The 14 24/7 plumbers serving Helotes

These 14 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,400 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown HelotesHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,400 reviews across 14 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Helotes →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

1-Tom-Plumber

Top pick24/7 per Google listing

5.0 (1,344 Google reviews)4.5 on Yelp (11) 17.8 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0★ across 1,344 reviews; 100 analyzed with 97 at 5★; fast_response=23, professional=53, workmanship=11 in themeCounts; same-day dispatch confirmed repeatedly with named techs (Angel Martinez, Brandon) across diverse service types.

Rating mix — of the 15 reviews we analyzed1,344 total on Google

5★12

4★1

3★1

2★0

1★1

What reviewers keep saying

Same-day dispatch confirmed in 5+ of 12 quotes including Sunday geyser fix in 90 minutes and garbage disposal quote + install across two separate same-day visits. (cited in 3 of 100 reviews)
Technician communication praised in 3 of 12 quotes: Angel texted arrival time and was punctual; phone rep Carrie expedited same-day booking; Terry offered military discount on first call. (cited in 3 of 100 reviews)
Broad service capability confirmed in reviews: toilet replacement, broken pipe/flange, slab water line, water heater, garbage disposal, drain clearing, and gas line repair all mentioned. (cited in 3 of 100 reviews)

What reviewers complain about

1 of 100 reviews flagged pricing as 'a little high' relative to expectations despite positive outcome; 1 low-rating review present in the 100-sample distribution. (1 of 100 reviews)

What reviewers praise

“Marcus and Angel did a great job. Very professional and fast. Cleared drain quickly and provided a quote to permanently fix issue. The phone employees Carrie was extremely helpful. She was able to get techs out same day on short notice. I highly recommend …”

Rick Rowe · ★★★★★ · Google · Mar 2026

The most critical take we found

“My husband was out of town. 1-Tom-Plumber wanted to start digging up my yard with an excavator, price starting at $800, my husband returned just in time to fix the problem in less than 10 minutes, price $10, so disappointing.”

Amy W. · ★ · Yelp · Feb 2025

We read 100 of 1,344 reviews · newest from Mar 2026

(726) 226-2235

Full report →Website ↗

Tietze Plumbing, Heating and Air

Top pick24/7 per Google listing

4.8 (1,159 Google reviews)3.6 on Yelp (19) 3.5 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ on 1,159 Google reviews; professional=62 and workmanship=25 lead 100 analyzed; water-heater (21 mentions) and same-day (10 mentions) are the standout services, with weekend/emergency availability confirmed in 6 cases.

Rating mix — of the 15 reviews we analyzed1,159 total on Google

5★8

4★1

3★0

2★1

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

Water heater replacements (21 mentions) handled same-day or next-day including Saturday/Sunday, technician explains options before starting (cited in 2 of 100 reviews)
Technicians proactively check adjacent issues (water pressure, warranty status) beyond the stated job scope in multiple reviews (cited in 2 of 100 reviews)
Fair pricing confirmed in 6 themeCounts; upfront cost disclosure before work starts cited by multiple reviewers (cited in 2 of 100 reviews)

What reviewers complain about

expensive=4 in themeCounts; one Yelp reviewer found the second technician disengaged compared to the first, and pricing inconsistency across visits was a concern (1 of 100 reviews)

What reviewers praise

“Our technician Eric Guerrero from Tietze Plumbing, Heating and Air was amazing! He was friendly and resolved our plumbing issue very quickly. He then went an extra step and checked the water pressure and discovered it was high and adjusted it. He was very …”

Carolyn Patton · ★★★★★ · Google · Feb 2026

The most critical take we found

“Well. First experience was really good. A nice gentleman came out to check my water softener. It was about 15 years old and I was tired of the expensive repairs. It was from a huge national chain. He made me a reasonable quote and replaced it that afternoon. …”

Robert P. · ★★ · Yelp · Dec 2016

We read 100 of 1,159 reviews · newest from Feb 2026

(210) 688-3350

Full report →Website ↗

PlumbSmart

Top pick24/7 per Google listing

4.9 (1,067 Google reviews)5.0 on Yelp (17) 14.2 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars, 1,067 reviews; 95% 5-star, 97% positive sentiment — after-hours underground pipe repair in under 90 minutes, honest assessment that saved one customer from a $45,000 unnecessary repair quote from a competitor.

