Armour Plumbing & Rapid-Rooter
Plumber · Athens, GA
Our verdict
Armour Plumbing scores 4.2 stars across 51 reviews but hides a polarized dataset: 36 five-star vs 11 one-star reviews (reviewConsistency=0.285), with pricing escalation complaints and 2 unprofessional-conduct flags.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 50 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day water heater replacement confirmed multiple times including weekend emergencies — water heater mentions=11, same-day-plumber=10 in serviceMentions.
1 cited review
“Armour stepped up twice for me in an emergency with quick help and great service. The first time, my hot water tank began leaking, and my plumbing company of 25 years said "we will be there in 2 weeks." Armour, new to me, came that day. Recently, I had a pipe break, flooding my home while I was gone. My neighbor called, I called Armour, and they were onsite in 1 hour, fixed the leak, and found the problem.”
Cited in 3 of the 50 reviews we analyzed — 2 cited reviews not excerpted here.
Office team praised for calm triage and transparent diagnosis: 1 reviewer noted office staff talked them through an emergency and a tech correctly diagnosed a clog vs. full tank, saving money.
1 cited review
“Backed up pipe to septic… next day availability while others were 3 MONTHS OUT …Kim in the office was calm while I was not and explained everything - a great resource… Keith stood in the rain and diagnosed the problem and saved me money by letting me know it was not a full tank but a clogged drain!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star reviewer paid $1,000+ across 3 trips and still had no water; separately described wiring left outside a breaker box — potential workmanship and safety concern.
“I'm not happy with the wiring that was done and left outside of the breaker box. 3 trips over $1000 in charges and still no water”
Red flag
Scheduling reliability complaints: technician attempted to re-schedule a pre-confirmed appointment the morning of; job was ultimately left incomplete over 8-month property management engagement.
Cited in 1 of the 50 reviews we analyzed.
Pricing escalation flagged: 1 reviewer noted 3 price hikes in one year with a 25% increase over 6 months; another paid $650 for septic pumping, $200+ above competitors and $200+ more than 2 years prior.
“They have raised their prices three times this year with a two hour min. for a service that takes only 30 minutes. Price hike of 25% in 6 months, ridiculous.”
Cited in 2 of the 50 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 50 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I serve as a property manager for several Athens locations, and when I started the job, Armour was our preferred vendor. In the past eight months, we've used (or attempted to use) Armour three times with varying results: 1) First service call: Scheduled for a washing machine repair on April 1. Service person called me at 8:00 AM in an attempt to re-schedule a 1:30 PM appointment that had already been confirmed …”
“I gave armour plumbing 1 star because the job was completed in a timely manner and did not leak, although after 7 or 8 days later it did not drain either. I took 4 stars away for the following reasons. Work was not completed as agreed upon. Our kitchen sink is located about 10 ft from the water heater. During the initial consultation, the plumber said they could "T" off the hot water line and run one pipe …”
“Called to have them replace a sink drain in two bathrooms that had incorrect drains installed initially and were draining slowly. They replaced the drains but had to come back out twice because one of the new drains kept leaking. We then called them back and forth several times because we had a home warranty policy that needed invoice and work info in order for us to be reimbursed, but they were rude, unhelpful, …”
Positive
“Thank you so much!!! Things always seem to happen at the worst time. Our daughter was getting married and we had a house full of company coming. Your staff was amazing and very professional, they got our water heater changed out the same day! We really didn’t want anyone taking a cold shower. The wedding was beautiful, no cold showers or cold feet. Thank you again!!!”
“We recently had a pump installed on a drilled well for our farm. Armour Plumbing's team was very professional, knowledgeable, and courteous on what we needed. We are extremely pleased with their work, and will definitely be using them for future projects!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Armour Plumbing & Rapid-Rooter?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Armour Plumbing & Rapid-Rooter?
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Find plumbers near you
Armour Plumbing & Rapid-Rooterisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Athens · Arnoldsville · Ila