Reliable HVAC & Plumbing
Plumber · Worcester, MA · Open 24 hours per Google listing
Our verdict
4.8★ across 77 reviews (67 of 73 analyzed at 5★) and BBB A+ accredited — Ian's team is praised for same-day arrival, but one weekend boiler job had unanswered follow-up calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day/within-hours arrival cited across reviews (fast_response=19) — 'showed up within hours' for a no-heat call
1 cited review
“Then I found Reliable HVAC & Plumbing. Ian showed up within hours of receiving my call... Ian and his team were able to find a new unit and have it installed the same day.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
Strong communication and follow-through (communication=12) — estimate in days, work finished within a week
1 cited review
“Ian stopped by the first day I spoke with him to get a better idea of the work needed, provided an estimate within just a couple of days, and worked with us to finalize the details and complete the work within a week.”
Won't sign off until the customer is satisfied; fair pricing noted ('answered the phone and charged a fair price')
1 cited review
“They showed up, answered the phone and charged a fair price. They also did a great job”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
After a weekend boiler repair, a promised next-day return never happened and the company didn't answer calls when a boiler pipe sprang a significant leak
“Tech promised to return the next morning, but did not. Later that day, one of the boiler pipes sprung a significant leak. Reliable did not answer nor return my calls.”
Follow-up after an emergency job can lapse — a tech promised a next-morning return but didn't, then calls went unanswered when a pipe leaked
“Tech promised to return the next morning, but did not. Later that day, one of the boiler pipes sprung a significant leak. Reliable did not answer nor return my calls.”
Keep it in proportion: these concerns are cited in 1 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Was thankful when Reliable answered my emergency call on a weekend, because my boiler stopped working. Came out within a few hours to get it going again and returned next biz day to replace a needed part and permanently fix. All cordial technicians. However, Calmed later to express concern about the efficiency of the heating. Tech promised to return the next morning, but did not. Later that day, one of the boiler …”
“I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ian responded and replaced the pump. However, he left without testing or confirming that the leak had stopped. Unfortunately, the water continued even after he left. I was billed $235, but the issue wasn’t resolved. I was overcharged for incomplete work and left without an actual …”
“Of all the subcontractors our builders hired to build our home, I thought Reliable HVAC was by far the most competent. So much so that I hired them to improve the home's HVAC system that was too noisy and inefficient as planned, as well as installing a whole home humidifier. They also replaced a broken water heater and fixed the poor plumbing by previous plumbers the builders hired. Unfortunately, as soon as I …”
Positive
“Reliable HVAC & Plumbing for the win!!! I cannot say enough about their prompt service and professionalism. I will keep their number on speed dial and pray that I won’t need to call it often!”
“Used to flush sprinkler system for winter. Arrived on time, very informative and professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Across platforms
Should you hire Reliable HVAC & Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Reliable HVAC & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Worcester · Auburn · Leominster · Devens