Rating mix — of the 15 reviews we analyzed1,067 total on Google

5★13

4★0

3★0

2★0

1★2

What reviewers keep saying

Diagnosed leak after hours on a Friday and repaired in ~90 minutes with all parts on hand — water restored same evening (cited in 1 of 100 reviews)
Technician refused payment for first drain cleaning visit; returned and found nail-through-pipe the real culprit without upselling (cited in 1 of 100 reviews)
Saved customer from $45,000 competitor quote — honest inspection found no plumbing problems (cited in 1 of 100 reviews)

What reviewers complain about

2 reviews flag surprise fees concern; though 7 reviews explicitly note no hidden charges, 2 past customers raised the topic (2 of 100 reviews)

What reviewers praise

“Paul was great. I called first thing in the morning with a rather bad clog that had me extremely frustrated the night before. The scheduling team got everything set up, and Paul showed up right on time. He listened to me explain what was going, then got right …”

Chris Hugg · ★★★★★ · Google · Mar 2026

The most critical take we found

“I called PlumbSmart simply asking for a labor-only quote on a water heater and water softener I already purchased. Within the first minute, the receptionist had a terrible attitude. She immediately demanded my name and number, and when I politely said I just …”

Carlos Diaz · ★ · Google · Jun 2026

We read 100 of 1,067 reviews · newest from Mar 2026

(210) 810-0810

Full report →Website ↗

Jilly Plumbing

Top pick24/7 per Google listing

5.0 (358 Google reviews)5.0 on Yelp (3) 11.0 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0★ across 358 reviews with reviewConsistency=0.995 and 100% positive sentiment in 100 analyzed; fair_pricing=8 and fast_response=21 — owner Denny cited by name in majority of reviews for on-time, transparent service.

Rating mix — of the 15 reviews we analyzed358 total on Google

5★14

4★1

3★0

2★0

1★0

What reviewers keep saying

Fast response dominates: themeCounts.fast_response=21 across 100 reviews; same-day availability cited in 11 of 100 reviews; Denny personally helped a customer via phone at 11pm. (cited in 3 of 100 reviews)
Transparent pricing confirmed in 8 of 100 reviews (themeCounts.fair_pricing=8): free estimate provided, price quoted matches final invoice, no surprise fees reported. (cited in 3 of 100 reviews)
Gas line routing expertise confirmed: explained all routing options and cleaned up any mess made; sink replaced on a weekend with upfront transparency. (cited in 2 of 100 reviews)

What reviewers complain about

One 4-star review cites $349 for a shower cartridge replacement as 'pretty hefty' — though the tech responded to an emergency time slot at night. (1 of 100 reviews)

What reviewers praise

“Denny helped us on the phone when our shower stopped working at 11pm!! He was willing to help to efficiently and made a sacrifice to meet us early in the morning!! Truly one of the best experiences ever.”

olivia claire · ★★★★★ · Google · Aug 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 100 of 358 reviews · newest from Aug 2025

(830) 225-6525

Full report →Website ↗

Crown Plumbing & Water Damage Restoration

Top pick24/7 per Google listing

4.9 (208 Google reviews) 10.1 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars on 208 Google reviews; 95 of 100 analyzed are 5-star — water mitigation and restoration specialist with technician Juan cited by name in 6+ reviews; 1 unresolved drywall damage complaint.

