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The 15 plumbers serving Ila, ranked.

18 plumbing companies serve the Ila area within 20 miles, and we've read 1,320 of their public reviews — the critical ones first. 11 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 8 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 16 of the 18 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Athens Plumbing & Well Service — sits below 4.0 (3.7). Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown IlaHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,249 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Remedy Plumbing

Top pick24/7 per Google listing
4.9 (619 Google reviews)5.0 on Yelp (2) 13.1 mi from downtown Ila
Our take — how we form it

4.9 stars across 87 analyzed reviews with 619 total; reviewConsistency=0.906 and 97.7% positive sentiment; water-heater=11 and faucet-repair=7 are top service strengths; technician Blake cited by name across multiple service categories.

Rating mix — of the 15 reviews we analyzed619 total on Google
5★13
4★0
3★0
2★0
1★2

What reviewers keep saying

  • fair_pricing=4 across reviews; waived faucet repair charge when unit installed within 7 months failed; saved one customer over $1k by routing line under driveway instead of through garage (cited in 2 of 87 reviews)
  • workmanship=14 in themes; water heater + auto shut-off valve install described as clean, professional, and well thought out with transparent upfront pricing (cited in 2 of 87 reviews)
  • Camera-confirmed drain clearing via pressure-wash tool cited as above-standard diagnostic method (dJGzNCN7i2KVpKw3Z1Wv) (cited in 1 of 87 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Blake Hardman’s customer service and use of technology was amazing!! He solved my kitchen drainage problem using a pressure washing tool in the pipe and a camera to confirm that the pipe was clear. Blake was a true professional and a highly skilled expert in …”
Joe Burchette · ★★★★★ · Google · Mar 2026
The most critical take we found
“I would urge you to be careful of their "estimates" and rip-offs, especially if you are a senior or a single woman. The technician, Matt, tried to charge $650 for the most basic garbage disposal installation, although the garbage disposal itself is $130 and …”
Zuzheng Star Davis · ★ · Google · Feb 2026

We read 87 of 619 reviews · newest from Mar 2026

(706) 707-7623
Full report →Website ↗
2

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing
4.9 (257 Google reviews)5.0 on Yelp (3) 17.5 mi from downtown Ila
Our take — how we form it

4.9 stars across 257 reviews; fast_response in 14 of 90 analyzed, same-day slots and Sunday-night no-extra-charge dispatch confirmed — one pricing complaint ("REALLY EXPENSIVE") in 90 reviews.

Rating mix — of the 15 reviews we analyzed257 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Same-day and after-hours dispatch at no extra charge confirmed — Sunday-night backup cleared without surcharge (cited in 2 of 90 reviews)
  • Fast-response theme in 14 of 90 analyzed reviews; technician arrived within an hour in multiple accounts (cited in 2 of 90 reviews)
  • Camera-verified drain clearing cited as differentiator vs. competitor who failed to clear line twice the price (cited in 1 of 90 reviews)

What reviewers complain about

  • Pricing flagged as high by 1 reviewer ("REALLY EXPENSIVE"); slow_response theme appears in 2 of 90 analyzed reviews (1 of 90 reviews)
What reviewers praise
“I got a same day appointment!! The technician (Tim) was very respectable, knowledgeable, and professional. He got the job done in less than 30 min. I will definitely use this company again if I need a plumber in the future!”
Qjuana Singleton · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 90 of 257 reviews · newest from Mar 2026

(706) 465-5755
Full report →Website ↗
3

Tommy & Sons Plumbing

Top pick
4.8 (143 Google reviews) 19.7 mi from downtown IlaNot a 24/7 shop
Our take — how we form it

4.8★ across 143 reviews with 90% five-star ratings; fast_response theme in 46 of 100 analyzed, same-day service mentioned in 26, and water heater work cited in 33 reviews.

