The 15 plumbers serving Worcester, ranked.

We track 25 plumbing companies working within 20 miles of Worcester and have read 1,115 of their reviews across Google, Yelp and BBB — including every one-star review we could find. 14 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Worcester's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.8, and when everyone has five stars, the stars stop helping. 11 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 14 of the 25 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Rodenhiser Home Services alone carries 3,062 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown WorcesterHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 956 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Worcester →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

DeWolfe Plumbing, Heating & Cooling

Top pick24/7 per Google listing

4.8 (787 Google reviews) 5.2 mi from downtown Worcester

Our take — how we form it

4.8★ across 787 reviews (93 of 100 analyzed are 5-star) — DeWolfe is repeatedly cited for same/next-day diagnosis and returning at no charge to make jobs right.

Rating mix — of the 15 reviews we analyzed787 total on Google

5★12

4★0

3★1

2★0

1★2

Why we're cautious

Photos sent in advance to avoid a wasted trip weren't passed to the tech, who arrived unprepared for a routine repair (1 of 100 reviews)
Office-to-tech handoff can fail — a customer who sent photos ahead had a tech arrive without the part for an 'easy' valve swap (1 of 100 reviews)

To be fair

Same/next-day diagnosis and repair cited across many reviews (same-day-plumber=13, fast_response=19) (cited in 2 of 100 reviews)
Stands behind work — returned 'right back at no charge' to fix a lingering issue (cited in 1 of 100 reviews)
Thorough diagnosis praised (workmanship=21) — traced a 3-day 'bathtub leak' to the toilet and stayed late to fix it (cited in 2 of 100 reviews)

What reviewers praise

“The technician was great, professional and thorough.”

Tommy Blair · ★★★★★ · Google · Dec 2025

The most critical take we found

“I got this contact as a referral from my friend who owns a school. The technician was good and professional. He fixed the issue in 10 min. Was a minor block in a tube which he blew away with his mouth. However I was shocked with the price of $250 he charged …”

Rajesh Mohan · ★ · Google · Dec 2025

We read 100 of 787 reviews · newest from Dec 2025

(508) 433-0403

Full report →Website ↗

Stake Plumbing and Heating

Top pick24/7 per Google listing

5.0 (184 Google reviews)5.0 on Yelp (5) 6.1 mi from downtown Worcester

Our take — how we form it

Perfect 5★ across 184 reviews (96 of 97 analyzed are 5-star) — Curtis is repeatedly named for fast, fairly-priced one-man service (fast_response=18, fair_pricing=6).

Rating mix — of the 15 reviews we analyzed184 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Fast, professional response cited in 18 of 97 reviews — 'very quick to respond' and 'responded promptly' (cited in 2 of 97 reviews)
Fair pricing called out directly (fair_pricing=6) — 'fast service; excellent work; fair price' (cited in 2 of 97 reviews)
Reliable on emergencies for a repeat client — 'come to our rescue many times for weekend & overnight emergencies' (cited in 1 of 97 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Great, fast service; excellent work; fair price.”

Daniel DiMassa · ★★★★★ · Google · Dec 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 97 of 184 reviews · newest from Dec 2025

(508) 853-7499

Full report →Website ↗

Mass Pike Plumbing & Heating

Top pick24/7 per Google listing

5.0 (73 Google reviews)5.0 on Yelp (1) 0.2 mi from downtown Worcester

Our take — how we form it

Owner Evan posts a flawless 5★ across all 82 analyzed reviews — fast_response=24, fair_pricing=8, with multiple same-day water-heater and burst-pipe rescues.

Rating mix — of the 15 reviews we analyzed73 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Same-day emergency rescues on burst pipes and dead water heaters (fast_response=24, weekend_or_emergency=4) (cited in 2 of 83 reviews)
Fair, honest pricing called out repeatedly (fair_pricing=8) — 'gave me a very fair price' and 'no pressure, just honesty' (cited in 2 of 83 reviews)
Diagnoses fast — fixed a no-heat/no-hot-water job in under an hour after another company failed for a week (cited in 1 of 83 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Excellent service from start to finish! The plumber arrived on time, was extremely professional, and explained everything clearly before starting the work. The repair was done quickly, pricing was fair, and they left everything clean and tidy. Highly …”

Starlin Pichardo · ★★★★★ · Google · Dec 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 83 of 73 reviews · newest from Dec 2025

(617) 359-6800

Full report →Website ↗

MF Mitchell Plumbing HVAC & Drain Cleaning

Top pickSmall track record

4.8 (39 Google reviews)5.0 on Yelp (5) 2.1 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

Owner-operator Mitch earns 36 of 38 analyzed reviews at 5★ — repeatedly praised for same-day calls and quotes ~$1,000 under big plumbing companies (fair_pricing=5).