Rating mix — of the 15 reviews we analyzed208 total on Google

5★12

4★0

3★0

2★2

1★1

What reviewers keep saying

Technician Juan praised across 5+ reviews for thorough daily moisture checks, professional demeanor, and night/weekend site visits during active mitigation (cited in 4 of 100 reviews)
Nights and weekends check-in visits during active drying confirmed — accommodated work schedules while repairs were ongoing (cited in 1 of 100 reviews)

What reviewers complain about

Tape damage to drywall surface not repaired post-job — customer signed off before noticing and company refused to fix the rough, uneven section (1 review) (1 of 100 reviews)

What reviewers praise

“Juan was very professional and knowledgeable, he did everything during the night and got completed very fast”

Marietta Dela Cruz · ★★★★★ · Google · Aug 2025

The most critical take we found

“Crown was very responsive and not pushy. Their plan to demo our bathroom made sense and was done well. Juan was a pleasure to work with. Unfortunately the tape used to create a seal took off more than just paint like they said it would, which I didn't notice …”

Michele Paprocki · ★★ · Google · May 2025

We read 100 of 208 reviews · newest from Aug 2025

(210) 794-6644

Full report →Website ↗

Casanova Plumbing

Top pick24/7 per Google listing

5.0 (117 Google reviews)4.0 on Yelp (3) 14.0 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0★ across 117 reviews; 100 analyzed with 99 at 5★; fast_response=26, workmanship=22, weekend_or_emergency=6 in themeCounts; water heater replacements on Sundays and gas leak repairs same-day confirmed.

Rating mix — of the 15 reviews we analyzed117 total on Google

5★14

4★0

3★0

2★1

1★0

Why we're cautious

Website contact form unresponsive per 1 Yelp review (Dec 2023) — no callback received; reviewer advised calling directly. With <25 Yelp reviews, single incident warrants flagging. (1 of 100 reviews)
1 Yelp reviewer reported submitting a website service request that received zero response, leading them to recommend calling instead. (1 of 100 reviews)

To be fair

Weekend and holiday emergency work confirmed in 3 of 12 quotes: Sunday water heater replacement, Friday afternoon leak diagnosed with Saturday solo follow-up, no weekend surcharge per 1 reviewer. (cited in 3 of 100 reviews)
Same-hour gas leak response: 1 reviewer with CPS-locked meter had crew on-site within the hour, stayed late day 1 to locate leak, job fully inspected and gas restored within the week. (cited in 1 of 100 reviews)
Pricing cited as below-competitor in 3 reviews including one fixed-income case where Jacob negotiated an affordable pipe replacement vs. a prior outrageously-high quote. (cited in 3 of 100 reviews)

What reviewers praise

“A reliable plumbing company that’s definitely worth saving in your contacts. I reached out on a Sunday to have my hot water heater replaced, and he was quick to respond, professional, and thorough. The pricing was very reasonable for weekend service. I’m …”

Lindsay Kolbaska · ★★★★★ · Google · Feb 2026

The most critical take we found

“Made a request for service on their website and did not receive an answer. Based on this unresponsiveness, I would recommend you call someone else.”

Ron A. · ★★ · Yelp · Dec 2023

We read 100 of 117 reviews · newest from Feb 2026

(210) 901-2060

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Mr. Plumber Plumbing Co.

Caveats apply24/7 per Google listing

4.8 (1,781 Google reviews)3.2 on Yelp (38) 13.2 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 1,781 reviews with 86% five-star ratings; strong water heater specialty (25 mentions) and consistent workmanship scores, with isolated pricing-transparency complaints on Yelp.

Rating mix — of the 15 reviews we analyzed1,781 total on Google

5★4

4★0

3★0

2★3

1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

Water heater work cited in 25 of 100 analyzed reviews with detailed explanations of options and add-ons; city inspector praised workmanship quality on one install. (cited in 4 of 100 reviews)
Workmanship theme in 20 of 100 analyzed reviews; technicians complete complex jobs (gas line installs, bathroom remodel piping) in single visits and bring appliances up to code. (cited in 3 of 100 reviews)
Same-day and fast-response capability in 9 of 100 analyzed reviews; Friday evening dispatch and same-day appointment availability confirmed. (cited in 3 of 100 reviews)