Rating mix — of the 15 reviews we analyzed143 total on Google
5★14
4★0
3★0
2★0
1★1

Why we're cautious

  • 1 review flags surprise fees and 1 flags poor workmanship — low volume but worth noting given < 25% negative reviews overall (2 of 100 reviews)
  • Pricing perceived as high by 5 reviewers; one notes prices are 'a bit higher' though quality justifies cost (2 of 100 reviews)

To be fair

  • Same-day arrival cited in 26 of 100 analyzed reviews; multiple reviewers note under-30-minute response on urgent calls (cited in 3 of 100 reviews)
  • Water heater work mentioned in 33 reviews, all with positive sentiment; reviewers confirm fair cost explanation and clean execution (cited in 3 of 100 reviews)
  • Transparent pricing noted across multiple reviews: pricing explained upfront, no hidden fees flagged in 11 communication-themed reviews (cited in 3 of 100 reviews)
What reviewers praise
“We recently needed help with some plumbing issues at our home in Athens, and were very impressed with the service we received. Brent, the plumber who came out, listened carefully as we explained our concerns and then did a detailed check of our toilet tank. …”
A Carr · ★★★★★ · Google · Feb 2026
The most critical take we found
“Just a call center to direct you to a local plumber. Directed to a plumber in another state that called me three times until I answered to let them know I wasn’t interested which turned into a cussing match with the representative from Duckett Plumbing in …”
jdeckard82 · ★ · Google · Jul 2025

We read 100 of 143 reviews · newest from Feb 2026

(706) 553-7820
Full report →
4

Smith Plumbing Solutions Plus

Top pick
4.9 (139 Google reviews)5.0 on Yelp (10) 10.8 mi from downtown IlaNot a 24/7 shop
Our take — how we form it

4.9★ across 139 reviews with fast_response=13, fair_pricing=8, and confirmed midnight emergency response — 96 of 100 analyzed reviews are 5-star with no surprise fees reported.

Rating mix — of the 15 reviews we analyzed139 total on Google
5★13
4★1
3★0
2★0
1★1

What reviewers keep saying

  • Emergency response past midnight confirmed — arrived to fix broken pipe flooding a home after a late-night call in at least 1 review of 139. (cited in 1 of 100 reviews)
  • Estimate integrity: multiple reviewers note never charged more than the quoted price — fast_response=13, fair_pricing=8 out of 100 analyzed. (cited in 2 of 100 reviews)
  • Clear pre/during/post communication across 4 communication theme mentions — office and field staff coordinated on follow-up calls. (cited in 2 of 100 reviews)

What reviewers complain about

  • 1 of 100 analyzed reviews mentions a surprise fee concern — isolated but worth noting given 139 total reviews. (1 of 100 reviews)
What reviewers praise
“Plumber and technician were kind, courteous, knowledgeable, patient, and helpful. They were able to diagnose the problem and propose a workable solution until we could get the pipe repaired at our convenience. Also contacted me to make sure everything went …”
Tammy Davis · ★★★★★ · Google · Feb 2026
The most critical take we found
“Very condenscending tone. issue not resolved. treated me like a highschooler, not a customer with an urgent issue.”
BerriezandCream · ★ · Google · Aug 2025

We read 100 of 139 reviews · newest from Feb 2026

(706) 395-6805
Full report →Website ↗
5

Rice Plumbing

Top pick24/7 per Google listing
4.6 (76 Google reviews)3.8 on Yelp (8) 13.1 mi from downtown Ila
Our take — how we form it

Rice Plumbing: 79 reviews, 4.6★ Google, BBB A+ accredited; fast response and fair pricing across 68 of 79 five-star reviews, but 6 one-star reviews include a no-show and an appointment abandonment without contact.

