Valley Plumbing, Inc.
Plumber · Knoxville, TN · Open 24 hours per Google listing
Our verdict
Valley Plumbing (4.8★, 584 reviews) earns 92% positive sentiment across 100 analyzed — fast_response cited 11x, workmanship 17x — but 4 expensive complaints and 2 dishonesty allegations (1★ Yelp) warrant scrutiny.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Knoxville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and next-morning dispatch confirmed in 7 of 100 reviews; fast_response theme appears 11 times across analyzed set.
2 cited reviews
“She dispatched Tony to give us same day service to unclog our drain. You couldn't ask for better service at a reasonable price.”
“The team at Valley Plumbing was responsive when I called and quick to schedule...Pricing was up front and the final bill was consistent with that pricing.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Workmanship cited 17 times; multi-trade jobs (full repipe + tankless water heater + tub + faucets) handled by single crew without callbacks.
1 cited review
“Logan and his crew completed a complete home repipe, installed new shower trims with valves, set a new freestanding tub, hooked up new faucets, toilets, installed new tankless water heater and water filtration system. He and his crew performed the job with efficiency and excellence.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Upfront pricing with no bill surprises cited in multiple 5★ reviews; 5 fair_pricing signals vs 4 expensive complaints — majority experience is transparent.
1 cited review
“The team at Valley Plumbing was responsive when I called and quick to schedule...Pricing was up front and the final bill was consistent with that pricing.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1★ Yelp review alleges plumber replaced a 2-month-old garbage disposal and charged $792 for what owner expected to be a $200–300 fix; described as 'dishonest and expensive.'
“The plumber told my office that the garbage disposal was rusted out and needed to be replaced. However, that Garbage Disposal was only 2 MONTHS old...This was a dishonest and expensive service.”
Red flag
1★ Google review: customer felt 'scammed' — two plumbers quoted $579 to fix a handle a family member resolved in 15 minutes; membership fee not refunded.
Cited in 1 of the 100 reviews we analyzed.
Two 1★ reviews allege dishonest upselling: a 2-month-old disposal replaced without need ($792 charged) and a $579 quote for a repair a family member fixed in 15 minutes.
“The plumber told my office that the garbage disposal was rusted out and needed to be replaced. However, that Garbage Disposal was only 2 MONTHS old...This was a dishonest and expensive service.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We reached out to Valley Plumbing to fix a leak under a kitchen sink in a residential unit. The plumber told my office that the garbage disposal was rusted out and needed to be replaced. The person who took the call is a trusting type of person and accepted the recommendation. However, that Garbage Disposal was only 2 MONTHS old. He also replaced all of the PVC under the sink and charged us $792. I was out of …”
“Valley plumbing and there quality of work is much like the owner,Jason Fink's hairline.... over priced and some how ,still barely holding on.”
“I chose Valley Plumbing after seeing a Google listing advertising a $76 drain‑clearing evaluation. All I needed was a simple toilet auger. I normally use Pipe Wrench for their $99 drain cleaning, but I figured I would give this company a try. The technician called 15 minutes before arriving, which I appreciated. He was extremely kind, professional, and knowledgeable. He attempted to plunge the toilet, but as …”
Positive
“Valley Plumbing replaced my sump pump that had failed and flooded my basement. They helped me extract 5 inches of water very quickly as I was on my way out of town. I am so thankful for their help and timely repairs! Would recommend!”
“Jeremy was very personable and very thorough. He cleared a massive clog as well as replaced sink baskets and fixed a tub leak. He also checked my dishwasher to confirm it worked correctly. And his price was very reasonable! I would definitely recommend this company and plan on calling Near &Dear for any future plumbing needs! Toni”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ vs isolated 1★ Yelp review alleging price fraud — not a systematic platform gap but a notable outlier worth checking.
Should you hire Valley Plumbing, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Lenoir City · Knoxville