Rating mix — of the 15 reviews we analyzed39 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Same-day service cited across 5 reviews — gas line fixed 'same day of the call', within-one-hour arrival noted (cited in 2 of 38 reviews)
Honest, fair pricing (fair_pricing=5) — water-heater quote came in $1,000 less than the customer's own service contractor (cited in 2 of 38 reviews)
Doesn't pad bills — 'didn't just charge me for unnecessary parts', diagnosed and fixed the real issue (cited in 2 of 38 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Quick response, efficient, knowledgeable, and friendly. I'll definitely call him first next time.”

A B. · ★★★★★ · Yelp · Dec 2023

The most critical take we found

“They don't respond. Called twice, waited five days for their response.”

Joy Lahi · ★ · Google · Jan 2025

We read 38 of 39 reviews · newest from Dec 2023

(508) 980-8080

Full report →Website ↗

Domination Plumbing and Heating

Top pick

4.8 (351 Google reviews) 1.5 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

Highest-volume top performer here at 4.8★ over 351 Google reviews; 81 of 86 analyzed are 5-star and only 2 are 1-star, with 13 reviews citing fast response.

Rating mix — of the 15 reviews we analyzed351 total on Google

5★12

4★0

3★0

2★1

1★2

What reviewers keep saying

Same-day and no-wait service, including a sink leak fixed in 20 minutes (cited in 2 of 86 reviews)
Solved a boiler another company failed at 6 times, fixed in one day (cited in 1 of 86 reviews)
Owner is responsive and answers the phone every time (cited in 2 of 86 reviews)

What reviewers complain about

A waterline hookup scheduled right away still took two days to complete (1 of 86 reviews)

What reviewers praise

“These guys are absolutely amazing. Fixed our boiler when no one else could. We had another service company in here 6 times, just throwing parts at us, but no results to show. Domination had us up and running in one day. 5 stars plus+++++”

Daniel Kendall · ★★★★★ · Google · Dec 2025

The most critical take we found

“domination plumbing One person came and said, "I will do the job," another from the company came and said, "I can't do it. None of the people here are professional. Our money was wasted."”

ছোট সাহেব · ★ · Google · Sep 2025

We read 86 of 351 reviews · newest from Dec 2025

(978) 648-3056

Full report →Website ↗

MenWon Plumbing & Drain Services

Top pick

4.8 (76 Google reviews)3.9 on Yelp (13) 2.4 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

Owner Aaron handles same-day calls personally; 23 of 84 reviews cite fast response and 8 cite fair pricing, with only 6 one-star reviews.

Rating mix — of the 15 reviews we analyzed76 total on Google

5★11

4★0

3★0

2★0

1★4

What reviewers keep saying

Same-day arrival cited repeatedly, including a flooded first floor handled same morning (cited in 3 of 84 reviews)
Multiple reviewers note Aaron does not upsell and gives fair prices (cited in 2 of 84 reviews)
Best scheduling of 10 plumbers one reviewer tried; confirmed in 30 min and showed up early (cited in 1 of 84 reviews)

What reviewers complain about

One reviewer found water-heater pricing higher than big-box installers (1 of 84 reviews)

What reviewers praise

“Really happy with the service provided. We called about an issue and he came the same day and spent time fixing the problem for a reasonable price. We’ve had his help in the past for another house too. We highly recommend 10/10!”

Alyssah · ★★★★★ · Google · Dec 2025

The most critical take we found

“Wasn't very helpful”

John Iannotta · ★ · Google · Jul 2022

We read 84 of 76 reviews · newest from Dec 2025 · BBB A+ accredited

(508) 304-0611

Full report →Website ↗

WB Plumbing

Top pick24/7 per Google listing

4.9 (54 Google reviews) 5.6 mi from downtown Worcester

Our take — how we form it

Owner-operator Bill earns the highest rating in this set (4.9★, 54 reviews) with 44 of 47 analyzed being 5-star; 7 cite fast response and 10 mention fair pricing.

