bluefrog Plumbing and Drain of San Antonio
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.7★ on 867 Google reviews; professional=56 and fast_response=18 are the dominant themes in 100 analyzed, but expensive=5 and a pattern of dishonesty/overbilling complaints on Yelp demand scrutiny.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day scheduling confirmed in 6 reviews; technicians arrive on time and diagnose correctly per multiple 5-star accounts
1 cited review
“I had a leak that was wasting 16 gallons of water per hour. I called blue frog April 1, 2025 and they got me on the schedule the same day. The guy who came out was on time, very knowledgeable and professional.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater installs (12 mentions) handled quickly with clear upfront explanation; one reviewer booked, inspected, and installed on schedule with zero complaints
1 cited review
“Alton Campbell from Bluefrog Plumbing + Drain of West Houston was fantastic! He arrived on time, quickly diagnosed the issue with our tankless hot water heater, performed a thorough flush, and had everything running perfectly again before he left. He took the time to explain what was wrong, what needed to be done, and how to maintain it going forward to avoid future problems.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technicians cited for thoroughness: explaining issues in detail, cleaning up after work, and walking customers through root cause
1 cited review
“Alton Campbell from Bluefrog Plumbing + Drain of West Houston was fantastic! He arrived on time, quickly diagnosed the issue with our tankless hot water heater, performed a thorough flush, and had everything running perfectly again before he left. He took the time to explain what was wrong, what needed to be done, and how to maintain it going forward to avoid future problems.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp complaint alleges company lied about offering a cost breakdown, then charged $3,500 flat with no itemization — a pattern of flat-fee opacity noted by multiple reviewers
“We had a HORRIBLE experience with Bluefrog Plumbing... they are DISHONEST, DECEIVERS, they LIED to us, OVER CHARGED us....be very careful because all the other plumbing companies I called said that they don't give you a price breakdown, they just give you a flat fee, so you don't know what they are charging you for...”
Cited in 2 of the 100 reviews we analyzed.
expensive=5 in themeCounts; one Yelp reviewer paid $3,500 with no itemized breakdown despite being promised one; another paid over $1,000 for ~1 hour of cartridge work
“We had a HORRIBLE experience with Bluefrog Plumbing... they are DISHONEST, DECEIVERS, they LIED to us, OVER CHARGED us....be very careful because all the other plumbing companies I called said that they don't give you a price breakdown, they just give you a flat fee, so you don't know what they are charging you for...”
Cited in 2 of the 100 reviews we analyzed.
Weekend emergency dispatch failed in at least 1 documented case: AI receptionist did not relay the call to a technician, customer waited 2 extra days
“Emergency services were requested on the weekend. A time was arranged but no one arrived or called. I presume that the artificial receptionist and phone service failed to inform the technician. We waited anther two days for an appointment.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am extremely disappointed with BlueFrog. I had a great experience with them one time, then trusted them with my VIP clients. They took advantage of my clients, charging them over $1,000 for work that took about an hour and telling me that it was because it comes with 1 year warranty. On sink handle cartridges!? Why in the world would the warranty be over $350 per sink when they are just screwing screws off and …”
“The receptionist refused to give a ballpark estimate for a routine procedure over the phone. She used the excuse that they don't charge by the hour and do a flat rate instead, but -- here's the catch -- the plumber gives you the cost once they arrive on site. Don't like the fee? Then there's a $76.50 trip charge for the privilege of giving it to you. Not transparent, and it's an invitation to an unpleasant surprise …”
“The plumbing project that I had for Blue Frog is relatively small and simple. I'm not going to reiterate it all here. I do have about 30 years of experience in the architectural industry with 20 of that being residential. So I do have a clue. Blue Frog's estimate was so far out of line and so over priced that I could almost buy a new pickup if I had that much money to spend. And I seriously need one. First of all …”
Positive
“The technician. Paul was very courteous and patient with me. He was able to explain everything in detail, I was very glad And happy with Him. I will continue to ask for him when I have Need for a Plumber.”
“Anthony showed up on time and did a very professional job. He also cleaned up after completing his work. I am very satisfied with Blue Frog.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Google 4.7★ vs Yelp: multiple 1-star complaints about overbilling and dishonesty — Yelp reviewers cite broken promises on pricing transparency that do not appear in the Google review set.
Should you hire bluefrog Plumbing and Drain of San Antonio?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own bluefrog Plumbing and Drain of San Antonio?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in San Antonio, TX
Roto-Rooter Plumbing & Water CleanupCAUTIONRanked #9 of 15 in San Antonio · Roto-Rooter SA holds 4.8 stars on 999 reviews with low consistency (0.30) — 23% one-star r…A & M PlumbingCAUTIONRanked #11 of 15 in San Antonio · 4.8★ across 676 reviews, BBB A+ accredited; 13 of 100 analyzed are 1★ — most complaints cl…See all 15 plumbers we've reviewed in San Antonio, TX →
Nearby: Helotes · San Antonio · Bulverde