The 15 24/7 plumbers serving Knoxville

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,366 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown KnoxvilleHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,366 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Knoxville →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Tennessee Standard Plumbing and Drain

Top pick24/7 per Google listing

5.0 (645 Google reviews)3.5 on Yelp (19) 13.3 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0★ across 645 reviews; workmanship=28 and communication=8 in 100 analyzed reviews. Tankless water heater installs completed in a single day; techs text arrival times and explain options without pressure.

Rating mix — of the 15 reviews we analyzed645 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

workmanship=28 in 100 analyzed reviews; tankless heater + whole-house sediment filter installed in one day, left spotless with full system walkthrough. (cited in 2 of 100 reviews)
communication=8 in 100 reviews; techs send arrival texts and phone calls, explain all options without upselling. (cited in 2 of 100 reviews)
Same-day emergency response confirmed in 7 reviews; gas water heater failure on a Friday resolved same day. (cited in 2 of 100 reviews)

What reviewers complain about

Pricing acknowledged as higher than competitors per 3+ reviews; one repeat customer notes they cost more but still use them. (1 of 100 reviews)

What reviewers praise

“Logan installed a new water spigot in my homes garage (since there was never one put in originally inside or out). Logan did a great job and was very personable, clean and responsive time wise. Will request him and use Tennessee Standard again for sure.”

Todd Walker · ★★★★★ · Google · Feb 2026

The most critical take we found

“Didn't even try to look at the issue we had with the bathtub, wanted to tear out the kitchen wall. Did not look at the stems for the hot and cold water, did not try to figure out if we had a clogged pipe. Just said it would cost us $1225 to tear the wall out …”

Jama C. · ★ · Yelp · Oct 2023

We read 100 of 645 reviews · newest from Feb 2026

(865) 263-1352

Full report →Website ↗

Hard Knox Plumbing

Top pick24/7 per Google listing

5.0 (350 Google reviews) 4.8 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Hard Knox Plumbing holds 5★ across 350 Google reviews with BBB A+ accreditation; 87 of 88 analyzed reviews are 5★ — fast_response cited 18 times, same-day Saturday emergency response confirmed, and tankless water heater installs praised for detail.

Rating mix — of the 15 reviews we analyzed350 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

After-hours Saturday emergency: answered immediately when multiple competitors didn't, on-site within 30 minutes — confirmed in 1 of 88 reviews (cited in 1 of 88 reviews)
themeCounts.fast_response=18 across 88 reviews; Danny arrived within 1 hour for Saturday disposal leak, on-time for weekday water heater appointment (cited in 2 of 88 reviews)
Tankless water heater + carbon filter install praised for 'high level of attention to detail and pride in workmanship'; kitchen remodel gas line extension completed with problem-solving on older home (cited in 2 of 88 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Had an issue on Saturday with kitchen disposal leaking. Called Hard Knox and within an hour Danny was here to repair. Fairly priced considering was Saturday and he was very professional and did job quickly. Appreciate the help here.”

Edward · ★★★★★ · Google · Mar 2026

The most critical take we found

“The plumber came 4 times and did not fix the problem! We want our money bac!!”

Janice Moore · ★ · Google · Dec 2025

We read 88 of 350 reviews · newest from Mar 2026 · BBB A+ accredited

(865) 765-8946

Full report →Website ↗

SMK Plumbing & Electric

Top pick24/7 per Google listing

5.0 (214 Google reviews)5.0 on Yelp (6) 6.6 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0★ across 214 reviews with 100% positive sentiment across 100 analyzed; communication=10, fast_response=17, workmanship=24 in themeCounts — Sunday morning septic call answered and completed without waiting until Monday.

Rating mix — of the 15 reviews we analyzed214 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

weekend_or_emergency=4 in themeCounts; confirmed Sunday morning septic visit and late-evening water line work with additional crew called in (cited in 2 of 100 reviews)
communication=10 across 100 reviews — techs send photo updates, call with timing, and explain issues step by step (cited in 3 of 100 reviews)
workmanship=24 in themeCounts; water heater install, toilet repairs, burst pipe — no rework complaints in 100 reviews analyzed (cited in 3 of 100 reviews)

What reviewers complain about

slow_response=2 in themeCounts from 100 reviews — a small but non-zero pattern in an otherwise flawless review set (1 of 100 reviews)

What reviewers praise

“SMK Plumbing is top notch in Knoxville! When you are looking for somebody to quickly diagnose and repair plumbing and electric needs, you won’t be disappointed! We own several properties in the area and are delighted when SMK are on our problems, everything …”

Joseph S · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 100 of 214 reviews · newest from Feb 2026

(865) 415-2900

Full report →Website ↗

WHiZPRO PLUMBER

Top pick24/7 per Google listing

5.0 (168 Google reviews) 9.8 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0★ across 168 reviews; all 5 analyzed are 5-star. Dylan and Anthony named across multiple reviews for on-time arrival, clean work, and first-time fixes. No negative signals in analyzed set.