Rating mix — of the 15 reviews we analyzed54 total on Google

5★13

4★0

3★0

2★0

1★2

What reviewers keep saying

Same-day and same-evening response, including a 2-hour arrival on a basement leak after 4 other plumbers didn't answer (cited in 2 of 47 reviews)
Strong on sump pumps, with troubleshooting tips offered to save the customer money before replacing (cited in 2 of 47 reviews)
Walks customers through fixes via text and won't overcharge (cited in 2 of 47 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Excellent service! Bill is super responsive and knowledgeable- he repaired our boiler, water heater, and our toilet (and will definitely have more projects for him in the future). Highly recommend and the prices are very fair!”

Melissa Smith · ★★★★★ · Google · Dec 2021

The most critical take we found

“Two scheduled days plumber was supposed to start the job. No call no text just a no show. A very unprofessional and unreliable plumber”

David Chouinard · ★ · Google · Aug 2025

We read 47 of 54 reviews · newest from Dec 2021

(774) 287-3385

Full report →

BEI Plumbing & Heating

Top pickSmall track record

4.7 (34 Google reviews)5.0 on Yelp (4) 3.4 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

Owner-operator Bob runs a small by-the-book shop (34 reviews, 4.7★) praised for honest, code-compliant work and even free fixes — 15 of 35 reviews cite professionalism.

Rating mix — of the 15 reviews we analyzed34 total on Google

5★13

4★0

3★0

2★0

1★2

Why we're cautious

One 1-star review alleges rude, disrespectful employees and advises female customers to have a male present (1 of 35 reviews)
Small one-man operation books out and can be slow to schedule when juggling emergencies (2 of 35 reviews)

To be fair

Honest to the point of walking customers through DIY fixes or charging nothing for small jobs (cited in 3 of 35 reviews)
Code-compliant, by-the-book workmanship that looks commercial-grade (cited in 2 of 35 reviews)
Strong on gas/heating conversions and water heaters at a fair price (cited in 2 of 35 reviews)

What reviewers praise

“The work Bob did on our house looked like it belonged in a commercial building--it was that pristine. We could tell Bob really cared about doing quality work, and it showed. If we had any issues (only one small one--wiring) he personally came down to make …”

Brooklyn Rose · ★★★★★ · Google · Dec 2013

The most critical take we found

“Unresponsive and unprofessional! I'd give zero stars if I could”

B-STRONG 2015 · ★ · Google · Jul 2021

We read 35 of 34 reviews · newest from Dec 2013

(508) 755-8456

Full report →Website ↗

1896 Plumbing & Heating Inc.

Top pick24/7 per Google listingSmall track record

4.7 (14 Google reviews)5.0 on Yelp (1) 0.4 mi from downtown Worcester

Our take — how we form it

1896/The Drain Guys are BBB A+ accredited with 13 of 15 analyzed reviews at 5★ — repeatedly cited as half a competitor's price and same/next-day on drain and sewer jobs.

Rating mix — of the 14 reviews we analyzed

5★13

4★0

3★0

2★0

1★1

What reviewers keep saying

Markedly cheaper than competitors — fixed a faucet 'for a fraction of the cost' and quoted 'half the price' of another company (cited in 2 of 15 reviews)
Same/next-day on drains, including after-hours Friday calls (fast_response=3, weekend_or_emergency=1) (cited in 2 of 15 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Excellent service! Good communication! and fairly priced..”

S K · ★★★★★ · Google · Dec 2021

The most critical take we found

“Don't use them they're very unprofessional. I waited most of the day for service on a non‑working boiler while caring for a toddler in a cold home. When the technician finally arrived, he refused to provide service and left immediately because the parking …”

A. Meri Rodriguez · ★ · Google · Mar 2026

We read 15 of 14 reviews · newest from Dec 2021 · BBB A+ accredited

(774) 287-1699

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Garabedian Plumbing & Heating Inc.

Caveats apply

4.2 (205 Google reviews)3.6 on Yelp (46) 0.8 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

Long-tenured Worcester shop (205 Google reviews, 4.2★) with strong emergency call-backs, but 17 of 100 analyzed reviews are 1-star over no-shows and reschedule mix-ups.

