Anchor Plumbing Services
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.9★ / 1,751 reviews but BBB C+ (not accredited); 84% 5-star yet 11% negative; 21 fast_response signals and 18 water heater mentions, but 4 expensive complaints and 2 poor_workmanship flags including a ghost-you-after-billing incident.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed in 13 of 100 analyzed reviews; Saturday 20-minute call-to-arrival documented for faucet install.
1 cited review
“Had a great experience with Adam over at Anchor Plumbing. I called last minute on a Saturday and they were able to send Adam over within 20 mins to fix my faucet. He gave a fair quote to fix my DIY gone wrong and was able to install two faucets quickly.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water line replacement done at honest price after competitor attempted to price-gouge; technician Dakota credited across multiple water heater and pressure-valve reviews.
1 cited review
“I cannot say enough good things about this company. They stepped up in a big way. Not only did they work with me on a fair and honest price, but they also delivered absolutely amazing work. The entire process was handled professionally and efficiently.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Code-compliance work on water heater installs includes required safety upgrades; 4-year post-install return to address pressure issue by same techs documented.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Bait-and-switch billing: original estimate raised after old sink removed; customer left without hot water all weekend; company ignored refund request for 1 week.
“This plumbing company is a complete rip off!!! They get here quickly on a Friday morning, give me an estimate, and then after my old sink is out raise the price by hundreds. They left me without hot water ALL WEEKEND. They have had ample time to review the issues and get back to me.”
Pricing inconsistent: $730 quoted for a PVC 90-degree fitting the customer had already exposed; 4 expensive and 2 fair_pricing mentions against 39 plumber-cost signals.
“Pros: prompt service. I was able to call and have someone service the leak in the same day. Cons: pricing felt like borderline highway robbery. I was quoted 65 dollar service fee and 668 dollars to fix a pvc 90 degree. TLDR: I won't be using these folks again.”
Post-billing ghosting documented: sink re-priced after demo, left customer without hot water all weekend, ignored callback requests for a week.
“This plumbing company is a complete rip off!!! They get here quickly on a Friday morning, give me an estimate, and then after my old sink is out raise the price by hundreds. They left me without hot water ALL WEEKEND. They have had ample time to review the issues and get back to me.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had almost no drainage in the sewer line from house to our over forty year old septic tank. I had the tank pumped - it was time - but the blockage remained. I called Anchor Plumbing and they had Ignacio out the next day. He seemed professional and friendly. I had already dug down to where the sewer line went into the septic tank. Several years ago, we had a plumber put a cleanout line into the sewer line between …”
“This plumbing company is a complete rip off!!! When there's an issue they act like they want to help resolve it, but then ghost you. They will charge you an OUTRAGEOUS price and then ignore you when you ask for some money back because they screwed up and left you without hot water ALL WEEKEND. **Please note I have given them a week to call me back about the price gouging after my sink wasn't installed correctly; …”
“DO NOT RECOMMEND Anchor Plumbing Services. I hired them to install two new toilets for me about a year and a half ago, a water heater, a garbage disposal, AND a house shutoff. Paid a mint but they got good reviews. Well, the hall bath toilet started rocking. It turns out they installed it "as is" back onto the flange knowing it wasn't bolted into the floor. So, rather than informing me so I could have them install …”
Positive
“I cannot say enough good things about this company. I originally called them after another company tried to completely price gouge me for replacing a water line. I was already dealing with a lot in my personal life, and the added financial stress was overwhelming. When I explained my situation, they didn’t just treat me like another job they actually listened. They stepped up in a big way. Not only did they work …”
“I was very pleased and satisfied with the timeliness and professionalism of the many jobs that Anchor plumbing took care of. Dakota, a very knowledgeable and extremely thorough young man, very willing to help you resolve any and every plumbing issue at hand from repairing a cracked connection to the waterline of the fridge to replacing a faulty installed water heater and and a few other small jobs. I was impressed …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ but BBB C+ (not accredited) — a meaningful contradiction for a company with 1,751 reviews. Indicates unresolved formal complaints not captured in Google ratings.
Should you hire Anchor Plumbing Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Anchor Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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