PlumbSmart
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.9 stars, 1,067 reviews; 95% 5-star, 97% positive sentiment — after-hours underground pipe repair in under 90 minutes, honest assessment that saved one customer from a $45,000 unnecessary repair quote from a competitor.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Diagnosed leak after hours on a Friday and repaired in ~90 minutes with all parts on hand — water restored same evening
1 cited review
“Joey came out within an hour of being called. (After hours on a Friday, no less.) He found the issue quickly, replaced the previously done work efficiently, and also fixed another problem we couldn't identify. He had our water back on in about an hour and a half.”
Technician refused payment for first drain cleaning visit; returned and found nail-through-pipe the real culprit without upselling
1 cited review
“The technician noted the drain line from our washer was clogged, cleaned it out and would not accept payment. He came back and was so thorough — eventually finding that a drywall nail had been rubbing against a pipe and worn the smallest of holes! So professional, reasonable, and determined to find the real problem not upsell.”
Saved customer from $45,000 competitor quote — honest inspection found no plumbing problems
1 cited review
“They were very honest and told me I did not have any plumbing problems. The reason this was such a relief — the day before, another company said I had 3 breaks in my line and quoted a $45,000 repair job. Please let PlumbSmart be your first call.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
2 reviews flag surprise fees concern; though 7 reviews explicitly note no hidden charges, 2 past customers raised the topic
“Crew was on time, starting working immediately. Explained everything clearly, and simply. Completed in timely manner. No hidden fees. Charged as quoted.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called PlumbSmart simply asking for a labor-only quote on a water heater and water softener I already purchased. Within the first minute, the receptionist had a terrible attitude. She immediately demanded my name and number, and when I politely said I just wanted pricing information first, she raised her voice and started lecturing me. I told her I wasn’t interested due to the poor customer service and hung up. I …”
“Paid just to have two parts installed. Ran $400,but instead of installing the two parts my shower set came with, they installed cheaper parts that did NOT match my shower set. I wish I never opened up my door to them!”
Positive
“Paul was great. I called first thing in the morning with a rather bad clog that had me extremely frustrated the night before. The scheduling team got everything set up, and Paul showed up right on time. He listened to me explain what was going, then got right to work. Took a bit of work, but got everything busted out and then ran a camera after to confirm things were clear and verify the condition of the pipes. Very …”
“This company is very impressive, trustworthy and professional. I not only had a plumber come out to evaluate my issue, but a service manager as well. They were very honest and told me I did not have any plumbing problems. The reason this was such a relief, the day before, another company said I had 3 breaks in my line and quoted a $45,000 repair job. Please, please, please let PlumbSmart be your first call for any …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire PlumbSmart?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own PlumbSmart?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: San Antonio · Helotes · Bulverde