Tietze Plumbing, Heating and Air
Plumber · San Antonio, TX · Open 24 hours per Google listing
Our verdict
4.8★ on 1,159 Google reviews; professional=62 and workmanship=25 lead 100 analyzed; water-heater (21 mentions) and same-day (10 mentions) are the standout services, with weekend/emergency availability confirmed in 6 cases.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in San Antonio, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater replacements (21 mentions) handled same-day or next-day including Saturday/Sunday, technician explains options before starting
1 cited review
“Dylan did a great job installing a replacement hot water heater. He thoroughly answered all of my questions before and during the process and ensured the warranty on the old unit was honored. He walked me through the completed installation and made sure I understood the new controls and settings.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technicians proactively check adjacent issues (water pressure, warranty status) beyond the stated job scope in multiple reviews
Cited in 2 of the 100 reviews we analyzed.
Fair pricing confirmed in 6 themeCounts; upfront cost disclosure before work starts cited by multiple reviewers
1 cited review
“Josh thoroughly explained the work to me before he got started and let me know the cost up front. Very fair price, and the work was performed expertly and efficiently. Josh was polite, well-mannered and appropriately attired. Tietze sent a photo of the service provider prior to his arrival, which was also much appreciated.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
expensive=4 in themeCounts; one Yelp reviewer found the second technician disengaged compared to the first, and pricing inconsistency across visits was a concern
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Well. First experience was really good. A nice gentleman came out to check my water softener. It was about 15 years old and I was tired of the expensive repairs. It was from a huge national chain. He made me a reasonable quote and replaced it that afternoon. Did a great job. We talked about a whole house filter and a New RO system. He gave me some idea of the price and told me when I was ready to call and they'd …”
“Beware- $680 for one hour worth of work and a handful of fittings you can buy at any big box store.”
“"Wolves in sheep's clothing" Beware! I feel so sad and stupid for trusting that this company is reputable and has excellent reviews. I was given an arrival window for consultation between 1pm and 4pm. The Technician did called a bit after 5pm to explain that he was held up and running about 2 hour behind. I truly appreciated the call since I felt that he was demonstrating accountability. Around 6:40 pm the tech …”
Positive
“Our technician Eric Guerrero from Tietze Plumbing, Heating and Air was amazing! He was friendly and resolved our plumbing issue very quickly. He then went an extra step and checked the water pressure and discovered it was high and adjusted it. He was very thorough and professional!! Thank you!”
“Couldn't be happier with the service Tietze Plumbing, 5 stars isn't enough to express my gratitude for their service and professionalism. I called them on a Saturday to make an appointment because, my water heater was leaking and had completely turned off. On Sunday, Cody showed up, took pictures and explained what was wrong with my water heater. After discussing what needed to be done and agreeing to replacing the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Tietze Plumbing, Heating and Air?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Tietze Plumbing, Heating and Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Helotes · San Antonio