Heritage Home Service
Plumber · Worcester, MA · Open 24 hours per Google listing
Our verdict
4.9★ across 2,649 reviews and BBB A+ accredited, but 11 of the last 100 reviews are 1-star and 'expensive' surfaces repeatedly on quotes and permit fees.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Workmanship praised in 19 of 100 analyzed reviews — water heater installs left 'clean and well-executed', tested thoroughly
1 cited review
“The installation was clean and well-executed. All connections were neatly done, the workspace was left spotless, and everything was tested thoroughly to ensure proper operation.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Responsive to weekend/emergency requests — one reviewer called Heritage 'more responsive than other local companies'
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
A post-install gas leak: a different company found three gas leaks in Heritage's water heater pipes with untightened joints
“a technician from a different company came to assess the HVAC system and found three gas leaks in the water heater pipes, the joints of which hadn't even been tightened.”
Red flag
Quote roughly double a competitor ($658 vs ~half) and a reviewer calling the company a 'total rip off'
“They charged me $99 for a service call and gave me a quote of $658, almost double what I paid from another company.”
Pricing flagged as high (themeCounts.expensive=3) — one customer quoted $658 vs roughly half from a competitor
“They charged me $99 for a service call and gave me a quote of $658, almost double what I paid from another company.”
Cited in 2 of the 100 reviews we analyzed.
Permit/inspection follow-through frustrates customers — months-long delays and 'passive aggressive' permit texts cited
“a technician from a different company came to assess the HVAC system and found three gas leaks in the water heater pipes, the joints of which hadn't even been tightened.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Would not pour RV antifreeze , which I had available, into my central AC condensate drain to prevent the water in it from freezing and cracking my drain. Reason given was that they don't use products, RV antifreeze, provided by home owner! Bogus reason to me! Will not call them to service my central AC again!”
“Took advantage of the "free" comfort plan that they offered me that was supposed to include cleaning my mini splits. Day of appointment was told it only covered one head and outside unit. Charged me for rest, whole time tech said wow these are very clean.....then why keep charging me! After visit i had to vacuum the dust he left behind and rewash my bedding that dust fell onto. Tried reaching out to them multiple …”
“We had used Quail Services in the past for our HVAC system. We didn't have an issue with the work they did in 2019. However, we needed to have the system looked at again and when I called, Samantha said the new company policy requires the owner to be onsite. We weren't on site before and provided a credit card to pay for all work preformed. After Samantha spoke to the Owner, James Quail, he decided that he would …”
Positive
“I recently had my hot water heater replaced, and the technician Travis did an excellent job from start to finish. He was professional, punctual, and extremely knowledgeable. He clearly explained the scope of work, walked me through the replacement process, and made sure I understood how the new system operates before leaving. The installation was clean and well-executed. All connections were neatly done, the …”
“Travis and Davi came to my house today and repaired some pipes in my basement. They did a great job and were done in about 30 minutes. I am very pleased with their work. They were very polite and friendly.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google sits at 4.9★ but Yelp evidence skews 1-star (gas leaks, $464 surprise inspection/permit fees) — sharp gap between platforms.
Should you hire Heritage Home Service?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Heritage Home Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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