Rating mix — of the 15 reviews we analyzed76 total on Google
5★11
4★0
3★0
2★1
1★3

Why we're cautious

  • No-show on confirmed appointment with no proactive contact — customer reported laughing response when pressed about the inconvenience (1 of 79 reviews)
  • Appointment reliability: 1 verified no-show with zero follow-up (Yelp review D10HxafUFXAdY0qTKIol); customer took day off work and could not reach James until he called back citing spring break (1 of 79 reviews)

To be fair

  • Fast response in 15 of 79 reviews — same-day hot water heater replacement over $1,500 cheaper than competitors cited in multiple reviews (cited in 4 of 79 reviews)
  • Fair pricing confirmed in 5 reviews; hourly rate undercut flat-rate competitors; customer using them since 2010 reports 'no gimmicks, no scams, no insane invoices' (cited in 3 of 79 reviews)
  • Weekend and after-hours capability confirmed — worked 'nights, weekends, and overtime' for a school district to meet deadline (cited in 2 of 79 reviews)
What reviewers praise
“I called late in the afternoon when water wouldn't drain anywhere in our house. James was incredibly helpful, as he has been in the past, troubleshooting over the phone and offering a few tricks to try. He assured me that if those didn’t work, he would come …”
Karen DiMaina · ★★★★★ · Google · Mar 2025
The most critical take we found
“Talks a good game and BS's you for months and never shows up to do the work”
Cory Bullington · ★ · Google · Oct 2022

We read 79 of 76 reviews · newest from Mar 2025 · BBB A+ accredited

(706) 395-5243
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
6

Reliable Heating & Air, Plumbing and Electrical - Athens

Caveats apply24/7 per Google listing
4.9 (889 Google reviews) 15.7 mi from downtown Ila
Our take — how we form it

4.9★ across 889 reviews; workmanship theme in 14 of 81 analyzed reviews and fast_response in 12, but 3 one-star reviews flag no-show appointments and aggressive upsell tactics on water heater warranties.

Rating mix — of the 15 reviews we analyzed889 total on Google
5★10
4★0
3★0
2★0
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Surprise fee structure: 1-star review documents $1,400 labor quote for warrantied water heater + high-pressure 8-year financing enrollment attempt (1 of 81 reviews)
  • Repeat unresolved water leak through HVAC vent documented over 6 months with supervisor follow-up never occurring (1 of 81 reviews)
  • Appointment no-shows reported in at least 1 review: customer told appointment was cancelled when it was not, rescheduled 2 days out (1 of 81 reviews)

To be fair

  • Workmanship theme in 14 of 81 analyzed reviews; technicians described as thorough and fixing issues completely on first visit (cited in 2 of 81 reviews)
  • Consistent proactive communication: technicians call ahead with arrival window cited in multiple reviews (cited in 2 of 81 reviews)
What reviewers praise
“Aaron did a thorough and outstanding job in assessing and fixing the heating issues I have been experiencing this entire winter. He was very professional and if I have any issues with my unit in the future (Hopefully, I will not), I would prefer he come and …”
Terry Hawkins · ★★★★★ · Google · Feb 2026
The most critical take we found
““Reliable” does not define the service we have received! While the customer service representatives are courteous and the technicians appear knowledgeable and receptive to our concerns-we have had 2 water leaks within 6 months, through our air …”
Deandra Harris · ★ · Google · Feb 2026

We read 81 of 889 reviews · newest from Feb 2026

(706) 204-9709
Full report →Website ↗
7

Royal Flush Plumbing of Athens

Caveats apply24/7 per Google listing
4.9 (173 Google reviews)3.9 on Yelp (67) 19.2 mi from downtown Ila
Our take — how we form it

4.9 stars across 100 analyzed reviews with 173 total; toilet-repair=18 and same-day-plumber=12 are dominant service signals; 86% positive sentiment but 3 Yelp reviews flag $500+ bills for routine garbage disposal jobs.

