My Professional Plumber
Plumber · Knoxville, TN · Open 24 hours per Google listing
Our verdict
4.9 Google rating across 116 reviews with workmanship cited 19 times and fast_response 17 times; 4 reviews flag expensive pricing and 2 flag poor workmanship on older jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater expertise documented across 20 service mentions with consistently positive sentiment; full-scope same-day diagnosis cited in multiple 5-star reviews.
2 cited reviews
“The hot water tank burst at our church, followed a few days later by a burst pipe hidden in a crawl space. My Plumber quickly responded and sent us an excellent plumber. Anthony not only replaced the tank with a quality product, he identified the underlying issues of corroding old copper pipes and unregulated water pressure.”
“I had an excellent experience working with Anthony and could not recommend him more. Anthony responded immediately and took the time to walk me through the entire process, explaining my options clearly and honestly.”
Technicians explain options clearly and don't pressure upsells; communication theme appears 4 times and workmanship 19 times.
1 cited review
“I had an excellent experience working with Anthony and could not recommend him more. Anthony responded immediately and took the time to walk me through the entire process, explaining my options clearly and honestly.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Weekend and after-hours availability confirmed: water line restored on a Saturday; left message at 2am with call-back early next morning.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician replaced full flush valve assembly when only a worn gasket was needed, costing customer $400+ extra; complaint dismissed after call.
“I would never hire My Professional Plumber again if they were the only ones available! I had them come to my house because my toilet was constantly running and wanted it fixed. the tech came to my told what he was going to do in replacing the flush valve and how much it would cost, gave me an estimate which I signed and he proceeded with the job. when the job was complete and I had paid my bill he showed what the problem was, a worn gasket which he said is the only part that needed replacing and not the whole unit which would have save me about $400+.”
Pricing runs high: 4 reviews flag expensive charges and 1 mentions surprise fees; one reviewer was charged $400+ for a repair that required only a worn gasket.
“I would never hire My Professional Plumber again if they were the only ones available! I had them come to my house because my toilet was constantly running and wanted it fixed. the tech came to my told what he was going to do in replacing the flush valve and how much it would cost, gave me an estimate which I signed and he proceeded with the job. when the job was complete and I had paid my bill he showed what the problem was, a worn gasket which he said is the only part that needed replacing and not the whole unit which would have save me about $400+.”
Cited in 3 of the 100 reviews we analyzed.
Scheduling issues documented in older reviews: wrong address, wrong customer name, appointment time mix-ups in 1-star Yelp review.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Wanted $1400.00 for a 1/2in cpvc pipe repair. Only needed maybe 6 inches and two couplers and the job was only 5 min of work with all the things they carry on hand. The guy didnt even find all the leaks eiither. He wanted me to pay the 1400$ to fix the one and to exam for more and chrge 1400 per fix.”
“I agree with all the comments about excellent customer service, courteous tech, and job done well. My big beef is the PRICE! I had a leaky kitchen faucet 2 days before Thanksgiving. The tech arrived on time, I even got a text with his name and picture. He arrived in a crisp white shirt, smiled and took me to the cleaners. To replace ONE kitchen faucet and TWO under counter fittings was $595.00. Yes, he gave me the …”
“We were having a new shower installed and ran into some plumbing issues. Called several companies and while this one was the only one that could do the job quickly (we were on a tight schedule) I feel we were taken advantage of. First off I do want to point out the person that did the work, did everything correctly and there were no issues with the quality of the work. My issue was the price and attitude of the …”
Positive
“My tech was Joe Randolph and Patrick. They were great. They were friendly , professional , knowledgeable ,and eager to answer any questions we had. They were good to not make a mess. When they finished both cleaned up where they worked and left it better than when they found it. They didn’t hurry, but kept a nice pace working . We could not have ask for anyone better. We were so pleased and happy with their results. …”
“Just had Jacob from My Professional Plumber over to the house to replace a leaking shutoff valve. Replacement was done under their warranty. He was great from start to finish. Very professional, courteous and knowledgeable. Got the problem fixed in 30 minutes. My thanks to the office folks who got me on the schedule same day. Really appreciate y’all. Highly recommend this company!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire My Professional Plumber?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own My Professional Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
My Professional Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lenoir City · Knoxville · Briceville