What reviewers complain about

Pricing transparency issues on Yelp: flat-rate quotes without labor/parts breakdown, $440 for a 30-minute drain snake, and $600 quote on a part costing $150–200. (3 of 100 reviews)
Scheduling inconsistency: cancelled appointment due to rain with 30-minute notice, then reversed the cancellation — creating confusion without resolution. (1 of 100 reviews)

What reviewers praise

“Excellent service and completed work. Jose was very knowledgeable in his trade. He completed a re-piping of drain/vents and set a new shower valve for a bathroom remodel in 1 day. Everyone involved from Champion was professional and courteous. I feel the …”

Greg White · ★★★★★ · Google · Mar 2026

The most critical take we found

“Not sure if they have good plumbing service or not since they cancelled due to weather. Guess they don't check the forecast and call 30 mins before an appointment and say they can't come out because of the rain. Iv seen plenty of plumbing services use a …”

eric e. · ★ · Yelp · Dec 2019

We read 100 of 1,781 reviews · newest from Mar 2026

(210) 684-7010

Full report →Website ↗

Anchor Plumbing Services

Caveats apply24/7 per Google listing

4.9 (1,751 Google reviews)4.2 on Yelp (100) 3.1 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ / 1,751 reviews but BBB C+ (not accredited); 84% 5-star yet 11% negative; 21 fast_response signals and 18 water heater mentions, but 4 expensive complaints and 2 poor_workmanship flags including a ghost-you-after-billing incident.

Rating mix — of the 15 reviews we analyzed1,751 total on Google

5★9

4★0

3★1

2★2

1★3

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Bait-and-switch billing: original estimate raised after old sink removed; customer left without hot water all weekend; company ignored refund request for 1 week. (1 of 100 reviews)
Pricing inconsistent: $730 quoted for a PVC 90-degree fitting the customer had already exposed; 4 expensive and 2 fair_pricing mentions against 39 plumber-cost signals. (1 of 100 reviews)
Post-billing ghosting documented: sink re-priced after demo, left customer without hot water all weekend, ignored callback requests for a week. (1 of 100 reviews)

To be fair

Same-day dispatch confirmed in 13 of 100 analyzed reviews; Saturday 20-minute call-to-arrival documented for faucet install. (cited in 2 of 100 reviews)
Water line replacement done at honest price after competitor attempted to price-gouge; technician Dakota credited across multiple water heater and pressure-valve reviews. (cited in 3 of 100 reviews)
Code-compliance work on water heater installs includes required safety upgrades; 4-year post-install return to address pressure issue by same techs documented. (cited in 2 of 100 reviews)

What reviewers praise

“I cannot say enough good things about this company. I originally called them after another company tried to completely price gouge me for replacing a water line. I was already dealing with a lot in my personal life, and the added financial stress was …”

eric martin · ★★★★★ · Google · Feb 2026

The most critical take we found

“Pros: prompt service. I was able to call and have someone service the leak in the same day. Staff was courteous. Cons: pricing felt like borderline highway robbery. I had a leak just off the water meter. I exposed and discovered the leak, a pvc 90 degree …”

Ryon B. · ★★ · Yelp · Dec 2022

We read 100 of 1,751 reviews · newest from Feb 2026

(210) 468-8890

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.8 (999 Google reviews)2.8 on Yelp (98) 16.3 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Roto-Rooter SA holds 4.8 stars on 999 reviews with low consistency (0.30) — 23% one-star reviews signal meaningful quality variance. Daniel G cited by name across multiple reviews for early arrivals and sewer persistence; no-show pattern and pricing complaints are documented weaknesses.

