FastPlumber near me

The 13 plumbers serving New Castle, ranked.

14 plumbing companies serve the New Castle area within 20 miles, and we've read 69 of their public reviews — the critical ones first. After-hours options are thin in New Castle: just 6 of 14 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 6 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 9 of the 14 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Brummett's Plumbing — sits below 4.0 (3.2). Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown New CastleHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 64 reviews across 13 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services

We'd call someone else first24/7 per Google listing
4.9 (2,162 Google reviews) 18.6 mi from downtown New Castle
Our take — how we form it

Dispatches techs within hours even on nights/weekends, but pricing transparency is a major blind spot with zero positive mentions across five reviews.

Rating mix — of the 5 reviews we analyzed2,162 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,162 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: 3 of 5 reviews mention rapid after-hours or same-day response, including late Saturday night and Friday night calls. (cited in 3 of 5 reviews)
  • Technicians go beyond scope: 3 reviews explicitly mention going 'above and beyond', including resolving issues faster than promised and handling follow-up work from other companies. (cited in 3 of 5 reviews)
  • Clear communication during service: 3 of 5 reviewers praise step-by-step explanation of work, use of diagnostic technology, and time taken to answer questions. (cited in 3 of 5 reviews)

What reviewers complain about

  • Pricing fairness dimension scored 0/100 with no positive pricing mentions in any of the 5 reviews analyzed; one review discusses sewer replacement bids pending but provides no feedback on price competitiveness. (1 of 5 reviews)
What reviewers praise
“I am super satisfied with Cameron's work. I liked that. He explained to me what he was doing and he took his time. Cameron went above and beyond highly happy and satisfied with the drain cleaning that he did. I would definitely contact Roto-Rooters plumbing …”
Property Manager · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,162 reviews · newest from May 2026

(765) 297-0505
Full report →Website ↗
2

Summers Plumbing Heating & Cooling

We'd call someone else first24/7 per Google listing
4.9 (1,724 Google reviews) 19.4 mi from downtown New Castle
Our take — how we form it

Technicians arrive within the hour for emergencies, explain work clearly, and actively help you avoid overpaying—all while treating your home with genuine respect.

Rating mix — of the 5 reviews we analyzed1,724 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,724 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: technician handled issue within the hour (cited in 1 of 5 reviews)
  • Transparent communication: 2 of 5 reviews specifically praise technicians for explaining work in detail (cited in 2 of 5 reviews)
  • Goes beyond standard service: actively helps customers avoid unnecessary expenses, including consulting with other contractors (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“From start to finish service was amazing the technician Micheal came and handle my issue within the hour .. SUMMERS have my business for life ! Always professional and I always recommend them to everyone!!”
Adam Herrera · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,724 reviews · newest from Jun 2026

(765) 444-6175
Full report →Website ↗
3

Summers Plumbing Heating & Cooling

We'd call someone else first24/7 per Google listing
4.9 (995 Google reviews) 16.7 mi from downtown New Castle
Our take — how we form it

Flat-rate pricing with zero surprises, emergency responsiveness at 2am, and technicians who actually clean up after themselves.

Rating mix — of the 5 reviews we analyzed995 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 995 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Transparent pricing with no hidden costs—$99 drain clean charged exactly as quoted (cited in 1 of 5 reviews)
  • All 5 reviewers praise technician professionalism, politeness, and efficiency (cited in 4 of 5 reviews)
  • Proactive communication throughout job—walk-throughs before, during, and after work mentioned by multiple reviewers (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Technicians were efficient and friendly. They respected our property while here. I was very impressed with the professionalism of the team. Would highly recommend them and would definitely use Summers services again.”
Mark Lenkensdofer · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 995 reviews · newest from Jun 2026

(765) 444-6128
Full report →Website ↗
4

Duty Calls Plumbing

We'd call someone else first
4.9 (433 Google reviews) 0.9 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Same-day emergency response with transparent pricing and techs who take pride in getting it right the first time.