Rating mix — of the 15 reviews we analyzed173 total on Google
5★7
4★1
3★1
2★2
1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

  • Chose least-expensive fix on Sunday emergency call — could have upsold thousands, instead solved drainage on first try for minimum cost (HU868xfKAzr9gk5i6Viu) (cited in 2 of 100 reviews)
  • Same-day availability confirmed in 12 service mentions; emergency Sunday response cited in multiple 5-star reviews (cited in 2 of 100 reviews)
  • Water line burst inside kitchen wall repaired with minimal demolition; reviewer surprised by affordability compared to expectation (cited in 2 of 100 reviews)

What reviewers complain about

  • Garbage disposal replacements billed at $508 (xVDky5eUfuO4cbu7gY9n); one estimate given remotely without entering the home — $369 for a unit less than 1 year old (9W0xg2vQX4seISpYWct4) (2 of 100 reviews)
  • Scheduling friction: 2-week wait for water service line cost estimate; diagnostic fee retained when customer sourced another contractor (uRp4gGIvV8E0Pajr7At5) (1 of 100 reviews)
What reviewers praise
“Chris Mayta was extremely helpful with me and the issue we had with our drain line. Very professional and I could tell he actually cares about the customer and not just making another stop. Will definitely call and ask for him again!”
Brooks DenBesten · ★★★★★ · Google · Feb 2026
The most critical take we found
“My kids bathroom spout that controls the shower vs filling the tub did not work They came out and gave a quote for $800 a month later returned to fix. I was at work gave authorization for them to come in and replace the spigot I came home to this ! I …”
Patty H. · ★ · Yelp · Dec 2022

We read 100 of 173 reviews · newest from Feb 2026

(762) 257-2284
Full report →Website ↗
8

All American Plumbing

Caveats apply24/7 per Google listing
4.7 (143 Google reviews)2.9 on Yelp (16) 14.6 mi from downtown Ila
Our take — how we form it

4.7 Google / BBB A+ but 14 of 100 analyzed reviews are 1-star; surprise_fees flagged in 2 reviews including $375 after-5pm show-up fee and a $472 charge for 10 min of work.

Rating mix — of the 15 reviews we analyzed143 total on Google
5★6
4★0
3★0
2★1
1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Surprise after-hours fee of $375 just to enter after 5pm — not disclosed before arrival; $472 charged for 10 minutes of weekday work with no upfront pricing explanation (1 of 100 reviews)
  • Warranty honored for only 1 month — repair failed at 9 weeks and company refused to stand behind work (1 of 100 reviews)
  • Poor workmanship in 1 confirmed case — toilet repair left leaking in two places, line left running, flooded basement; no callback after complaint (1 of 100 reviews)

To be fair

  • Fast-response theme in 18 of 100 analyzed reviews; long-term property-management accounts praise on-time arrival and competitive pricing on 400+ unit portfolios (cited in 2 of 100 reviews)
  • Water heater emergency same-day response cited with fair pricing by multiple reviewers (cited in 2 of 100 reviews)
What reviewers praise
“My new favorite people! (And pretty darn good plumbers, too). We've used different plumbers over the years, but when we needed someone, it was usually due to an emergency and didn't have the luxury to be picky. I hired a self-declared "handyman" a couple …”
Riley Kirkpatrick · ★★★★★ · Google · Feb 2026
The most critical take we found
“Had a incident with a driver right here in Athens where there was a car accident and we had to merge and the driver refused to let me over when there was no other option but to let me over or I’d hit a police car I then called in to let someone know and I got …”
morgan kincaid · ★ · Google · May 2023

We read 100 of 143 reviews · newest from Feb 2026 · BBB A+ accredited

(706) 548-4257
Full report →
9

After Hours Plumbing LLC

Caveats apply24/7 per Google listing
4.8 (111 Google reviews)5.0 on Yelp (5) 16.6 mi from downtown Ila
Our take — how we form it

4.8★ across 111 reviews with weekend_or_emergency=46 and fast_response=22 — Clete and Zach dispatched through snow storms and after-hours, but 2 of 100 analyzed (2%) flag poor workmanship on bathroom fixture install.

