Reliable Heating & Air, Plumbing and Electrical - Athens
Plumber · Athens, GA · Open 24 hours per Google listing
Our verdict
4.9★ across 889 reviews; workmanship theme in 14 of 81 analyzed reviews and fast_response in 12, but 3 one-star reviews flag no-show appointments and aggressive upsell tactics on water heater warranties.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Athens, GA · compare all →
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Workmanship theme in 14 of 81 analyzed reviews; technicians described as thorough and fixing issues completely on first visit
2 cited reviews
“The techs showed up on time, and always called to let me know when to expect them which was a plus. They did great work, and were very efficient.”
“Aaron did a thorough and outstanding job in assessing and fixing the heating issues I have been experiencing this entire winter. He was very professional and if I have any issues with my unit in the future, I would prefer he come and check it out.”
Consistent proactive communication: technicians call ahead with arrival window cited in multiple reviews
1 cited review
“The techs showed up on time, and always called to let me know when to expect them which was a plus. They did great work, and were very efficient.”
Cited in 2 of the 81 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fee structure: 1-star review documents $1,400 labor quote for warrantied water heater + high-pressure 8-year financing enrollment attempt
“Water heater less than 5 years old needed to be replaced. Tried to tell me the labor cost was $1400 for my warrantied heater. Not to mention they advertise special $800 install. Then tried selling me the $34 monthly install. Starts off $34 increases each month FOR EIGHT YEARS then renews for ANOTHER 8 years at a higher monthly rate.”
Red flag
Repeat unresolved water leak through HVAC vent documented over 6 months with supervisor follow-up never occurring
Cited in 1 of the 81 reviews we analyzed.
Appointment no-shows reported in at least 1 review: customer told appointment was cancelled when it was not, rescheduled 2 days out
“A/C system went out called and said they would send someone out between 8-12 the next day. No one showed and called to be told we cancelled the appointment. Which of course was not the case.”
Water heater warranty labor quoted at $1,400 with push to enroll in 8-year financing plan described as escalating monthly fees
“Water heater less than 5 years old needed to be replaced. Tried to tell me the labor cost was $1400 for my warrantied heater. Not to mention they advertise special $800 install. Then tried selling me the $34 monthly install. Starts off $34 increases each month FOR EIGHT YEARS then renews for ANOTHER 8 years at a higher monthly rate.”
Keep it in proportion: these concerns are cited in 3 of the 81 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
““Reliable” does not define the service we have received! While the customer service representatives are courteous and the technicians appear knowledgeable and receptive to our concerns-we have had 2 water leaks within 6 months, through our air conditioning/heater vent in the laundry room with no resolution. The last appointment occurred on February 5th and we were told the supervisor would follow up as the …”
“Canceled repair.call at last minute. 90° in house. Canceled monthly maintenance contract and "UNRELIABLE" has the audacity to ask for a review.. DO NOT USE THIS COMPANY. VERY UNRELIABLE. Also sent me.a.request.for.a.review.and could.not even use my correct name. WOW”
“Calling themselves Reliable is a joke. A/C system went out called and said they would send someone out between 8-12 the next day. No one showed and called to be told we cancelled the appointment. Which of course was not the case. They told us they could not send someone till 2 days later. Tried to speak to a manager and was told the same BS. They have very poor customers service and now wish we never used them to …”
Positive
“I had a plumbing assessment done and couldn’t be happier with the service. Very professional, honest, and thorough. They explained everything clearly and only recommended what was truly necessary. No pressure, no upselling — just straightforward and reliable service. Highly recommend!”
“Reliable heating air and plumbing was the best thing that has happened to me. My daughter was Telling me about the company how caring they are and how professional they are. Floyd came out very professional person. Very people persona nice guy to talk to he put in my hot water heater done a very professional job. I recommend reliable heating and air and plumbing. This is a company to call if you have any emergencies …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Should you hire Reliable Heating & Air, Plumbing and Electrical - Athens?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Reliable Heating & Air, Plumbing and Electrical - Athens?
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Nearby: Athens · Arnoldsville · Ila · Winder