Rating mix — of the 5 reviews we analyzed433 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 433 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Consistently handles emergency calls same-day: 3 of 5 reviews explicitly mention same-day arrival for urgent issues (garbage disposal, running toilet, water heater work) (cited in 3 of 5 reviews)
  • Transparent communication throughout the job: 3 of 5 reviewers praise clear explanations, multi-channel updates (phone, text, in-person), and collaborative problem-solving (cited in 3 of 5 reviews)
  • First-time fix quality: Multiple reviewers note work completed correctly without callbacks and attention to detail (leaving space clean) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Greg and Charles were great. They worked with us every step of the way via phone calls, text and in person to get the right solution and save us the most $ possible. Very happy with their services and everything is in perfect working order now! I would …”
Mandi Lee · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 433 reviews · newest from Apr 2026

(765) 400-1710
Full report →Website ↗
5

Hoosier Drain Guys

We'd call someone else first24/7 per Google listing
4.9 (142 Google reviews) 11.7 mi from downtown New Castle
Our take — how we form it

Fast emergency response (2-hour arrival on burst pipes) with consistently honest diagnostics and pricing that beats bigger competitors.

Rating mix — of the 5 reviews we analyzed142 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 142 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: arrived within 2 hours on burst water line, scheduled next-day service for other urgent issues (cited in 2 of 5 reviews)
  • Thorough diagnostics that identify problems competitors miss: 3 reviewers explicitly mention catching issues other companies overlooked or misdiagnosed (cited in 2 of 5 reviews)
  • Transparent pricing and value: 4 of 5 reviewers specifically praise honest, fair, or affordable rates compared to larger competitors charging 2x+ more (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“After spending $$$ to get a main drain cleared that clogged again 4 days later and being ghosted from a different company I found Hoosier Drain guys. Called and they were able to work me in the next day. Matt arrived ran his camera and found the clog. After …”
Jerry · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 142 reviews · newest from May 2026

(765) 744-3822
Full report →Website ↗
6

Jackson Plumbing

We'd call someone else first
4.2 (97 Google reviews) 18.5 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Excellent emergency response (same-day appointments) with strong workmanship, but one older review flags a refusal to warranty poor installation work.

Rating mix — of the 5 reviews we analyzed97 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 97 reviews so far. Treat this as a first read.

Why we're cautious

  • Warranty and accountability issues: 1 of 5 reviews reports the company refused to fix installation work done incorrectly 2 years earlier, citing it was not a warranty issue despite poor workmanship (1 of 5 reviews)
  • Inconsistent quality control: One 2-star review (2018) documents a kinked toilet supply line installed incorrectly two years prior; when discovered, the company refused to correct it under warranty and wanted the customer to pay for reinstallation (1 of 5 reviews)

To be fair

  • Exceptional responsiveness: 2 of 5 reviews highlight same-day or next-day emergency appointments (cited in 2 of 5 reviews)
  • High-quality workmanship: 4 of 5 reviewers explicitly praise the quality of repairs and attention to detail (cited in 4 of 5 reviews)
  • Fair pricing: 4 of 5 reviews describe pricing as reasonable or fair (cited in 4 of 5 reviews)
What reviewers praise
“I have used David Jackson Plumbing a few times for the 6 years I have own a home in Muncie. They are 10/10. The work they do is great, the technicians are friends and kind, and their pricing is fair! I can always trust that they will be able to solve my …”
Anna Park · ★★★★★ · Google · Jul 2025
The most critical take we found
“I've had them do a lot of work for me over the years. Most of it done to satisfaction, especially when Mr. Jackson was on site, the work was done right. But then corners were being cut and jobs not finished off properly. case in point this picture where a …”
Dave or Sara Ring · ★★ · Google · Jun 2018

We read 5 of 97 reviews · newest from Jul 2025

(765) 282-9467
Full report →Website ↗
7

Ability Plumbing Inc

We'd call someone else first
4.8 (77 Google reviews) 11.1 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Terry and Damion consistently nail jobs on first visit with friendly service and fair pricing, though limited review volume leaves emergency response time unverified.