Rating mix — of the 15 reviews we analyzed111 total on Google
5★12
4★0
3★0
2★0
1★3

Why we're cautious

  • 1-star review describes costly bathroom job (faucets, toilet valve, p-traps) with multiple installation failures — reviewer regrets not letting husband do the work himself. (2 of 100 reviews)
  • 2 reviewers cite poor workmanship on bathroom fixture/faucet installs — one multi-item job had defective results on all items per a 1-star review. (2 of 100 reviews)

To be fair

  • Emergency/after-hours availability is the defining signal — weekend_or_emergency cited 46 times out of 100 analyzed reviews, the highest of any Athens plumber in this batch. (cited in 3 of 100 reviews)
  • Water heater and toilet expertise backed by 13 water-heater and 12 toilet-repair mentions with overwhelmingly positive sentiment. (cited in 2 of 100 reviews)
  • Fair pricing in 18 cheap-plumber and 28 plumber-cost mentions — one reviewer notes competitive rate for multi-service job. (cited in 2 of 100 reviews)
What reviewers praise
“Zach and Cleat were great. I called several larger companies on 1/31/26. During the big snow day. No one was able to come out due to the weather. But Zach pulled out the 4 wheel drive and got the job done just before the weather took a turn for the worse. I …”
Kathleen Denson · ★★★★★ · Google · Jan 2026
The most critical take we found
“We have used After Hours in the past and have always gotten fantastic service, although I should note that my husband usually does the easy plumbing jobs. My husband is currently remodeling our bathrooms. In an attempt to be a sweet, loving wife, I suggested …”
Rebecca Bullock Jarrett · ★ · Google · Nov 2025

We read 100 of 111 reviews · newest from Jan 2026

(706) 248-5934
Full report →Website ↗
10

Summers Plumbing

Caveats apply24/7 per Google listing
4.6 (94 Google reviews)2.0 on Yelp (4) 13.3 mi from downtown Ila
Our take — how we form it

4.6★ across 94 reviews; fast_response=22 and professional=54 are the dominant themes, but expensive=7 and two separate slow_response complaints point to occasional gaps in value and scheduling.

Rating mix — of the 15 reviews we analyzed94 total on Google
5★8
4★0
3★1
2★1
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Emergency follow-through failure: charged $360 for 1 hour on a ruptured water line, then told 'technicians have a full sched' when customer called back to complete the job same day (1 of 85 reviews)
  • BBB rating B- (not accredited) — moderate risk signal given otherwise high Google rating (1 of 85 reviews)
  • 7 reviews flag expensive pricing — $283 for a 30-min sink-fitting fix drew a 1-star from a 20-year customer who said 'pricing has gotten out of control' (1 of 85 reviews)

To be fair

  • fast_response cited in 22 of 85 analyzed reviews — technicians arrive on time on large commercial and residential jobs alike (cited in 3 of 85 reviews)
  • After-hours emergency response confirmed: Jimmy restored water after hours, Jamie returned to finish thoroughly — cited in 2 separate weekend/emergency reviews (cited in 2 of 85 reviews)
  • Technicians diagnosed and fixed a chronic pipe-clogging problem on a first visit, explained root cause, and returned same day to finish the job (cited in 1 of 85 reviews)
What reviewers praise
“Very good people helped us when we needed plumbing done on one of our septic jobs. They were a huge help and a great price. Definitely some good folks was impressed!”
Trace Morgan · ★★★★★ · Google · Dec 2025
The most critical take we found
“Called because the fitting to my bathroom sink, which they installed was leaking, was at total a 30 minute job. They have been my plumbers for 20 years, but the pricing has gotten out of control. 283.00 dollars was way too much.”
Sam Knight · ★ · Google · Jan 2026

We read 85 of 94 reviews · newest from Jan 2026

(706) 769-7171
Full report →Website ↗
11

Carson Plumbing

Caveats apply
4.4 (78 Google reviews)4.0 on Yelp (14) 15.2 mi from downtown IlaNot a 24/7 shop
Our take — how we form it

4.4★ on 78 Google reviews; 85 analyzed show 67 five-star vs 14 one/two-star — strong workmanship reputation (themeCounts.workmanship=16) but pricing has escalated sharply: 3 reviews cite costs running 2x competitors and 2 flag surprise billing.