Rating mix — of the 15 reviews we analyzed205 total on Google

5★7

4★0

3★0

2★1

1★7

Why we're cautious

Multiple reviews report no-shows and reschedule mix-ups, including being threatened with overtime charges for not being home (2 of 100 reviews)
Drain work occasionally needed a return visit when the issue came back after a few days (1 of 100 reviews)
Reviewers note quality work but not inexpensive (1 of 100 reviews)

To be fair

After-hours emergency call-backs within minutes, including a Sunday boiler fix coached via FaceTime (cited in 1 of 100 reviews)
Pricing and fees explained up front before booking, with no surprise up-charges (cited in 2 of 100 reviews)
Repeat customers cite consistent professional work over many years (cited in 2 of 100 reviews)

What reviewers praise

“AMAZING service!!!! They responded quickly, showed up when they said they were going to show up. Fixed our furnace even did little upgrades to it. And the price was fair. Very very satisfied with this company I highly recommend them.”

Mirvat R. · ★★★★★ · Yelp · Dec 2022

The most critical take we found

“Not the way to run a business. Did not want to service me because my job wasn’t big enough for them to come by .”

Ivan Aguinaga · ★ · Google · Dec 2021

We read 100 of 205 reviews · newest from Dec 2022 · BBB A+ accredited

(508) 757-4803

Full report →Website ↗

Heritage Home Service

Caveats apply24/7 per Google listing

4.9 (2,649 Google reviews)2.6 on Yelp (19) 3.4 mi from downtown Worcester

Our take — how we form it

4.9★ across 2,649 reviews and BBB A+ accredited, but 11 of the last 100 reviews are 1-star and 'expensive' surfaces repeatedly on quotes and permit fees.

Rating mix — of the 15 reviews we analyzed2,649 total on Google

5★6

4★1

3★1

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

A post-install gas leak: a different company found three gas leaks in Heritage's water heater pipes with untightened joints (1 of 100 reviews)
Quote roughly double a competitor ($658 vs ~half) and a reviewer calling the company a 'total rip off' (1 of 100 reviews)
Pricing flagged as high (themeCounts.expensive=3) — one customer quoted $658 vs roughly half from a competitor (2 of 100 reviews)

To be fair

Workmanship praised in 19 of 100 analyzed reviews — water heater installs left 'clean and well-executed', tested thoroughly (cited in 2 of 100 reviews)
Responsive to weekend/emergency requests — one reviewer called Heritage 'more responsive than other local companies' (cited in 2 of 100 reviews)

What reviewers praise

“I recently had my hot water heater replaced, and the technician Travis did an excellent job from start to finish. He was professional, punctual, and extremely knowledgeable. He clearly explained the scope of work, walked me through the replacement process, …”

Kevin Lynch · ★★★★★ · Google · Feb 2026

The most critical take we found

“Would not pour RV antifreeze , which I had available, into my central AC condensate drain to prevent the water in it from freezing and cracking my drain. Reason given was that they don't use products, RV antifreeze, provided by home owner! Bogus reason to …”

Ron B. · ★ · Yelp · Nov 2022

We read 100 of 2,649 reviews · newest from Feb 2026 · BBB A+ accredited

(508) 500-3199

Full report →Website ↗

Reliable HVAC & Plumbing

Caveats apply24/7 per Google listing

4.8 (77 Google reviews)5.0 on Yelp (2) 3.6 mi from downtown Worcester

Our take — how we form it

4.8★ across 77 reviews (67 of 73 analyzed at 5★) and BBB A+ accredited — Ian's team is praised for same-day arrival, but one weekend boiler job had unanswered follow-up calls.

Rating mix — of the 15 reviews we analyzed77 total on Google

5★12

4★0

3★0

2★2

1★1

Why we're cautious

After a weekend boiler repair, a promised next-day return never happened and the company didn't answer calls when a boiler pipe sprang a significant leak (1 of 73 reviews)
Follow-up after an emergency job can lapse — a tech promised a next-morning return but didn't, then calls went unanswered when a pipe leaked (1 of 73 reviews)

To be fair

Same-day/within-hours arrival cited across reviews (fast_response=19) — 'showed up within hours' for a no-heat call (cited in 2 of 73 reviews)
Strong communication and follow-through (communication=12) — estimate in days, work finished within a week (cited in 1 of 73 reviews)
Won't sign off until the customer is satisfied; fair pricing noted ('answered the phone and charged a fair price') (cited in 2 of 73 reviews)

What reviewers praise

“Reliable HVAC & Plumbing for the win!!! I cannot say enough about their prompt service and professionalism. I will keep their number on speed dial and pray that I won’t need to call it often!”