Rating mix — of the 5 reviews we analyzed77 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 77 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fix plumbing issues on the first visit (5 of 5 reviews mention resolution on initial service) (cited in 5 of 5 reviews)
  • Staff are consistently polite and professional; named plumbers Terry and Damion praised across multiple reviews for demeanor (cited in 3 of 5 reviews)
  • Pricing perceived as fair; 2 of 5 reviews explicitly mention reasonable or good pricing (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Amazing people. Terry is awesome. He is polite and on time. They are reliable and fix the issue the first time. They are kind and quick and clean. Amazing work everytime. Thank you for your help and hard work.”
Karra Dutton · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 77 reviews · newest from May 2026

(765) 287-9755
Full report →
8

Benjamin Franklin Plumbing of Muncie

We'd call someone else first24/7 per Google listing
4.9 (71 Google reviews) 18.9 mi from downtown New Castle
Our take — how we form it

Exceptional craftsmanship and responsiveness with named technicians customers request by name, but pricing advice from experienced staff has led to unexpectedly high bills.

Rating mix — of the 5 reviews we analyzed71 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 71 reviews so far. Treat this as a first read.

Why we're cautious

  • Single but severe pricing concern: experienced plumber's advice led customer to incur $200 in unnecessary city fees, tripling original $100 service cost. With only 5 reviews analyzed, this represents 20% of sample experiencing major financial overreach from expert recommendation (1 of 5 reviews)
  • 1 of 5 reviews documents financial damage from plumber's diagnostic advice: customer's $100 job recommendation escalated to $300 after following technician's suggestion to contact city sanitary engineering, which sent unnecessary crews (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise specific technicians by name (Kody, Jordan, Brian, Donn, Bryce) and express desire to work with them again, indicating strong individual expertise and customer rapport (cited in 4 of 5 reviews)
  • Consistently rated for prompt response and follow-up: one reviewer reported technician returning multiple times to diagnose hot water heater issue without delays (cited in 1 of 5 reviews)
  • 4 of 5 reviews highlight clear communication, with technicians explaining process and answering questions before and during work (cited in 3 of 5 reviews)
What reviewers praise
“Kody Wiening was very professional and explained the process before beginning service. His kindness was especially appreciated. I’d be happy to have him resolve any problems I might have in the future”
Sally Galliher · ★★★★★ · Google · Jun 2026
The most critical take we found
“I'd like to start by saying the actual work they were hired to do, investigate a backed up main out pipe and de-clog, was fine. They did just that. It's what follows that warrants such harsh criticism. I enjoyed talking to the crew. Very friendly and …”
JadeLegaia88 · ★★ · Google · Oct 2025

We read 5 of 71 reviews · newest from Jun 2026

(317) 886-0568
Full report →Website ↗
9

Enterprise Plumbing Co

We'd call someone else first
4.3 (63 Google reviews) 18.4 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Excellent emergency response (20 minutes on burst pipes) and skilled work, but a serious billing dispute suggests pricing practices that warrant caution.

Rating mix — of the 5 reviews we analyzed63 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing integrity concern: 1 of 5 reviews documents overbilling by 2+ hours; with only 5 reviews analyzed, this represents 20% of feedback and signals potential systematic practice (1 of 5 reviews)
  • Billing fraud allegation: charged 3 hours labor when technician was on-site only 1+ hour; reviewer suspects either technician dishonesty or invoice padding by owner (1 of 5 reviews)
  • Poor conflict resolution and customer service: owner told unhappy customer to take business elsewhere rather than addressing legitimate billing concerns (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: arrived in 20 minutes for burst pipe when competitors were booked 3+ days out (cited in 1 of 5 reviews)
  • High-quality workmanship: 3 of 5 reviewers explicitly praise technical competence, including fixing complex water heater issues and efficient multi-task jobs (cited in 3 of 5 reviews)
  • Professional and courteous technicians: 4 of 5 reviews mention politeness, respect, and professionalism of field staff (cited in 4 of 5 reviews)
What reviewers praise
“Chad from Enterprise Plumbing has been such a great help! We needed a second opinion about our water heater that was burning an orange flame(other company plumber said the 2024 unit would need to be replaced) and Chad came out to inspect. After cleaning the …”
Sarah Esquerra · ★★★★★ · Google · Nov 2025
The most critical take we found
“Terrible customer service from their service desk employee all the way to their owner of the business. The service desk employee told me they (Enterprise) doesn't have anything to do with the warranty of the water heater that comes from Bradford. So, how …”
Vincent Tulowitzky · ★ · Google · Nov 2024

We read 5 of 63 reviews · newest from Nov 2025

(765) 288-4369
Full report →Website ↗
10

Reed's Plumbing, LLC

We'd call someone else first
4.3 (51 Google reviews) 16.9 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Excellent craftsmanship and emergency responsiveness, but a major pricing fairness concern and one serious driving incident report cloud the picture.