Rating mix — of the 15 reviews we analyzed999 total on Google

5★6

4★1

3★1

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Two consecutive no-shows on same appointment with no proactive communication — Yelp reviewer lost full day waiting (1 of 100 reviews)
2011 PVC repair later admitted by a second tech to be a 'temporary fix not meant to last more than a year' — original tech never disclosed this (1 of 100 reviews)
No-show pattern on record: two consecutive missed appointments on same customer, rude receptionist — Yelp reviewer (1 of 100 reviews)

To be fair

Daniel G cited by name by multiple independent reviewers for early arrival, professionalism, and earning repeat commercial business (cited in 2 of 100 reviews)
Sewer clearance backed by 30 years experience and 6-month warranty — Daniel G persisted 3+ hours to break through blockage (cited in 1 of 100 reviews)
Toilet flood managed while homeowner was out of town: team packed valuables, coordinated with insurance, restored home (cited in 1 of 100 reviews)

What reviewers praise

“AWESOME COMPANY AND SERVICE! Intake call was a little iffy, so it did sort of threw me off but she got us a immediate response and appointment. Both Johnny and Jacob came out completed the evaluation and quote. They also knew I had another company scheduled …”

Lori Campos-Bautista · ★★★★★ · Google · Feb 2026

The most critical take we found

“Really perplexing how they have such a good rating. I had a leak at 3am, scheduled the plumber to arrive promptly at 8. When I asked about pricing, the person on the line said they have no information on pricing— suspicious. They assured me that the $75 site …”

Lucian Smith · ★ · Google · Jan 2026

We read 100 of 999 reviews · newest from Feb 2026 · BBB A+ accredited

(210) 822-8054

Full report →Website ↗

bluefrog Plumbing and Drain of San Antonio

Caveats apply24/7 per Google listing

4.7 (867 Google reviews)2.9 on Yelp (31) 6.2 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ on 867 Google reviews; professional=56 and fast_response=18 are the dominant themes in 100 analyzed, but expensive=5 and a pattern of dishonesty/overbilling complaints on Yelp demand scrutiny.

Rating mix — of the 15 reviews we analyzed867 total on Google

5★7

4★1

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Yelp complaint alleges company lied about offering a cost breakdown, then charged $3,500 flat with no itemization — a pattern of flat-fee opacity noted by multiple reviewers (2 of 100 reviews)
expensive=5 in themeCounts; one Yelp reviewer paid $3,500 with no itemized breakdown despite being promised one; another paid over $1,000 for ~1 hour of cartridge work (2 of 100 reviews)
Weekend emergency dispatch failed in at least 1 documented case: AI receptionist did not relay the call to a technician, customer waited 2 extra days (1 of 100 reviews)

To be fair

Same-day scheduling confirmed in 6 reviews; technicians arrive on time and diagnose correctly per multiple 5-star accounts (cited in 2 of 100 reviews)
Water heater installs (12 mentions) handled quickly with clear upfront explanation; one reviewer booked, inspected, and installed on schedule with zero complaints (cited in 2 of 100 reviews)
Technicians cited for thoroughness: explaining issues in detail, cleaning up after work, and walking customers through root cause (cited in 2 of 100 reviews)

What reviewers praise

“The technician. Paul was very courteous and patient with me. He was able to explain everything in detail, I was very glad And happy with Him. I will continue to ask for him when I have Need for a Plumber.”

nelda garcia · ★★★★★ · Google · Jan 2026

The most critical take we found

“I am extremely disappointed with BlueFrog. I had a great experience with them one time, then trusted them with my VIP clients. They took advantage of my clients, charging them over $1,000 for work that took about an hour and telling me that it was because …”

Dawn B. · ★ · Yelp · Dec 2023

We read 100 of 867 reviews · newest from Jan 2026

(210) 960-8685

Full report →Website ↗

Roadrunner Plumbing & Air

Caveats apply24/7 per Google listing

4.9 (657 Google reviews)3.9 on Yelp (25) 7.5 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Roadrunner Plumbing holds 4.9 stars on 657 reviews with 91% positive sentiment and BBB A+ — strongest on water heater installs and water main replacements, but $780 drain-line pricing and late-arrival pattern undercut an otherwise strong record.

