My Professional Plumber
Plumber · Knoxville, TN · Open 24 hours per Google listing
Our verdict
4.8★ across 824 reviews; 87% positive but 3 Yelp 1-star reviews cite surprise fees and a no-show. themeCounts.professional=63, fast_response=12; pricing complaints in 3+ of 22 cost-tagged reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Knoxville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed in 8 service-tagged reviews; one Yelp reviewer got a tech within 2 hours on a Saturday for $69.
1 cited review
“We called and there was a plumber sent out within 2 hours on a Saturday for $69. Not a bad deal! He reset our garbage disposal. He was courteous and quick! Thanks for great service!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
workmanship=15 in 100 analyzed reviews; multi-step installs (Halo filter, heat pump) consistently earn 5 stars.
1 cited review
“Jimmy did a great job getting the Halo water filter system installed. He worked steadily for several hours and did the job right in my humble opinion. Very friendly and professional and willing to tell us about the system in addition to what Anthony had already told us.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on a confirmed appointment: customer drove 20 miles, waited past the 4–6 PM window, tech never arrived (Yelp, March 2022).
“i booked them to come to my mothers home to unstop a kitchen sink with a 24 hour notice and an agreement to come between 4pm and 6pm on 4/22/22. They said there would be a $99 service call plus the cost of the repair. I agreed to this. At great inconvenience I drove 20 miles to wait for them. They did not come.”
Red flag
Tech performed full flush-valve replacement instead of minimal gasket fix, billing ~$400+ above what was needed per Yelp reviewer.
“I had them come to my house because my toilet was constantly running and wanted it fixed. the tech came to my told what he was going to do in replacing the flush valve and how much it would cost, gave me an estimate which I signed and he proceeded with the job. when the job was complete and I had paid my bill he showed what the problem was, a worn gasket which he said is the only part that needed replacing and not the whole unit which would have save me about $400+.”
Scheduling mix-ups reported on Yelp: wrong address, wrong customer name, confused appointment windows.
“i booked them to come to my mothers home to unstop a kitchen sink with a 24 hour notice and an agreement to come between 4pm and 6pm on 4/22/22. They said there would be a $99 service call plus the cost of the repair. I agreed to this. At great inconvenience I drove 20 miles to wait for them. They did not come.”
Cited in 2 of the 100 reviews we analyzed.
Pricing runs higher than competitors; tech replaced full flush valve when only a $10 gasket was needed, costing ~$400 extra.
“I had them come to my house because my toilet was constantly running and wanted it fixed. the tech came to my told what he was going to do in replacing the flush valve and how much it would cost, gave me an estimate which I signed and he proceeded with the job. when the job was complete and I had paid my bill he showed what the problem was, a worn gasket which he said is the only part that needed replacing and not the whole unit which would have save me about $400+.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I agree with all the comments about excellent customer service, courteous tech, and job done well. My big beef is the PRICE! I had a leaky kitchen faucet 2 days before Thanksgiving. The tech arrived on time, I even got a text with his name and picture. He arrived in a crisp white shirt, smiled and took me to the cleaners. To replace ONE kitchen faucet and TWO under counter fittings was $595.00. Yes, he gave me the …”
“We were having a new shower installed and ran into some plumbing issues. Called several companies and while this one was the only one that could do the job quickly (we were on a tight schedule) I feel we were taken advantage of. First off I do want to point out the person that did the work, did everything correctly and there were no issues with the quality of the work. My issue was the price and attitude of the …”
“We had a plumber come out to the house this last Friday, 10/25/19, to change out a leaky shower faucet. Upon arrival, we first noticed his professional appearance. We soon learned that is was because salesmen have to look professional. I showed him what needed replaced (I had already taken the faucet knob and cover off for him before he showed up) and he proceeded to "interview" me about our plumbing. He pulls …”
Positive
“I couldn’t be happier with the service. Jesse was out last week to fix our flow sensor and then came back today because we got sediment build up which affected our water flow pressure. All was done and fixed professionally and quickly. Thank you!!”
“We are extremely pleased with the work completed by Derek and Cayden at our home . We needed a new mini split heat pump for our upstairs bedroom, and they were so careful and professional while in our home . My Professional Plumber is customer service oriented and reliable. The owner , Jamie Foster, is hands on involved in his business , and fully committed to excellence. We will be using them for all our …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire My Professional Plumber?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own My Professional Plumber?
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Nearby: Knoxville · Briceville