Roto-Rooter Plumbing & Water Cleanup
Plumber · Marlborough, MA · Open 24 hours per Google listing
Our verdict
Roto-Rooter Marlborough: 5 reviews analyzed — 2 five-star, 1 four-star, 1 three-star, 1 two-star; reviewConsistency=0.66; 24/7 response confirmed but a follow-up camera upsell for $3,800 with no photo evidence is a documented concern.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
24/7 availability confirmed — night/weekend technician dispatched with no extra charge; emergency blockage resolved quickly per reviewer
2 cited reviews
“Pricing and results not as good. When it didn't I called for a guarantee return service. Second tech looked at it and said he wouldn't auger again and I'd have to get a plumber, and all service would be additional cost.”
“He told us that we had an additional blockage and would need to get our pipes descaled and quoted us $3,800. We asked to see the photos of what he saw and he said he couldn't provide them.”
Two individual techs (Manny, Carlo) praised for friendliness, cleanup, and going above and beyond — worked into the evening to ensure house was safe
1 cited review
“Manny came later that day and fixed the issue in about one hour. He cleaned up well and was friendly. EXCELLENT EXPERIENCE.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Follow-up camera tech quoted $3,800 to descale pipes but couldn't or wouldn't provide photos of the alleged blockage when asked
“He told us that we had an additional blockage and would need to get our pipes descaled and quoted us $3,800. We asked to see the photos of what he saw and he said he couldn't provide them.”
Auger-first approach failed in 1 of 5 reviewed cases — tech couldn't diagnose root cause, sold a $289 auger attempt that didn't work, then second tech declined to auger again and refused warranty coverage; customer fixed it with Home Depot tools in 5 minutes
“Pricing and results not as good. When it didn't I called for a guarantee return service. Second tech looked at it and said he wouldn't auger again and I'd have to get a plumber, and all service would be additional cost.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I’ve had three experiences with Roto Rooter. One - we had an emergency blockage situation and John was super helpful and resolved the issue quickly. $650 Two - we got our tankless water heater flushed by Carlo. He was super great - went above and beyond for us. $600 Three - after the emergency blockage, we had a follow up complimentary camera guy come out to check the pipe. He told us that we had an additional …”
Positive
“Jeremiah was awesome. He solved our issues. He was very professional and friendly. I highly recommend Roto=Rooter.”
“Not sure if this is the correct location. We experienced issues with out restroom, called Rotor Rooter. Manny came later that day and fixed the issue in about one hour. he cleaned up well and was friendly. EXCELLENT EXPERIENCE.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,097 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Worcester · Auburn · Devens · Leominster