Rating mix — of the 15 reviews we analyzed657 total on Google

5★8

4★0

3★0

2★3

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Tech quoted $780 to clear one AC drain line; when customer declined, tech claimed his drive was too far to honor the $75 diagnostic fee and increased it on the spot (1 of 100 reviews)
Yelp reviewer alleges tech pushed unnecessary whole-house filter ($1,100) and pressure regulator ($900) — county confirmed normal 80 PSI pressure (1 of 100 reviews)
Late-arrival pattern: Yelp reviewer scheduled noon-4, tech arrived at 5:45; another reviewer booked 8 AM, tech arrived at 11 AM with no proactive update (2 of 100 reviews)

To be fair

Water main replacement done same day with step-by-step communication — Angel and Chance showed options, kept homeowner informed throughout (cited in 1 of 100 reviews)
Tankless water heater rescue after 5 other plumbers failed — ensured code compliance, transparency, and quality at every step (cited in 1 of 100 reviews)
24/7 confirmed with no weekend surcharge on documented Saturday call — 7-year recurring toilet problem diagnosed and resolved (cited in 1 of 100 reviews)

What reviewers praise

“Mike Genson and crew were polite, professional, and thorough in maintaining our plumbing. We have been long time clients of Roadrunner Plumbing, always excellent and expert services rendered with each visit. We recommend their services to all!”

Bill Thomson · ★★★★★ · Google · Feb 2026

The most critical take we found

“Was quoted over $7,000 to replace and clear lines. Brought in Cambliss Plumbing that is also local and did everything in less than 2 hours and was told it cold take 2days buy Chris. No longer getting any business from us. New unit in place with 7 yr warranty …”

Paul Royston · ★ · Google · Dec 2025

We read 100 of 657 reviews · newest from Feb 2026 · BBB A+ accredited

(210) 763-2721

Full report →Website ↗

Smith & Sons Plumbing

Caveats apply24/7 per Google listing

4.9 (156 Google reviews)4.8 on Yelp (100) 15.4 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Smith & Sons Plumbing: 94 of 100 analyzed reviews are 5-star; fast_response in 18, weekend_or_emergency in 6; but poor_workmanship flag and surprise_fees each appear, and 1 reviewer documented a no-show after confirmed appointment.

Rating mix — of the 15 reviews we analyzed156 total on Google

5★11

4★0

3★0

2★0

1★4

Why we're cautious

poor_workmanship flagged: drain repair left unsightly caulking beyond sink border; reviewer disputed the quality publicly (1 of 100 reviews)
No-show on a scheduled return appointment with no call or text; replacement plumber completed the same quoted job for half the price (1 of 100 reviews)
Recurring repair failures documented: wax rings failed within a month of warranty period; compression nut cracked and weeping behind wall on August 2025 repair (1 of 100 reviews)

To be fair

fast_response theme in 18 of 100 reviews and weekend_or_emergency in 6 — covered a Christmas holiday emergency when home warranty failed (cited in 2 of 100 reviews)
Owner attentiveness noted by repeat customers; military discount applied proactively and demo was cleaner than expected during water-leak repair (cited in 2 of 100 reviews)
Transparent pricing and options presented on arrival for water leak — reviewer found less expensive route than originally quoted (cited in 1 of 100 reviews)

What reviewers praise

“This afternoon, Patrick and Isaiah of Smith & Sons Plumbing came over to replace the hose bib on the side of the house. They were very personable and extremely professional. They took the time to explain answers to my questions, including showing me the …”

S Bying · ★★★★★ · Google · Mar 2026

The most critical take we found

“We've had Smith & Sons out a few times, and the initial repairs have been prompt and a decent price, but all the repairs seem to have recurring issues. Toilets with wax rings that fail just a month after warranty. Our latest repair from August 2025 for …”

Justin Lowen · ★ · Google · Mar 2026

We read 100 of 156 reviews · newest from Mar 2026

(210) 338-0046

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Reliant Plumbing - San Antonio

We'd call someone else first24/7 per Google listing

4.7 (580 Google reviews)3.5 on Yelp (21) 14.1 mi from downtown Helotes

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ across 580 reviews with 78% five-star ratings, but 19 one-star reviews flag unauthorized charges, leaking post-repair work, and a tech offering free memberships to delete negative reviews.

