Rodenhiser Home Services
Plumber · Marlborough, MA
Our verdict
4.8 Google stars across 3,062 reviews; 4 of 5 analyzed reviews are 5-star but 1 documents a month-plus HVAC install delay with no resolution, no communication, and messy work — quality inconsistency is a documented risk.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Frozen pipe emergency handled same-day with clear scope explanation and immediate start per 1 of 5 reviews
1 cited review
“We woke up Monday morning to frozen pipes in our kitchen on Monday, December 29, 2025. Frantic, we searched the internet for a reputable plumbing company. After receiving an appointment the same day we were greeted by Brendan O'Malley. He arrived in his truck professionally prepared to get the job done. He carefully explained the job needed and what steps he would take to complete the job.”
fast_response in 2 of 5 reviews; Christmas Eve pinhole leak emergency responded to quickly with before/after photos provided for insurance claim
1 cited review
“In addition to responding quickly to the emergency call I had placed, Donquor did such an amazing job repairing the pinhole leak in one of my baseboard heating pipes. He even captured before-and-after photos for me to submit to my insurance company and was so unbelievably kind.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Complex multi-day project management failure: 1 reviewer reports 1+ month without resolution, tech did not listen to homeowner, and site was left messy — pattern risk for non-standard jobs
“I could not be more disappointed in their work installing my HVAC system. It has been over a month and I've still not heard back about them finishing. They were supposed to take two days and instead tool three then had to come back three times with no resolution still. They are not communicative, extremely messy, do not listen to the homeowner.”
1-star review documents HVAC install that ran 3 days (promised 2), required 3 additional return visits, still unresolved after 1+ month — poor communication and messy worksite cited
“I could not be more disappointed in their work installing my HVAC system. It has been over a month and I've still not heard back about them finishing. They were supposed to take two days and instead tool three then had to come back three times with no resolution still. They are not communicative, extremely messy, do not listen to the homeowner.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I can’t say enough great things about Rodenhiser! We needed help with a few kitchen faucet issues, and they absolutely delivered. From the moment we called, they were responsive, professional, and easy to work with. Corrine arrived on time, quickly diagnosed the problems, and explained everything clearly before getting started. They fixed multiple faucet issues efficiently and made sure everything was working …”
“Rodenhiser sent us very skilled, personable, helpful plumbers for the replacement of our old hot water heater. We are very pleased with the job they did and with the attitude they conveyed of partnership. Corinne and Josh did a good job explaining what they were doing. Where warranted, they explained the ramifications of choices we had to make and associated cost. This was our first time using Rodenhiser and we are …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,062 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Rodenhiser Home Services?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Rodenhiser Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Worcester, MA
Reliable HVAC & PlumbingCONDITIONALRanked #12 of 15 in Worcester · 4.8★ across 77 reviews (67 of 73 analyzed at 5★) and BBB A+ accredited — Ian's team is pra…Roto-Rooter Plumbing & Water CleanupLOOK ELSEWHERERanked #14 of 15 in Worcester · National chain with 1,238 reviews at 4.7★, but the analyzed sample skews harsh: 19 of 73 a…See all 15 plumbers we've reviewed in Worcester, MA →
Nearby: Bellingham · Norfolk · Worcester · Chartley