Roto-Rooter Plumbing & Water Cleanup
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
Roto-Rooter SA holds 4.8 stars on 999 reviews with low consistency (0.30) — 23% one-star reviews signal meaningful quality variance. Daniel G cited by name across multiple reviews for early arrivals and sewer persistence; no-show pattern and pricing complaints are documented weaknesses.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Daniel G cited by name by multiple independent reviewers for early arrival, professionalism, and earning repeat commercial business
1 cited review
“We phoned RR after discovering a water leak at one of our childcare centers. Mr. Daniel G arrived about 30 minutes early, quickly assessed the issue and provided the solution. Daniel G's professionalism and knowledge has earned my business.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sewer clearance backed by 30 years experience and 6-month warranty — Daniel G persisted 3+ hours to break through blockage
1 cited review
“Daniel Gutierrez did an outstanding job in unclogging our sewer line. He kept at it and did not give up and finally broke through the blockage (over 3 hours). Of course having 30 years experience as a plumber ( with Roto Rooter ) helps! And we also got a 6 month warranty.”
Toilet flood managed while homeowner was out of town: team packed valuables, coordinated with insurance, restored home
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two consecutive no-shows on same appointment with no proactive communication — Yelp reviewer lost full day waiting
“RUDENESS from whoever the receptionist was. No show day of scheduled appointment then re scheduled and No show AGAIN!! Waste of my day and time!! Horrible work ethic.”
Red flag
2011 PVC repair later admitted by a second tech to be a 'temporary fix not meant to last more than a year' — original tech never disclosed this
Cited in 1 of the 100 reviews we analyzed.
No-show pattern on record: two consecutive missed appointments on same customer, rude receptionist — Yelp reviewer
“RUDENESS from whoever the receptionist was. No show day of scheduled appointment then re scheduled and No show AGAIN!! Waste of my day and time!! Horrible work ethic.”
Pricing flagged in 7 of 100 analyzed reviews — consistently called expensive across different customers and job types
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Really perplexing how they have such a good rating. I had a leak at 3am, scheduled the plumber to arrive promptly at 8. When I asked about pricing, the person on the line said they have no information on pricing— suspicious. They assured me that the $75 site visit fee to assess the plumbing will be deducted from the price. I was expecting maybe $150 to replace a water intake pipe to the dishwasher. The repairman …”
“I've truly been waiting to do a review on my service. I recently contacted Roto-Rooter about a water hammer and dishwasher drainage issue I was having in a home I recently bought. My plumbing technician, Joe, was really nice and informative. (The star is for Joe's customer service (great!!). He immediately went to check the PRV at my main intake for the home. It was partially buried, so he did some digging and …”
“They charge $1336.00 per a simple plastic splice ¾ pipe repair for a 30 minutes work, and their $69 service call is just a hook to trap you. Called Roto-Rooters because a small leak on an outside faucet. They quoted me a service call fee of $69 over the phone. The next Tuesday morning tech show up to the house. He could not look at the work needed unless I signed a contract for at least 1 hour minimum for $336.00. I …”
Positive
“AWESOME COMPANY AND SERVICE! Intake call was a little iffy, so it did sort of threw me off but she got us a immediate response and appointment. Both Johnny and Jacob came out completed the evaluation and quote. They also knew I had another company scheduled to give us a quote as well due to my parent's previous horrible experience. Re: Price, we thought pricey but we don't have anything to compare it to. After …”
“We had a clogged kitchen pipe. I called Roto Rooter Monday morning. They were able to get us an appointment that morning. Daniel came over to assess the problem. Daniel was very professional and knowledgeable. Daniel was able to get job the same day for a reasonable price! Thank you Daniel and Ty.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8 stars vs Yelp showing multiple 1-star complaints for no-shows, undisclosed temporary repairs, and pricing — gap worth checking before scheduling.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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