Rating mix — of the 15 reviews we analyzed580 total on Google

5★7

4★0

3★0

2★0

1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Reviewer documents tech offering 'free memberships' in exchange for deleting negative reviews — escalated to TSBPE and bank chargeback. (1 of 100 reviews)
Unauthorized charges reported on Yelp: work performed without approval, company unresponsive to dispute attempts. (1 of 100 reviews)
Surprise fee pattern: charged $1,000 then quoted $20,000 for a 'problem' one reviewer says did not exist after the initial fix failed. (1 of 100 reviews)

To be fair

Workmanship detail cited in 11 of 100 analyzed reviews: techs rebuild components fully, test multiple times, and level/seal everything rather than taking shortcuts. (cited in 3 of 100 reviews)
Fast response in 12 of 100 analyzed reviews; Saturday-night and same-day availability confirmed across 9 same-day-plumber-tagged reviews. (cited in 2 of 100 reviews)
Clear communication scored in 8 of 100 analyzed reviews: techs explain steps, walk customers through options, and follow up post-service. (cited in 2 of 100 reviews)

What reviewers praise

“I had an outstanding experience with **Reliant Plumbing**, and I can’t say enough good things about **Sam and Conrad**, who came out to give me an estimate on repairing my sewer line. From the moment they arrived, they were professional, personable, and …”

Matt Saucier · ★★★★★ · Google · Feb 2026

The most critical take we found

“I have had a horrible experience with Reliant Plumbing. Charged $800 for a PVC pipe replacement to a Ptrap, only for the work to start leaking. I had calls back and forth with the company, was transferred to three different staff members over the course of …”

Rachael Lorenzetti · ★ · Google · Mar 2026

We read 100 of 580 reviews · newest from Mar 2026

(210) 468-8020

Full report →Website ↗

Simple Service Plumbing, Heating & Air

We'd call someone else first24/7 per Google listing

4.9 (363 Google reviews)4.6 on Yelp (28) 14.0 mi from downtown Helotes

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9★ across 363 reviews but two recent 1-star reviews allege the company went out of business mid-job in 2025, leaving a customer's packed-out home unattended. 87% positive in analyzed reviews, but operational status is a serious concern.

Rating mix — of the 15 reviews we analyzed363 total on Google

5★11

4★0

3★1

2★1

1★2

Why we're cautious

Recent 1-star review (2025-10-15) alleges Simple Service Plumbing went out of business mid-job: customer's two bedrooms, dining room, kitchen, and bath were packed out by a restoration crew — then abandoned with belongings unaccounted for. (1 of 100 reviews)
Water heater motherboard installation canceled multiple times over a month by tech Tristian Garza; company stopped returning calls; another tech called next day to say they 'no longer do plumbing.' (1 of 100 reviews)
Pricing complaints in 2 of 100 reviews (themeCounts.expensive=2): one reviewer quoted $850 for a simple PVC joint repair in a crawl space — fixed themselves for $5 in parts in 10 minutes. (1 of 100 reviews)

To be fair

Same-day emergency dispatch confirmed: tech arrived within hours for a burst pipe at 11pm during a holiday freeze, offering 3 repair options with extended warranties. (cited in 2 of 100 reviews)
Water heater team worked past midnight to complete installation within customer's work schedule; themeCounts.fast_response=14 across 100 analyzed reviews. (cited in 1 of 100 reviews)

What reviewers praise

“AJ, Jeremy,and T2 really did an excellent job. They were very knowledgeable of their work. They were also very professional and personable. We were very glad that we called them for their service.”

Tara Hints · ★★★★★ · Google · Oct 2024

The most critical take we found

“I used this company due to a faulty water heater. Tristian and his crew came out and he assured me that they would handle the entire process. They would handle the plumbing and he brought in another entity, American Restoration to do the repairs on property …”

Sylvia Luna · ★ · Google · Oct 2025

We read 100 of 363 reviews · newest from Oct 2025

(210) 405-9825

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Helotes we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,400 reviews across 14 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Nearby city guides

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