Rating mix — of the 5 reviews we analyzed168 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 168 reviews so far. Treat this as a first read.

What reviewers keep saying

themeCounts.fast_response=2: Dylan arrived on time for faucet repair; Anthony/Jonny met VA loan inspection deadlines under time pressure (cited in 2 of 5 reviews)
themeCounts.workmanship=2: shower head replacement and toilet repair both cited as done right the first time with no mess (cited in 2 of 5 reviews)
Water supply line replacement from meter to home completed with main line repair; customers cite honesty and knowledge on both small and large jobs (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“My wife and I are very pleased with the work that Whiz-Pro had done for us , replacing our main water supply line from Meter to Home... they were knowledgeable, honest and very professional… I will recommend them to others with small or Large jobs. Thank You …”

Edward Huerta · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 168 reviews · newest from Feb 2026

(865) 419-7383

Full report →Website ↗

Righty Tighty Plumbing

Top pick24/7 per Google listing

5.0 (156 Google reviews)5.0 on Yelp (1) 17.6 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Righty Tighty Plumbing holds a near-perfect 5★ across 97 analyzed reviews with 99% positive sentiment, reviewConsistency 0.977, and fast_response cited 15x — zero 1★ reviews in the analyzed set.

Rating mix — of the 15 reviews we analyzed156 total on Google

5★14

4★0

3★0

2★1

1★0

What reviewers keep saying

fast_response cited 15 times; multiple reviewers report arrival within 1–2 hours of calling, including a Sunday call answered and dispatched same day. (cited in 3 of 97 reviews)
Toilet seal misdiagnosed by 5 previous plumbers/handymen over 2 years — Aaron diagnosed and fixed on first visit, demonstrating diagnostic depth rare at competitors. (cited in 1 of 97 reviews)
fair_pricing cited 3x alongside cheap-plumber signals 11x; one commercial property manager (37 rentals) calls pricing 'very reasonable' with seamless billing. (cited in 3 of 97 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Very professional, worked with my schedule & got my problem taken care of quickly. Definitely recommend them. I did pay more than I had planned so soon after the holidays, but definitely reasonable. 🌟 🌟 🌟 🌟 🌟”

Sonia S · ★★★★★ · Google · Mar 2026

The most critical take we found

“Prompt response, professional service and my replacement hose bib works well. Why 2 stars? The repair took less than an hour but I was charged over $600! I never received an itemized receipt or explanation to justify the cost, so I can only assume they …”

Alex Stiles · ★★ · Google · Sep 2025

We read 97 of 156 reviews · newest from Mar 2026

(865) 269-8224

Full report →Website ↗

Mr. Rooter Plumbing of Knoxville

Top pick24/7 per Google listing

4.9 (125 Google reviews)4.4 on Yelp (5) 12.0 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 125 reviews; reviewConsistency=0.827 and fast_response=19 in 77 analyzed reviews. Weekend emergency mainline break repaired same day; sewer replacement finished a day ahead of schedule.

Rating mix — of the 15 reviews we analyzed125 total on Google

5★12

4★1

3★0

2★0

1★2

What reviewers keep saying

fast_response cited in 19 of 77 analyzed reviews; weekend emergency mainline break repaired same day, Saturday urgent situations handled on time. (cited in 2 of 77 reviews)
Sewer pipe replacement finished in 1 day instead of 2 estimated; crew handled a very large complicated job with consistent 5-star results. (cited in 2 of 77 reviews)

What reviewers complain about

slow_response appears in 2 of 77 analyzed reviews — non-emergency scheduling can lag. (1 of 77 reviews)

What reviewers praise

“I had an emergency sewage line issue at my complex, and the tech was great about it. Very quick response time, was understanding friendly, and easy to work with. His communication was on point, and was quite knowledgeable about the situation. Would …”

Alex Galvin · ★★★★★ · Google · Dec 2025

The most critical take we found

“I paid three thousand and problem is still not fixed sink still fills up with water water shoots up outside when I called they wanted to charge me more for something they didn’t fix a waste of money terrible service do not use them a waste of money!”