Don Gellenthien · ★★★★★ · Google · Dec 2023

The most critical take we found

“Was thankful when Reliable answered my emergency call on a weekend, because my boiler stopped working. Came out within a few hours to get it going again and returned next biz day to replace a needed part and permanently fix. All cordial technicians. However, …”

Alfee West · ★★ · Google · Dec 2024

We read 73 of 77 reviews · newest from Dec 2024 · BBB A+ accredited

(508) 560-6595

Full report →Website ↗

Rodenhiser Home Services

Caveats apply

4.8 (3,062 Google reviews) 18.6 mi from downtown WorcesterNot a 24/7 shop

Our take — how we form it

4.8 Google stars across 3,062 reviews; 4 of 5 analyzed reviews are 5-star but 1 documents a month-plus HVAC install delay with no resolution, no communication, and messy work — quality inconsistency is a documented risk.

Rating mix — of the 5 reviews we analyzed3,062 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 3,062 reviews so far. Treat this as a first read.

Why we're cautious

Complex multi-day project management failure: 1 reviewer reports 1+ month without resolution, tech did not listen to homeowner, and site was left messy — pattern risk for non-standard jobs (1 of 5 reviews)
1-star review documents HVAC install that ran 3 days (promised 2), required 3 additional return visits, still unresolved after 1+ month — poor communication and messy worksite cited (1 of 5 reviews)

To be fair

Frozen pipe emergency handled same-day with clear scope explanation and immediate start per 1 of 5 reviews (cited in 1 of 5 reviews)
fast_response in 2 of 5 reviews; Christmas Eve pinhole leak emergency responded to quickly with before/after photos provided for insurance claim (cited in 2 of 5 reviews)

What reviewers praise

“I can’t say enough great things about Rodenhiser! We needed help with a few kitchen faucet issues, and they absolutely delivered. From the moment we called, they were responsive, professional, and easy to work with. Corrine arrived on time, quickly diagnosed …”

Lindsey Granlund · ★★★★★ · Google · Feb 2026

The most critical take we found

“I could not be more disappointed in their work installing my HVAC system. I worked with Rick to define the plan, the pricing was higher but he assured me that it would be fast and seamless. It has been anything but. It has been over a month and I’ve still not …”

Hannah · ★ · Google · Aug 2025

We read 5 of 3,062 reviews · newest from Feb 2026

(800) 462-9710

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.7 (1,238 Google reviews)3.2 on Yelp (71) 4.9 mi from downtown Worcester

Our take — how we form it

National chain with 1,238 reviews at 4.7★, but the analyzed sample skews harsh: 19 of 73 are 1-star, and 6 reviews flag pricing as outrageous for simple work.

Rating mix — of the 15 reviews we analyzed1,238 total on Google

5★4

4★5

3★0

2★0

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

No-shows and last-minute cancellations on scheduled and emergency appointments reported repeatedly (3 of 73 reviews)
One reviewer reports a rude, argumentative tech who quoted $450 for a non-clog the customer fixed elsewhere for $125 (1 of 73 reviews)
Pricing repeatedly called outrageous: $750 for a drain, $450 to snake a clog a local guy did for $125 (3 of 73 reviews)

To be fair

Shows up same day when local plumbers won't, even on Christmas Eve and Sundays (cited in 3 of 73 reviews)
Techs keep customers updated with multiple calls about arrival timing (cited in 1 of 73 reviews)

What reviewers praise

“My toilet got clogged on Christmas Eve day and I called Rotorooter at about 4 PM and they gave me a 4 hour window up until 8 PM. At first that seemed ok but it was all I could do to get the toilet fixed because there were 5 of us and only one non working …”

Jenn G. · ★★★★ · Yelp · Dec 2016

The most critical take we found

“As a follow-up to my review. The next day I called a guy from Sterling. He unclogged the drain AND pumped the septic system for $465. Roto Rooter wanted $432 just to snake the shower drain. The guy from Sterling also showed up right when he said he would. …”

George E. · ★ · Yelp · Dec 2012

We read 73 of 1,238 reviews · newest from Dec 2016 · BBB A+ accredited

(508) 721-1999

Full report →Website ↗

GUSTAFSON PLUMBERS

We'd call someone else first24/7 per Google listingSmall track record

4.7 (31 Google reviews)2.4 on Yelp (20) 2.1 mi from downtown Worcester

Our take — how we form it

Fast emergency response and solid workmanship, but expect bills 20-60% above quote and difficult conversations about overages.

