1896 Plumbing & Heating Inc.
Plumber · Worcester, MA · Open 24 hours per Google listing
Our verdict
1896/The Drain Guys are BBB A+ accredited with 13 of 15 analyzed reviews at 5★ — repeatedly cited as half a competitor's price and same/next-day on drain and sewer jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 15 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Markedly cheaper than competitors — fixed a faucet 'for a fraction of the cost' and quoted 'half the price' of another company
1 cited review
“1896/The Drain Guys came out and had it all fixed in an hour for a fraction of the cost.”
Cited in 2 of the 15 reviews we analyzed — 1 cited review not excerpted here.
Same/next-day on drains, including after-hours Friday calls (fast_response=3, weekend_or_emergency=1)
2 cited reviews
“Called after hours on a Friday and they showed up right away to handle the problem... they solved the drain issue quickly and professionally.”
“I called for a clog in my main pipe and they came out the same day. They were able to diagnose the problem, explain everything and had it all fixed quickly (Seriously about an hour total).”
What reviewers report — the concerns
We looked for patterns of complaints in the 15reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Don't use them they're very unprofessional. I waited most of the day for service on a non‑working boiler while caring for a toddler in a cold home. When the technician finally arrived, he refused to provide service and left immediately because the parking situation wasn’t “ideal.” This was an urgent no‑heat situation, and leaving without even attempting to help was unacceptable and put my family at risk.”
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Positive
“Excellent service! Good communication! and fairly priced..”
“These guys will definitely take care of all your plumbing needs. Thanks Cleber and your staff for taking care of me when needed. No issues, definitely a good referral to anyone in need of service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2021.
Across platforms
Should you hire 1896 Plumbing & Heating Inc.?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own 1896 Plumbing & Heating Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Worcester · Auburn · Leominster