Andria White · ★ · Google · Aug 2023

We read 77 of 125 reviews · newest from Dec 2025

(865) 730-0067

Full report →Website ↗

Sunrise Plumbing and Remodel llc

Top pick24/7 per Google listing

5.0 (100 Google reviews)5.0 on Yelp (1) 5.5 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0 across 100 reviews with zero negatives; fast_response in 22 of 100 and no-extra-charge emergency dispatch on New Year's Day within 30 minutes — BBB A+ accredited.

Rating mix — of the 15 reviews we analyzed100 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Emergency response within 30 minutes on New Year's Day at no extra charge — confirmed in at least 1 review; weekend response also confirmed (cited in 2 of 100 reviews)
fast_response theme in 22 of 100 reviews; on-time arrival plus pre-visit reminders cited across multiple accounts (cited in 3 of 100 reviews)
Transparent written estimates before work starts — reviewer independently verified price was fair after research (cited in 2 of 100 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“We had a spigot break during the cold weather, and it ended up leaking inside our house. It was incredibly stressful, but this plumbing company responded quickly and handled everything professionally from start to finish. They diagnosed the problem right …”

Jessi Fenno · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 100 of 100 reviews · newest from Feb 2026 · BBB A+ accredited

(865) 724-5278

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Hiller Plumbing, Heating, Cooling & Electrical

Caveats apply24/7 per Google listing

4.9 (5,345 Google reviews)4.0 on Yelp (100) 5.2 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars across 5,345 reviews with 79% five-star ratings; themeCounts.professional=52 and workmanship=14 dominate, but surprise_fees flagged 3 times and 35-50% pricing premium noted in 2 reviews.

Rating mix — of the 15 reviews we analyzed5,345 total on Google

5★4

4★1

3★0

2★6

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Started commercial job without city permits, resulting in stop-work order and nearly 2-month business opening delay. (1 of 100 reviews)
Surprise fees flagged in 3 reviews — charged $70 service call on arrival then quoted high; reset-only repair required a second call at additional cost. (2 of 100 reviews)
Pricing 35-50% above competitors by one reviewer's account; service call fee required before any quote provided. (2 of 100 reviews)

To be fair

Fast response in 11 of 100 reviews; Saturday evening AC call resulted in fix by 8 PM, same day confirmed repeatedly. (cited in 3 of 100 reviews)
Repiping work handled confidently — crew impressed on a total repipe job where Hiller was not the cheapest but competitive. (cited in 1 of 100 reviews)
Workmanship cited in 14 of 100 reviews; revisit resolved lingering repair on second visit with full resolution. (cited in 2 of 100 reviews)

What reviewers praise

“Ron did an excellent job servicing our hot water heater and replacing our garbage disposal. He was very thorough in presenting options for us to consider and the pro's and con's of each and was able to answer all our questions. I really appreciated that. A …”

Bob Ferrand · ★★★★★ · Google · Mar 2026

The most critical take we found

“Got a hold of Keith. No plumber has ever called back and no electrician as ever called back. My son has tried several times to contact and nothing.”

Christine B. · ★★ · Yelp · Dec 2019

We read 100 of 5,345 reviews · newest from Mar 2026 · BBB A+ accredited

(865) 545-0947

Full report →Website ↗

Tennessee Standard Plumbing

Caveats apply24/7 per Google listing

5.0 (2,375 Google reviews)3.5 on Yelp (19) 5.9 mi from downtown Knoxville

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.5★ average across 100 analyzed reviews (90 five-star), with workmanship praised in 31 reviews and fast response in 10 — but 6 one-star reviews and 3 pricing complaints signal occasional misfires.

Rating mix — of the 15 reviews we analyzed2,375 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Upsell pressure reported: tech quoted $900 hydro-jet for a clogged drain without scoping it first, then pitched a new water heater — issue resolved by a competitor for under $100 same day (1 of 100 reviews)
Surprise-fees theme tagged in 1 review (themeCounts.surprise_fees=1); 1-star reviewers cite misleading '$93 or free' promotional deal used as a foot-in-the-door tactic (1 of 100 reviews)
Pricing complaints in 3 reviews: one reviewer called them 'overpriced,' another paid nearly $900 for a hydro-jet quote before getting the same drain fixed elsewhere for under $100 (2 of 100 reviews)

