WB Plumbing
Plumber · Worcester, MA · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Owner-operator Bill earns the highest rating in this set (4.9★, 54 reviews) with 44 of 47 analyzed being 5-star; 7 cite fast response and 10 mention fair pricing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Worcester, MA · compare all →
Our opinion, based on the 47 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and same-evening response, including a 2-hour arrival on a basement leak after 4 other plumbers didn't answer
1 cited review
“After calling 4 plumbers, WB Plumbers answered the phone. I explained about the leak and within 2 hours he arrived,found the leak and got to the task of repairing it. He was great!!”
Cited in 2 of the 47 reviews we analyzed — 1 cited review not excerpted here.
Strong on sump pumps, with troubleshooting tips offered to save the customer money before replacing
1 cited review
“Bill replaced a macerator sump pump for us. It had tripped the GFCI outlet several weeks ago and when I called he had several troubleshooting suggestions to help me solve the problem and save money.”
Cited in 2 of the 47 reviews we analyzed — 1 cited review not excerpted here.
Walks customers through fixes via text and won't overcharge
1 cited review
“Bill was fantastic. Could have easily charged me more, but made sure to do all he could to make it as inexpensive as possible!! Fast, on time and very nice”
Cited in 2 of the 47 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 47reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Two scheduled days plumber was supposed to start the job. No call no text just a no show. A very unprofessional and unreliable plumber”
“Sump pump making grinding noise. Came and flipped a switch. Here for 5 minutes and charged $120. Pump is now dead”
Positive
“Excellent service! Bill is super responsive and knowledgeable- he repaired our boiler, water heater, and our toilet (and will definitely have more projects for him in the future). Highly recommend and the prices are very fair!”
“Billy arrived for the service call well prepared and immediately put me at ease while assessing and addressing the heating issue. The following morning I reached out about a concern with the flame on my gas stove, and he guided me step-by-step—literally holding my hand virtually through text until I had clear answers and the issue was fully resolved. His expertise, calm approach, and outstanding customer service …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2021.
Across platforms
Should you hire WB Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own WB Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Auburn · Worcester · Bellingham