Rating mix — of the 15 reviews we analyzed78 total on Google
5★8
4★0
3★1
2★2
1★4

Why we're cautious

  • Gas fireplace pilot issue left unresolved on first visit; when customer called back, Carson charged full price again rather than honoring the original service call — customer reported to dispute. (1 of 85 reviews)
  • Pricing has increased significantly — a 15-year customer left after a simple job cost over twice their historical rate and twice competitor phone quotes (themeCounts.expensive=3). (1 of 85 reviews)
  • 2 reviews flag surprise billing: charged again to return for the same unresolved problem, and front desk described as rude on a holiday call. (2 of 85 reviews)

To be fair

  • After-hours Saturday response confirmed — Bo answered a post-hours call and arrived as promised to stop a Christmas-week refrigerator water-line flood. (cited in 1 of 85 reviews)
  • No emergency fee charged on next-day call (themeCounts.fast_response=11); toilet job came in under $300 when customer expected more. (cited in 1 of 85 reviews)
  • Tankless water heater install completed exactly on quoted price with no hidden charges — total cost matched estimate verbatim. (cited in 1 of 85 reviews)
What reviewers praise
“I had a great experience with Carson Plumbing. They were honest, hardworking, and they even played with my dogs throughout their visit. I will use Carson Plumbing again.”
Meg Vanderbilt · ★★★★★ · Google · Nov 2025
The most critical take we found
“Had a leak situation and upon calling Carson, the lady on the phone was rude, she sounded annoyed or just was not happy being at work on the Holidays. With such negative customer service experience I would not recommend them to anyone. Looks like their …”
P J · ★ · Google · Dec 2022

We read 85 of 78 reviews · newest from Nov 2025

(706) 548-3397
Full report →Website ↗
12

Advanced Plumbing & Drain Cleaning, Inc.

Caveats apply24/7 per Google listing
4.7 (53 Google reviews)4.1 on Yelp (10) 18.0 mi from downtown Ila
Our take — how we form it

4.7★ across 53 reviews with 90.6% positive; BBB A+ rated; technicians Kelsey and Colin named repeatedly for complex diagnostics, but 2 reviews cite rude behavior and 2 cite overpricing — 5 total 1-star reviews in 64 analyzed.

Rating mix — of the 15 reviews we analyzed53 total on Google
5★13
4★0
3★0
2★0
1★2

Why we're cautious

  • One reviewer describes the plumber's behavior as very rude and totally unprofessional — in a pool of 64 reviews this is isolated but notable. (1 of 64 reviews)
  • 2 reviewers cite pricing as way overpriced — no mid-range pricing data to contextualize. (1 of 64 reviews)

To be fair

  • Kelsey Davis led a multi-contractor septic project with county communication and handled toilet replacement in the same 10-year relationship — cited as irreplaceable for complex jobs. (cited in 2 of 64 reviews)
  • Sewer emergency answered on short notice with no extra fees — only company to call back among multiple competitors. (cited in 1 of 64 reviews)
  • Water heater fixed and leaking toilet sealed in under 45 minutes combined during a single visit. (cited in 1 of 64 reviews)
What reviewers praise
“Advanced Plumbing is far and away the best plumbing company I have ever worked with. They are quick to arrive, extremely knowledgeable, and their professionalism is above and beyond. They are the only company I will use.”
Alexander Bush · ★★★★★ · Google · Jul 2025
The most critical take we found
“Worst service ever. The behavior of the plumber is very rude. They are totally unprofessional.”
Swapnanil Banerjee · ★ · Google · Dec 2020

We read 64 of 53 reviews · newest from Jul 2025

(706) 613-9325
Full report →
13

Armour Plumbing & Rapid-Rooter

Caveats apply
4.2 (51 Google reviews)3.3 on Yelp (7) 13.7 mi from downtown IlaNot a 24/7 shop
Our take — how we form it

Armour Plumbing scores 4.2 stars across 51 reviews but hides a polarized dataset: 36 five-star vs 11 one-star reviews (reviewConsistency=0.285), with pricing escalation complaints and 2 unprofessional-conduct flags.

