Garabedian Plumbing & Heating Inc.
Plumber · Worcester, MA
Our verdict
Long-tenured Worcester shop (205 Google reviews, 4.2★) with strong emergency call-backs, but 17 of 100 analyzed reviews are 1-star over no-shows and reschedule mix-ups.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
After-hours emergency call-backs within minutes, including a Sunday boiler fix coached via FaceTime
1 cited review
“I called at 7 pm on a Sunday and Rick called me back within minutes. He assessed the situation over the phone and told me what my options were.”
Pricing and fees explained up front before booking, with no surprise up-charges
1 cited review
“She explained their pricing & fees before booking the service call for us. No unexpected up-charges or surprise fees.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Repeat customers cite consistent professional work over many years
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reviews report no-shows and reschedule mix-ups, including being threatened with overtime charges for not being home
“They never called me and after 1 hour of them not showing up, I called them and they said it would be a delay. So then they called back saying the plumber cant show up unless we pay overtime.”
Cited in 2 of the 100 reviews we analyzed.
Drain work occasionally needed a return visit when the issue came back after a few days
Cited in 1 of the 100 reviews we analyzed.
Reviewers note quality work but not inexpensive
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Not the way to run a business. Did not want to service me because my job wasn’t big enough for them to come by .”
“Will not be my first choice anymore, They like to assume, you know what happens when you do this, make an as* out of yourself.”
“UNWILLING TO FIX THEIR MISTAKE. I called garabedian to install a drain for a washing machine. The technician was very friendly and told me that it was unnecessary and that he could save me money (would have been 150). I told him I was nervous as the previous setup had overflowed and wet my carpets. He assured me he had the same setup at home. He put a zip tie around the pipe and charged me 96 dollars (I understand …”
Positive
“AMAZING service!!!! They responded quickly, showed up when they said they were going to show up. Fixed our furnace even did little upgrades to it. And the price was fair. Very very satisfied with this company I highly recommend them.”
“Blower on our furnace went out on what's to be the coldest week of the winter. Our tech professional Steve Healy arrived promptly and had our heat up an running in no time. Even got rid of a dead bird he found in there. Highly recommend Garabedian. Darren L. Worcester, MA”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2022.
Across platforms
Should you hire Garabedian Plumbing & Heating Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Garabedian Plumbing & Heating Inc.?
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Nearby: Worcester · Auburn · Leominster · Warren