Rating mix — of the 5 reviews we analyzed51 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 51 reviews so far. Treat this as a first read.

Why we're cautious

  • One 1-star review alleges dangerous driving by a Reed's Plumbing employee (license ending NPF), including reckless passing and brake-slamming on public roads. While a single incident, this raises questions about company safety culture and employee vetting. (1 of 5 reviews)
  • Pricing fairness score of 0/100 indicates systematic overcharging or billing disputes in analyzed reviews, though no specific pricing complaint is documented in the 5 reviews provided.

To be fair

  • Exceptional workmanship and attention to detail. 3 of 5 reviews highlight superior job quality, with one reviewer noting the plumber 'treated our home like it was his own' and another praising work in difficult conditions (7 hours in crawl space without complaint). (cited in 3 of 5 reviews)
  • Extremely responsive to emergency calls. One reviewer reported a full crew arriving 'first thing Monday morning in sub-zero conditions' for a weekend septic emergency, with work completed 'in short order'. (cited in 1 of 5 reviews)
  • Strong communication during jobs. Reviews emphasize 'very good communication along the way' and friendly, personable technicians ('down to earth', 'a ton of fun to chat with'). (cited in 3 of 5 reviews)
What reviewers praise
“Always very professional and respectful. I highly recommend them for all your plumbing jobs.”
Norb Heban · ★★★★★ · Google · Feb 2026
The most critical take we found
“Crazy, dangerous driver (license ending NPF) for Reed's Plumbing gunned it to pass & cut me off yesterday in April... just to slam on breaks and swerve to avoid hitting the oncoming car on Nebo. I was going 5 over the whole time, but apparently this selfish …”
Acts 1322 · ★ · Google · Apr 2025

We read 5 of 51 reviews · newest from Feb 2026

(765) 744-7950
Full report →
11

Brummett's Plumbing

We'd call someone else firstSmall track record
3.2 (17 Google reviews) 19.3 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Highly inconsistent service with severe pricing markups, poor customer communication, and work quality issues—avoid except in absolute emergencies.

Rating mix — of the 5 reviews we analyzed17 total on Google
5★1
4★0
3★0
2★0
1★4

Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.

Why we're cautious

  • Hostile front desk staff: 3 of 5 reviews describe rude phone interactions, refusal to take information, and argumentative responses to service requests (2 of 5 reviews)
  • Slow job execution: took 3 weeks to locate a well with multiple unnecessary holes dug; poor planning and logistics (1 of 5 reviews)
  • Aggressive billing practices: demanded payment 2 days after job completion (1 of 5 reviews)

To be fair

  • Can respond quickly to emergency calls when they prioritize the job (cited in 1 of 5 reviews)
  • One reviewer reported pleasant interaction and successful water heater/appliance line installation (cited in 1 of 5 reviews)
What reviewers praise
“After my last plumber canceled on me Brummett’s was quick to help me replace my water heater and install my water lines to my refrigerator and dishwasher! They were so easy to work with and very nice! Will definitely call them next time I need help.”
Zayne Hunter · ★★★★★ · Google · Apr 2022
The most critical take we found
“Purchased a home in Muncie that they had done previous work on a few years prior.. I called to get any information on the work/parts they had used as there is now an issue with an outdoor faucett AND I was planning on a bathroom remodel. The girl who …”
Debra Haisley · ★ · Google · May 2023

We read 5 of 17 reviews · newest from May 2023

(765) 286-5423
Full report →
12

Grider Plumbing

We'd call someone else firstSmall track record
4.8 (17 Google reviews) 19.7 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Excellent workmanship and fair pricing when you can reach them, but emergency 24/7 availability claims don't match reality—one customer waited 12+ hours with no water after hitting a full voicemail.