Rating mix — of the 15 reviews we analyzed51 total on Google
5★9
4★0
3★0
2★2
1★4

Why we're cautious

  • 1-star reviewer paid $1,000+ across 3 trips and still had no water; separately described wiring left outside a breaker box — potential workmanship and safety concern. (1 of 50 reviews)
  • Scheduling reliability complaints: technician attempted to re-schedule a pre-confirmed appointment the morning of; job was ultimately left incomplete over 8-month property management engagement. (1 of 50 reviews)
  • Pricing escalation flagged: 1 reviewer noted 3 price hikes in one year with a 25% increase over 6 months; another paid $650 for septic pumping, $200+ above competitors and $200+ more than 2 years prior. (2 of 50 reviews)

To be fair

  • Same-day water heater replacement confirmed multiple times including weekend emergencies — water heater mentions=11, same-day-plumber=10 in serviceMentions. (cited in 3 of 50 reviews)
  • Office team praised for calm triage and transparent diagnosis: 1 reviewer noted office staff talked them through an emergency and a tech correctly diagnosed a clog vs. full tank, saving money. (cited in 1 of 50 reviews)
What reviewers praise
“Thank you so much!!! Things always seem to happen at the worst time. Our daughter was getting married and we had a house full of company coming. Your staff was amazing and very professional, they got our water heater changed out the same day! We really didn’t …”
Beverly Bonham · ★★★★★ · Google · Feb 2026
The most critical take we found
“They have raised their prices three times this year with a two hour min. for a service that takes only 30 minutes. Price hike of 25% in 6 months, ridiculous.”
Matt Baker · ★ · Google · Jul 2025

We read 50 of 51 reviews · newest from Feb 2026

(706) 543-1234
Full report →Website ↗
14

C&C Plumbing & Well Services

Caveats applySmall track record
4.6 (47 Google reviews) 14.8 mi from downtown IlaNot a 24/7 shop
Our take — how we form it

4.6 stars across 47 reviews with 42 five-star and 4 one-star ratings; water heater installs (8 mentions) are the core strength, but invoice-exceeding-quote issues appear in 2 reviews.

Rating mix — of the 15 reviews we analyzed47 total on Google
5★11
4★0
3★0
2★1
1★3

Why we're cautious

  • Two separate billing disputes: final invoice 2.5x verbal quote ($900 → $2,250); $300 tub repair failed within 3 months with no warranty honored. (2 of 48 reviews)
  • Invoice vs quote gap flagged in 2 reviews — $900 UV light quote grew to $2,250 billed; tub repair didn't hold and warranty was denied because 'valves were bad.' (2 of 48 reviews)

To be fair

  • Water heater installation competence: 8 reviews mention water heaters, all positive — best price found after shopping, professional install, inspector-approved workmanship. (cited in 3 of 48 reviews)
  • Fast response in 9 of 48 reviews — owner Casey met a GC onsite on short notice; crew dispatched next day; on-time arrivals repeatedly noted. (cited in 3 of 48 reviews)
What reviewers praise
“C&C did a plumbing inspection on my home recently. The team was very professional and explained everything they were doing. They drained our water heaters, inspected all of our faucets and drains. They found two problems if left undetected could have been …”
Bobbie Holt · ★★★★★ · Google · Feb 2026
The most critical take we found
“C&c have usually been pretty good but I called them for a simple tub spout leaking yea simple, could have done it myself now I will since they have not, I was told by the technician that the valves were bad and he replaced the seals on the valve and would …”
Jonathan Davis · ★★ · Google · Jan 2026

We read 48 of 47 reviews · newest from Feb 2026

(833) 458-3763
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
15

Athens Plumbing & Well Service

We'd call someone else first24/7 per Google listing
3.7 (84 Google reviews)1.0 on Yelp (1) 15.2 mi from downtown Ila
Our take — how we form it

3.7 stars across 80 analyzed reviews; reviewConsistency=0.126 reflects sharp polarization (26 one-star vs 49 five-star); billing markups, office rudeness, and unreturned calls cited in multiple 1-star reviews.

