Crown Plumbing & Water Damage Restoration
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.9 stars on 208 Google reviews; 95 of 100 analyzed are 5-star — water mitigation and restoration specialist with technician Juan cited by name in 6+ reviews; 1 unresolved drywall damage complaint.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Technician Juan praised across 5+ reviews for thorough daily moisture checks, professional demeanor, and night/weekend site visits during active mitigation
2 cited reviews
“Juan showed up within same day as water heater began to leak. Quick response and throughly checked daily for proper water mitigation and drying conditions. Very personable and knowledgeable in dryout and handling of water damage.”
“The technician was able to quickly assess that the issue was not mold, but took his time testing it and even offered to send a sample off for lab testing if we wanted further reassurance.”
Cited in 4 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Nights and weekends check-in visits during active drying confirmed — accommodated work schedules while repairs were ongoing
1 cited review
“Crown Restoration did a wonderful job and also showed up nights and weekends to check on levels in my house. They also helped out with my heavy work schedule and I was able to go to work while they were still doing repairs at my house.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Tape damage to drywall surface not repaired post-job — customer signed off before noticing and company refused to fix the rough, uneven section (1 review)
“Crown was very responsive and not pushy. Their plan to demo our bathroom made sense and was done well. Unfortunately the tape used to create a seal took off more than just paint like they said it would… they are refusing to fix it.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I expect a job done in a timely manner. If your employee (Tory) is going on vacation after doing my estimation then I expect to get my estimation before he leaves for an entire week. Otherwise it would have been more appropriate to send someone else to do my estimation and get back to me so that you don't leave your customers hanging. At the very latest, I should have been informed how long this estimation would …”
“Our initial salesman was amazing! The insurance process with this company was a nightmare. This company assures you along the way no payment is accepted until insurance check is received. This is a lie. As soon as the work is complete they expect payment and will add on late fees until you receive the funds. They force you to pay prior to receiving funds and then take a 4% extra charge for payment. Don't waste your …”
Positive
“Juan was very professional and knowledgeable, he did everything during the night and got completed very fast”
“Crown Restoration has been great when we've had water leaks and damage. They are so friendly and professional. We've had them out several times and they always do a great job. I've worked with Dristen and Juan and they were a pleasure to work with. Wonderful company!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2025.
Should you hire Crown Plumbing & Water Damage Restoration?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Crown Plumbing & Water Damage Restoration?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Crown Plumbing & Water Damage Restorationisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: San Antonio · Helotes · Bulverde