Rating mix — of the 15 reviews we analyzed31 total on Google

5★4

4★0

3★0

2★2

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Collections agency threats over disputed bills: 2 reviews describe unpaid invoices sent to collections despite customer disputes or partial payment (2 of 20 reviews)
Repeated work failures requiring multiple callbacks: 2 reviews describe technicians misdiagnosing problems or causing new damage (sewage backup, repeated part replacements) (2 of 20 reviews)
Clock-milking and double-billing patterns: 3 reviews allege billing for unnecessary wait time, extending jobs past hour boundaries, or charging for duplicate services (3 of 20 reviews)

To be fair

Exceptional emergency availability: responds same-day on weekends, holidays, and after-hours when competitors don't answer (cited in 2 of 20 reviews)
Fast diagnosis and repair execution: multiple reviews cite quick problem-solving and minimal time on-site (cited in 2 of 20 reviews)
Long-term reliability for loyal customers: one 10-year customer reports consistent on-time service and professionalism (cited in 1 of 20 reviews)

What reviewers praise

“Had Gustafson out once again, this time a water leak. Ryan was able to locate the leak quickly & fix it in record speed. Very fast, friendly & efficient company. I wouldn't think of using anyone else! Thanks again Gustafson!!!”

Sharon B. · ★★★★★ · Yelp · Dec 2015

The most critical take we found

“I have used this company many times through out the years with satisfying results. However, this time, it was not acceptable. they started a bathroom job and were to call back with an appt as they needed 2 plumbers to finish the task. they finally called back …”

Ann C. · ★ · Yelp · Dec 2019

We read 20 of 31 reviews · newest from Dec 2019

(508) 753-1463

Full report →Website ↗

Also serving Worcester — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Sharp Plumbing & Heating 4.9 (1,180 Google reviews) · Marlborough · 7.9 mi Call

Roto-Rooter Plumbing & Water Cleanup 4.7 (1,097 Google reviews) · Marlborough · 11.7 mi Call

Endless Energy 4.7 (593 Google reviews) · Marlborough · 11.7 mi Call

G & L Plumbing Inc. 4.6 (199 Google reviews) · Marlborough · 6.2 mi Call

F L Dolan Plumbing & Heating 4.5 (19 Google reviews) · Marlborough · 13.5 mi Call

Tyson’s Plumbing and Heating 5.0 (9 Google reviews) · Worcester · 4.0 mi Call

DG's Plumbing Co 4.6 (11 Google reviews) · Worcester · 0.2 mi Call

Ace Plumbing Solutions 5.0 (8 Google reviews) · Worcester · 5.5 mi Call

24/7 Plumbers 5.0 (1 Google review) · Worcester · 3.0 mi Call

CCH Plumbing and Heating 5.0 (5 Google reviews) · Marlborough · 15.7 mi Call

What reviewers complain about in Worcester

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

DeWolfe Plumbing, Heating & Cooling — Photos sent in advance to avoid a wasted trip weren't passed to the tech, who arrived unprepared for a routine repair
BEI Plumbing & Heating — One 1-star review alleges rude, disrespectful employees and advises female customers to have a male present
Garabedian Plumbing & Heating Inc. — Multiple reviews report no-shows and reschedule mix-ups, including being threatened with overtime charges for not being home
Heritage Home Service — A post-install gas leak: a different company found three gas leaks in Heritage's water heater pipes with untightened joints
Heritage Home Service — Quote roughly double a competitor ($658 vs ~half) and a reviewer calling the company a 'total rip off'
Reliable HVAC & Plumbing — After a weekend boiler repair, a promised next-day return never happened and the company didn't answer calls when a boiler pipe sprang a significant leak
Rodenhiser Home Services — Complex multi-day project management failure: 1 reviewer reports 1+ month without resolution, tech did not listen to homeowner, and site was left messy — pattern risk for non-standard jobs
Roto-Rooter Plumbing & Water Cleanup — No-shows and last-minute cancellations on scheduled and emergency appointments reported repeatedly

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Worcester we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 956 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Ashland, Berlin, Bolton, Boxborough, Boylston, Clinton, Fayville, Framingham, Grafton, Harvard, Holliston, Hopedale, Hopkinton, Hudson, Lancaster, Linwood, Marlborough, Mendon, Milford, Millbury, North Grafton, North Uxbridge, Northborough, Northbridge — this Worcester guide covers those areas.

Nearby city guides

Auburn, MA · 25 plumbers · 4 mi Leominster, MA · 20 plumbers · 18 mi Warren, MA · 17 plumbers · 20 mi Bellingham, MA · 13 plumbers · 21 mi Devens, MA · 19 plumbers · 22 mi Norfolk, MA · 23 plumbers · 26 mi