Roto-Rooter Plumbing & Water Cleanup
Plumber · Parma, OH · Open 24 hours per Google listing
Our verdict
4.8★ across 3,540 reviews with 87% 5-star; strong on-site professionalism but 2 reviewers flag surprise fees including one $500+ quote for a job fixed by a competitor for $230.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 93 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and weekend availability confirmed in 6+ reviews; arrived within the hour for sewage flood emergency per reviewer Sandra Meister.
1 cited review
“Our basement flooded with several inches of pure sewage. Roto Rooter was there within an hour and handled everything. Renee, Rick, and Matt were all fantastic. I don't know what we would have done without them.”
Cited in 2 of the 93 reviews we analyzed — 1 cited review not excerpted here.
Technician Rene praised for professionalism and education-style explanations in 3 independent reviews; Aidon and Aaron specifically called out for treating home like their own.
Cited in 3 of the 93 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$500+ quote for a valve leak (part: $42); competitor completed same repair for $230 — potential price gouging cited by name.
“BEWARE OF THIS COMPANY! RotoRooter wanted to charge me over 500 for a valve leak. The plumber claimed the part was 42 dollars and the fix would be 480. Needless to say I was outraged at the price.”
Red flag
Yelp 1-star: cut 12" hole in wall for $1,390, toilet still didn't work, then quoted $15,000 for excavation with no construction cleanup offered.
Cited in 1 of the 93 reviews we analyzed.
Booking/dispatch inconsistent: at least one reviewer had to rebook after tech didn't show up during original window.
“Did a great job and very professional. I will say that the booking / dispatch was problematic, as they couldn't get the times right and we had to rebook when they didn't show up”
Pricing runs high — one reviewer called it 'incredibly overpriced'; another was quoted $500 for a valve leak fixed by a competitor for $230.
“BEWARE OF THIS COMPANY! RotoRooter wanted to charge me over 500 for a valve leak. The plumber claimed the part was 42 dollars and the fix would be 480. Needless to say I was outraged at the price.”
Cited in 2 of the 93 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 93 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“if I could give them a 0, I would. Had them come out to snake our sewer. They convinced us we had a crack in the sewer and needed a section of it replaced right away. They put the sewer clean out up against our driveway, and didn't backfill properly. The driveway started sinking and Roto Rootet refused to take responsibility for the lousy job they did backfillin. They also wouldn't move the clean out although the …”
“We called roto rooter because our toilet stopped working on a Sunday. They are a 24/7 service. They cut a 12in square hole in my bathroom wall behind the toilet to replace a pipe. That cost us 1,390$ What's that you say, it still doesn't work? If you really want it to work then that will be about 15,000$ ( including tax). Because we will have to excavate under your concrete front porch and replace another pipe …”
“I will never call Roto Rooter again. Buyer beware. Whatever problem you may be facing, you'll be lied to and it's possible the company may actually intentionally cause more damage to your property in other to have anything to fix. As soon as you ask for an itemized estimate for whatever $5k-$15k repair they claim you need, all the vultures flying around your money, who initially said they could start service "same …”
Positive
“Rene was wonderful! I'm grateful to him for coming out on such short notice and so late in the evening! He was patient and kind and very knowledgeable. He explained everything to me and educated me on plumbing! If I could request him everytime I need help I would! Thank you Rene and Roto Rooter for hiring good quality staff.”
“Rene did excellent work. He was clear on the scope of the repair and went above and beyond with keeping us updated on any issues that cropped up. Very professional and knowledgeable. Great work and would request him again for any future needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ vs. Yelp 1-star reviews citing botched repair and price gouging — Yelp negative signal not reflected in Google aggregate.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cleveland · Strongsville · Avon Lake