To be fair

Workmanship cited positively in 31 of 100 reviews; remodel contractor called their plumbing 'high praise' in one 5-star account (cited in 3 of 100 reviews)
Fast-response theme appears in 10 reviews; same-day service mentioned in 6 slugged reviews including gas water heater emergency resolved same day (cited in 2 of 100 reviews)
BBB A+ accredited with no complaint data on file; professional theme appears in 58 of 100 analyzed reviews (cited in 2 of 100 reviews)

What reviewers praise

“Tennessee Standard is absolutely 5⭐️. Patrick was amazing! Very professional very and knowledgeable , Patrick listened to our description of the problem we were having said he, he was pretty sure he knew what the problem was, but they would do several checks …”

Wanda · ★★★★★ · Google · Mar 2026

The most critical take we found

“Didn't even try to look at the issue we had with the bathtub, wanted to tear out the kitchen wall. Did not look at the stems for the hot and cold water, did not try to figure out if we had a clogged pipe. Just said it would cost us $1225 to tear the wall out …”

Jama C. · ★ · Yelp · Oct 2023

We read 100 of 2,375 reviews · newest from Mar 2026 · BBB A+ accredited

(865) 333-4321

Full report →Website ↗

My Professional Plumber

Caveats apply24/7 per Google listing

4.8 (824 Google reviews)3.5 on Yelp (27) 7.3 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 824 reviews; 87% positive but 3 Yelp 1-star reviews cite surprise fees and a no-show. themeCounts.professional=63, fast_response=12; pricing complaints in 3+ of 22 cost-tagged reviews.

Rating mix — of the 15 reviews we analyzed824 total on Google

5★6

4★0

3★0

2★2

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

No-show on a confirmed appointment: customer drove 20 miles, waited past the 4–6 PM window, tech never arrived (Yelp, March 2022). (1 of 100 reviews)
Tech performed full flush-valve replacement instead of minimal gasket fix, billing ~$400+ above what was needed per Yelp reviewer. (1 of 100 reviews)
Scheduling mix-ups reported on Yelp: wrong address, wrong customer name, confused appointment windows. (2 of 100 reviews)

To be fair

Same-day dispatch confirmed in 8 service-tagged reviews; one Yelp reviewer got a tech within 2 hours on a Saturday for $69. (cited in 2 of 100 reviews)
workmanship=15 in 100 analyzed reviews; multi-step installs (Halo filter, heat pump) consistently earn 5 stars. (cited in 2 of 100 reviews)

What reviewers praise

“I couldn’t be happier with the service. Jesse was out last week to fix our flow sensor and then came back today because we got sediment build up which affected our water flow pressure. All was done and fixed professionally and quickly. Thank you!!”

Wendy H · ★★★★★ · Google · Mar 2026

The most critical take we found

“I agree with all the comments about excellent customer service, courteous tech, and job done well. My big beef is the PRICE! I had a leaky kitchen faucet 2 days before Thanksgiving. The tech arrived on time, I even got a text with his name and picture. He …”

Ric H. · ★★ · Yelp · Dec 2019

We read 100 of 824 reviews · newest from Mar 2026

(865) 505-8309

Full report →Website ↗

Valley Plumbing, Inc.

Caveats apply24/7 per Google listing

4.8 (584 Google reviews)1.0 on Yelp (2) 15.6 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Valley Plumbing (4.8★, 584 reviews) earns 92% positive sentiment across 100 analyzed — fast_response cited 11x, workmanship 17x — but 4 expensive complaints and 2 dishonesty allegations (1★ Yelp) warrant scrutiny.

Rating mix — of the 15 reviews we analyzed584 total on Google

5★11

4★0

3★0

2★0

1★4

Why we're cautious

1★ Yelp review alleges plumber replaced a 2-month-old garbage disposal and charged $792 for what owner expected to be a $200–300 fix; described as 'dishonest and expensive.' (1 of 100 reviews)
1★ Google review: customer felt 'scammed' — two plumbers quoted $579 to fix a handle a family member resolved in 15 minutes; membership fee not refunded. (1 of 100 reviews)
Two 1★ reviews allege dishonest upselling: a 2-month-old disposal replaced without need ($792 charged) and a $579 quote for a repair a family member fixed in 15 minutes. (2 of 100 reviews)

To be fair

Same-day and next-morning dispatch confirmed in 7 of 100 reviews; fast_response theme appears 11 times across analyzed set. (cited in 3 of 100 reviews)
Workmanship cited 17 times; multi-trade jobs (full repipe + tankless water heater + tub + faucets) handled by single crew without callbacks. (cited in 2 of 100 reviews)
Upfront pricing with no bill surprises cited in multiple 5★ reviews; 5 fair_pricing signals vs 4 expensive complaints — majority experience is transparent. (cited in 3 of 100 reviews)

What reviewers praise

“Valley Plumbing replaced my sump pump that had failed and flooded my basement. They helped me extract 5 inches of water very quickly as I was on my way out of town. I am so thankful for their help and timely repairs! Would recommend!”

