Simple Service Plumbing, Heating & Air
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.9★ across 363 reviews but two recent 1-star reviews allege the company went out of business mid-job in 2025, leaving a customer's packed-out home unattended. 87% positive in analyzed reviews, but operational status is a serious concern.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day emergency dispatch confirmed: tech arrived within hours for a burst pipe at 11pm during a holiday freeze, offering 3 repair options with extended warranties.
1 cited review
“The team was great came out to my house at 11pm to repair a burst pipe due to the holiday freeze. Tristan and his team were quick and gave me about 3 options to repair including extended warranties for the repair.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater team worked past midnight to complete installation within customer's work schedule; themeCounts.fast_response=14 across 100 analyzed reviews.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Recent 1-star review (2025-10-15) alleges Simple Service Plumbing went out of business mid-job: customer's two bedrooms, dining room, kitchen, and bath were packed out by a restoration crew — then abandoned with belongings unaccounted for.
“I used this company due to a faulty water heater. Tristian and his crew came out and he assured me that they would handle the entire process... My house is empty. This happened June 9th. Come to find out, Simple Service Plumbing went outta business, I have no clue where my furniture, belongings, are.”
Red flag
Water heater motherboard installation canceled multiple times over a month by tech Tristian Garza; company stopped returning calls; another tech called next day to say they 'no longer do plumbing.'
“He canceled on me several times. We had an appointment set up for last week and he did not show. The woman who was scheduling the appointments was no longer returning my calls or texts.”
Pricing complaints in 2 of 100 reviews (themeCounts.expensive=2): one reviewer quoted $850 for a simple PVC joint repair in a crawl space — fixed themselves for $5 in parts in 10 minutes.
Cited in 1 of the 100 reviews we analyzed.
Slow follow-through documented: tech canceled multiple appointments over a month, then stopped responding; scheduling coordinator also became unreachable.
“He canceled on me several times. We had an appointment set up for last week and he did not show. The woman who was scheduling the appointments was no longer returning my calls or texts.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called Tristian Garza to come place a mother board on my water heater. He was a kind gentleman. He had some difficulty installing the mother board and said he would come back next week to try again when he could contact customer support… that was about a month ago. He canceled on me several times. We had an appointment set up for last week and he did not show. The woman who was scheduling the appointments was no …”
“The technician who came out, A.J., was awesome and transparent. He even installed a replacement shower towel bar for me and wouldn't accept a gratuity for it. Here's what the company did, though. They quoted me $89 when I asked for an estimate on replacing a bathroom faucet and securing a kitchen faucet. When A.J. took stock of the situation, he quoted me well over $600 based on their pricing structure. He was …”
Positive
“AJ, Jeremy,and T2 really did an excellent job. They were very knowledgeable of their work. They were also very professional and personable. We were very glad that we called them for their service.”
“Jerel, AJ, and Adrian were amazing, friendly, and knowledgeable. They were quick and responsive to install our smart water shut-off, whole house water filter, and softener. The completed job was very professional and functional. Highly recommend Simple Service Plumbing and this team for any of your needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Should you hire Simple Service Plumbing, Heating & Air?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Simple Service Plumbing, Heating & Air?
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Find plumbers near you
Simple Service Plumbing, Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: San Antonio · Helotes · Bulverde