Rating mix — of the 15 reviews we analyzed84 total on Google
5★3
4★0
3★0
2★1
1★11

Why we're cautious

  • $185/hr billing starts from shop departure (not job site); $150 consultation charge; warranty repair requested by 3 separate plumbers never fulfilled by the company (2 of 80 reviews)
  • 26 one-star reviews out of 80 analyzed (33%); reviewConsistency=0.126 — lowest in this batch — signals deeply bimodal customer experience (2 of 80 reviews)
  • Parts marked up 40-100% above retail: faucet billed at $225 (retail $158.52) and supply lines at $32 (retail ~$15) per a charitable organization review (1 of 80 reviews)

To be fair

  • fast_response=10 across reviews; weekend well-pump failure resolved same day, arriving prepared and finishing below competitor estimate (cited in 2 of 80 reviews)
  • Commercial property manager reports 100+ service calls with consistent on-time arrivals and knowledgeable staff across all interactions (cited in 1 of 80 reviews)
What reviewers praise
“First let me say I have ABSOLUTLY NO affiliation with Athens Plumbing other than being a costumer. I manage several commercial industrial properties. I have used Athens Plumbing services over 100 times and ALWAYS had quality professional service. They are on …”
Bart Bradley · ★★★★★ · Google · Feb 2026
The most critical take we found
“The woman on the phone has a horrible attitude and is not customer friendly.. I scheduled to have some one come out at 10am on Feb 18. After finding out that's it's 185hr and the time starts when they leave there shop. I told them to wait until 3pm because I …”
Drakkar Armstead · ★ · Google · Feb 2026

We read 80 of 84 reviews · newest from Feb 2026

(706) 543-1947
Full report →Website ↗

Also serving Ila — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Blueprint Plumbing Services LLC 4.8 (35 Google reviews) · Athens · 19.4 mi Call
Plumber On Call 4.6 (18 Google reviews) · Athens · 18.6 mi Call
Empire Plumbing, Inc. - Plumber In Athens, GA 5.0 (17 Google reviews) · Athens · 15.7 mi Call

What reviewers complain about in Ila

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Tommy & Sons Plumbing — 1 review flags surprise fees and 1 flags poor workmanship — low volume but worth noting given < 25% negative reviews overall
  • Rice Plumbing — No-show on confirmed appointment with no proactive contact — customer reported laughing response when pressed about the inconvenience
  • Reliable Heating & Air, Plumbing and Electrical - Athens — Surprise fee structure: 1-star review documents $1,400 labor quote for warrantied water heater + high-pressure 8-year financing enrollment attempt
  • Reliable Heating & Air, Plumbing and Electrical - Athens — Repeat unresolved water leak through HVAC vent documented over 6 months with supervisor follow-up never occurring
  • All American Plumbing — Surprise after-hours fee of $375 just to enter after 5pm — not disclosed before arrival; $472 charged for 10 minutes of weekday work with no upfront pricing explanation
  • All American Plumbing — Warranty honored for only 1 month — repair failed at 9 weeks and company refused to stand behind work
  • After Hours Plumbing LLC — 1-star review describes costly bathroom job (faucets, toilet valve, p-traps) with multiple installation failures — reviewer regrets not letting husband do the work himself.
  • Summers Plumbing — Emergency follow-through failure: charged $360 for 1 hour on a ruptured water line, then told 'technicians have a full sched' when customer called back to complete the job same day

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Ila we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,249 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Commerce, Danielsville, Royston — this Ila guide covers those areas.

Nearby city guides

Athens, GA · 20 plumbers · 14 miArnoldsville, GA · 19 plumbers · 20 miTalmo, GA · 24 plumbers · 24 miWinder, GA · 38 plumbers · 27 miGainesville, GA · 25 plumbers · 32 miMonroe, GA · 18 plumbers · 35 mi