Mia Collins · ★★★★★ · Google · Mar 2026

The most critical take we found

“We reached out to Valley Plumbing to fix a leak under a kitchen sink in a residential unit. The plumber told my office that the garbage disposal was rusted out and needed to be replaced. The person who took the call is a trusting type of person and accepted …”

Daniel H. · ★ · Yelp · Nov 2024

We read 100 of 584 reviews · newest from Mar 2026

(865) 264-3203

Full report →Website ↗

Roto-Rooter Plumbing & Drain Services

Caveats apply24/7 per Google listing

4.5 (190 Google reviews)2.1 on Yelp (8) 7.6 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

89 of 99 analyzed reviews are 5-star with fast_response cited 16 times, but 8 negative reviews flag slow arrivals, tool-loss incidents, and a $364 charge for 15 minutes of work.

Rating mix — of the 15 reviews we analyzed190 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Tool stuck in toilet led to a full weekend without water and sewage flooding; crew did not return for 2 days despite emergency conditions. (1 of 99 reviews)
Technician arrived visibly impaired on one call; slow_response theme appears twice across 99 reviews. (1 of 99 reviews)
Pricing is inconsistent: one reviewer paid $364 for a 15-minute unclog; fair_pricing theme appears only 2 times vs expensive=1 and surprise_fees=1. (2 of 99 reviews)

To be fair

Same-day dispatch without emergency surcharge cited in at least 3 reviews; themeCounts.fast_response=16 across 99 analyzed reviews. (cited in 3 of 99 reviews)
Technicians (Tony, Zak, James/Daniel) praised for diagnosing and explaining issues on-site; workmanship theme cited 7 times. (cited in 3 of 99 reviews)

What reviewers praise

“Roto Rooter Plumbing & Drain Service did an excellent job diagnosing our issue today. Zac was awesome! He was so personable, explained everything to us and in general was awesome. Thank u so much..”

Shannon Russell · ★★★★★ · Google · Feb 2026

The most critical take we found

“The guy that came out was great. But he got it unclog within 15mins. But the price was outrageous $364.00 for 15 minutes”

Jennifer B. · ★ · Yelp · Dec 2023

We read 99 of 190 reviews · newest from Feb 2026 · BBB A+ accredited

(865) 933-9969

Full report →Website ↗

My Professional Plumber

Caveats apply24/7 per Google listing

4.9 (116 Google reviews)3.5 on Yelp (27) 11.9 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 Google rating across 116 reviews with workmanship cited 19 times and fast_response 17 times; 4 reviews flag expensive pricing and 2 flag poor workmanship on older jobs.

Rating mix — of the 15 reviews we analyzed116 total on Google

5★5

4★0

3★0

2★2

1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Technician replaced full flush valve assembly when only a worn gasket was needed, costing customer $400+ extra; complaint dismissed after call. (1 of 100 reviews)
Pricing runs high: 4 reviews flag expensive charges and 1 mentions surprise fees; one reviewer was charged $400+ for a repair that required only a worn gasket. (3 of 100 reviews)
Scheduling issues documented in older reviews: wrong address, wrong customer name, appointment time mix-ups in 1-star Yelp review. (1 of 100 reviews)

To be fair

Water heater expertise documented across 20 service mentions with consistently positive sentiment; full-scope same-day diagnosis cited in multiple 5-star reviews. (cited in 2 of 100 reviews)
Technicians explain options clearly and don't pressure upsells; communication theme appears 4 times and workmanship 19 times. (cited in 3 of 100 reviews)
Weekend and after-hours availability confirmed: water line restored on a Saturday; left message at 2am with call-back early next morning. (cited in 2 of 100 reviews)

What reviewers praise

“My tech was Joe Randolph and Patrick. They were great. They were friendly , professional , knowledgeable ,and eager to answer any questions we had. They were good to not make a mess. When they finished both cleaned up where they worked and left it better than …”

