes to complete our due diligence), we were finally able to schedule. We called about 2 weeks ago and secured an appointment on Friday, 11/19/21. We had lines …”
“We called them with an emergency plumbing issue at night as they claimed to have “24/7 services”. We were told a tech would contact us in less than a half hour. I had to call back 45 minutes later and was told “someone can be out tomorrow afternoon”. Not exactly emergency response. The next day they called and told me the earliest someone could come out was not that day but instead in a week. They also offered …”
Positive
“Working with Avon Lake Plumbing has been nothing short of excellent. Dennis Gareau and his team are reliable, professional, and extremely knowledgeable. Whether it's a quick fix or a full plumbing project, they show up on time and get the job done right the first time. It's clear they care about their craft and their customers. Highly recommend to anyone in Avon Lake or nearby looking for top-notch plumbing service!”
“All of a sudden, our water heater stopped working. I called Avon Lake Plumbing and was immediately impressed by the friendly, efficient, and responsive service over the phone. The technician arrived within 30 minutes and resolved the issue within 5 minutes. He was very knowledgeable and provided a very reasonable solution/service. I’m truly appreciative of their exemplary business practice and highly recommend them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2025.
Across platforms
BBB C+ rating is notably low against 4.4 Google stars — consistent with 18.8% negative sentiment and documented scheduling breakdowns across multiple reviews.
Should you hire Avon Lake Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Avon Lake Plumbing?
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Find plumbers near you
Avon Lake Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Avon Lake · Lorain · Strongsville · Cleveland