Pipe Wrench Plumbing, Heating & Cooling
Plumber · Knoxville, TN · Open 24 hours per Google listing
Our verdict
4.9 Google stars across 1,169 reviews but review sample splits 48 five-star vs 42 one-star — pricing complaints dominate 47 of 100 analyzed reviews and slow-response themes appear 7 times.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Knoxville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day dispatch cited in 14 of 100 reviews; Daniel Rakowski completed an after-hours drain job by 7:45 PM after a 4 PM call.
1 cited review
“We were in a pickle with our toilet over flowing 3 times, called Pipe Wrench at 4:00 pm thinking they would come the next day and if not we would have had to relocate. The customer service was amazing and we got the call back from Daniel Rakowski he would come today after he finished the job he was currently on. So around 5 pm or so he showed up and worked continuously for hours @ around 7:45 pm he had the drain cleaned out”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technician thoroughness flagged in 3 reviews — crawl-space inspections and upfront scope communication noted specifically.
1 cited review
“The technician was very prepared, very knowledgeable. He let me know ahead of time of what to expect. He also kept me informed of what he was doing and what he found of the problem. I was impressed with how efficient he was in completing the project.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fees flagged in 2 reviews — $70 service call required before any quote; weekend surcharge of $250 yielded no fix.
“I had a water pressure issue. It was pushing toilet valves off. So I called them on a Sunday, I was told there would be a $250 weekend charge - I agreed. The technician arrived in a timely manner... I paid the $250 for nothing. The house is only 32 years old and have nice copper pipes. Well I woke up Monday morning to a flooded house.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Unprofessional conduct cited: tech refused to enter crawlspace; tech wandered behind house to HVAC unit unexplained.
Cited in 2 of the 100 reviews we analyzed.
Pricing cited as excessive in 7+ reviews — $4,300 water-heater quote vs Lowe's $1,700, $380 for 20-min copper coupling, $933 shower valve.
“Got a water heater replacement quote from these scam artists a few weeks ago. I guess maybe they are dependent on ripping off desperate people who are dumb enough to take the first quote but please tell me how you justify a $4300 quote for a 50 gallon water heater and pressure relief valve replacement ?? When Lowe's came out and did the EXACT same job for $1700.00?”
Cited in 3 of the 100 reviews we analyzed.
Slow-response pattern in 7 reviews — weekend $250 service call that left a house flooded by Monday; multi-day callback delays on clogged sewer.
“I had a water pressure issue. It was pushing toilet valves off. So I called them on a Sunday, I was told there would be a $250 weekend charge - I agreed. The technician arrived in a timely manner... I paid the $250 for nothing. The house is only 32 years old and have nice copper pipes. Well I woke up Monday morning to a flooded house.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 8 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Sad.. they seemed so great. This is there finished work. Behind my washer, wood is still rotten,I paid them to replace it all. They left it exposed to my sub basement. Mice and bugs. (Replace all plumbing) Behind my fridge, they left it wide and open. Being hidden, I guess they didn’t want to finish it, they didn’t remove the old floor, put new boards over it, makes me question what they fixed. Because of that …”
“Called around 8 p.m. on 12/26/22 to see if they could clean out a clogged sewer line. The lady I spoke with told me my information would be passed to the main office and someone would get in touch with me the next day. I called back the next day on 12/27/22 around 9 a.m. to see if I could get an estimate on if/when someone would contact me. The person I spoke with had a record of my previous call and said "this …”
“In the past I have given 5 stars for their services, which they earned. In this instance their communication and response DID meet my expectations however the 2-star rating is due to their pricing and customer interface. I had a pipe break near our main water line (homeowner's side) so we had our water shut off to the house and needed to get it repaired. The repair required a 2' x 2' x 12" deep hole to be dug and …”
Positive
“Daniel did a great job fixing our problem with our washing machine drain. He was able to figure out the issue immediately, and fixed it quickly and thoroughly. Highly recommend the team at Pipe Wrench!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Pipe Wrench Plumbing, Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Pipe Wrench Plumbing, Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Knoxville, TN
Roto-Rooter Plumbing & Drain ServicesCAUTIONRanked #13 of 15 in Knoxville · 89 of 99 analyzed reviews are 5-star with fast_response cited 16 times, but 8 negative rev…Pipe Wrench Plumbing, Heating & CoolingLOOK ELSEWHERERanked #14 of 15 in Knoxville · Pipe Wrench pulls 5,738 Google reviews at 4.8★ but analyzed reviews split nearly 50/50 pos…See all 15 plumbers we've reviewed in Knoxville, TN →
Nearby: Lenoir City · Knoxville · Briceville