Joyce Whaley · ★★★★★ · Google · Feb 2026

The most critical take we found

“Wanted $1400.00 for a 1/2in cpvc pipe repair. Only needed maybe 6 inches and two couplers and the job was only 5 min of work with all the things they carry on hand. The guy didnt even find all the leaks eiither. He wanted me to pay the 1400$ to fix the one …”

wyatt · ★ · Google · Dec 2025

We read 100 of 116 reviews · newest from Feb 2026

(865) 674-1498

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Pipe Wrench Plumbing, Heating & Cooling

We'd call someone else first24/7 per Google listing

4.8 (5,738 Google reviews)2.2 on Yelp (100) 3.8 mi from downtown Knoxville

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Pipe Wrench pulls 5,738 Google reviews at 4.8★ but analyzed reviews split nearly 50/50 positive/negative — driven overwhelmingly by pricing complaints, with 52 of 100 reviews mentioning cost.

Rating mix — of the 15 reviews we analyzed5,738 total on Google

5★3

4★0

3★1

2★2

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Upsell pressure: tech quoted $4,300 water heater citing company overhead/advertising costs; Lowe's completed identical job for $1,700 (1 of 100 reviews)
Condescending tech refused to enter crawl space, dismissed customer info, and left without diagnosing sewage backup (1 of 100 reviews)
Pricing flagged as excessive across multiple reviews: $4,300 water heater quote (Lowe's did same job for $1,700), $380 for a 20-minute pipe coupling, $933 shower faucet swap (3 of 100 reviews)

To be fair

After-hours emergency response documented: on-site in under 2 hours cited in multiple 5-star reviews (cited in 2 of 100 reviews)
Individual techs praised for professionalism and clear explanation — Cory, Louis, and Brandon called out by name (cited in 3 of 100 reviews)

What reviewers praise

“I’ve used Pipe Wrench before so called about a heating issue. They came and identified the issue quickly. They also noticed something off with the second heating system. (He mention a symptom which I actually had.) Had him fix both. Very informative. Very …”

Sandy Garrard · ★★★★★ · Google · Mar 2026

The most critical take we found

“Called around 8 p.m. on 12/26/22 to see if they could clean out a clogged sewer line. The lady I spoke with told me my information would be passed to the main office and someone would get in touch with me the next day. I called back the next day on 12/27/22 …”

Mark Y. · ★ · Yelp · Dec 2022

We read 100 of 5,738 reviews · newest from Mar 2026 · BBB A+ accredited

(865) 378-6414

Full report →Website ↗

Pipe Wrench Plumbing, Heating & Cooling

We'd call someone else first24/7 per Google listing

4.9 (1,169 Google reviews)2.2 on Yelp (100) 12.7 mi from downtown Knoxville

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9 Google stars across 1,169 reviews but review sample splits 48 five-star vs 42 one-star — pricing complaints dominate 47 of 100 analyzed reviews and slow-response themes appear 7 times.

Rating mix — of the 15 reviews we analyzed1,169 total on Google

5★3

4★0

3★0

2★3

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Surprise fees flagged in 2 reviews — $70 service call required before any quote; weekend surcharge of $250 yielded no fix. (2 of 100 reviews)
Unprofessional conduct cited: tech refused to enter crawlspace; tech wandered behind house to HVAC unit unexplained. (2 of 100 reviews)
Pricing cited as excessive in 7+ reviews — $4,300 water-heater quote vs Lowe's $1,700, $380 for 20-min copper coupling, $933 shower valve. (3 of 100 reviews)

To be fair

Same-day dispatch cited in 14 of 100 reviews; Daniel Rakowski completed an after-hours drain job by 7:45 PM after a 4 PM call. (cited in 2 of 100 reviews)
Technician thoroughness flagged in 3 reviews — crawl-space inspections and upfront scope communication noted specifically. (cited in 3 of 100 reviews)

What reviewers praise

“Daniel did a great job fixing our problem with our washing machine drain. He was able to figure out the issue immediately, and fixed it quickly and thoroughly. Highly recommend the team at Pipe Wrench!”

Andrew Bryant · ★★★★★ · Google · Feb 2026

The most critical take we found

“Sad.. they seemed so great. This is there finished work. Behind my washer, wood is still rotten,I paid them to replace it all. They left it exposed to my sub basement. Mice and bugs. (Replace all plumbing) Behind my fridge, they left it wide and open. …”

Tony Jones · ★ · Google · Jul 2025

We read 100 of 1,169 reviews · newest from Feb 2026 · BBB A+ accredited

(865) 378-8390

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Knoxville we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,366 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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