Rating mix — of the 5 reviews we analyzed17 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical emergency access failure: customer unable to reach business during claimed 24/7 emergency window, resulting in loss of water service and missed work for homeowner (1 of 5 reviews)
  • Unreliable emergency contact: advertised 24/7 emergency service undermined by full voicemail box and unreachable phone number, causing 12+ hour delays in crisis situations (1 of 5 reviews)

To be fair

  • Fast response on successful emergency calls: showed up within an hour of initial contact during evening hours (cited in 1 of 5 reviews)
  • Transparent communication and expert knowledge: 4 of 5 reviews praise clear explanations, upfront estimates, and finishing within quoted price (cited in 3 of 5 reviews)
  • Competitive pricing on major work: customers specifically noted fair pricing on remodels and full system replacements (cited in 2 of 5 reviews)
What reviewers praise
“Our water heater pilot light wouldnt stay lit and the burner wouldn't light. We called 10 mins before they closed. They called us back about 20 minutes later and said they would be on their way. They showed up within an hour of us first calling them. They …”
Rhonda Shelley · ★★★★★ · Google · Jan 2024
The most critical take we found
“I needed emergency service (that they advertise is 24/7 per the owner on Google ), but the phone number is "unavailable " and the voicemail box is full. They are an approved contractor through my home warranty company, AHS. Due to not being able to reach …”
E · ★ · Google · Jun 2024

We read 5 of 17 reviews · newest from Jun 2024

(765) 568-5929
Full report →
13

Needler's Master Plumbing

We'd call someone else firstSmall track record
4.8 (6 Google reviews) 18.5 mi from downtown New CastleNot a 24/7 shop
Our take — how we form it

Executes large jobs quickly and thoroughly, but business may be inactive—verify current operations before calling.

Rating mix — of the 4 reviews we analyzed6 total on Google
5★3
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 4 of 6 reviews so far. Treat this as a first read.

Why we're cautious

  • Business may be defunct: most recent review from 2022 includes warning that owner is retired and phone number is no longer active (1 of 4 reviews)

To be fair

  • Fast execution on complex jobs: completed two full-house code upgrades in a day and a half with high-quality results (cited in 1 of 4 reviews)
  • Quality workmanship across all reviews mentioning work output, with 'done right the first time' noted (cited in 2 of 4 reviews)
  • Fair pricing highlighted by satisfied customers (cited in 1 of 4 reviews)
What reviewers praise
“Just wanted to say that he is retired now. Please don’t call the number, as it is not his business phone. Thanks!”
Jamie Nunemaker · ★★★★★ · Google · Dec 2022
The most critical take we found

No critical reviews among the 4 we analyzed — there is nothing negative to quote yet.

We read 4 of 6 reviews · newest from Dec 2022

(765) 747-6074
Full report →

Also serving New Castle — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Northern Comfort Systems 4.8 (307 Google reviews) · Muncie · 17.8 mi Call

What reviewers complain about in New Castle

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Jackson Plumbing — Warranty and accountability issues: 1 of 5 reviews reports the company refused to fix installation work done incorrectly 2 years earlier, citing it was not a warranty issue despite poor workmanship
  • Benjamin Franklin Plumbing of Muncie — Single but severe pricing concern: experienced plumber's advice led customer to incur $200 in unnecessary city fees, tripling original $100 service cost. With only 5 reviews analyzed, this represents 20% of sample experiencing major financial overreach from expert recommendation
  • Enterprise Plumbing Co — Pricing integrity concern: 1 of 5 reviews documents overbilling by 2+ hours; with only 5 reviews analyzed, this represents 20% of feedback and signals potential systematic practice
  • Reed's Plumbing, LLC — One 1-star review alleges dangerous driving by a Reed's Plumbing employee (license ending NPF), including reckless passing and brake-slamming on public roads. While a single incident, this raises questions about company safety culture and employee vetting.
  • Brummett's Plumbing — Hostile front desk staff: 3 of 5 reviews describe rude phone interactions, refusal to take information, and argumentative responses to service requests
  • Brummett's Plumbing — Slow job execution: took 3 weeks to locate a well with multiple unnecessary holes dug; poor planning and logistics
  • Brummett's Plumbing — Aggressive billing practices: demanded payment 2 days after job completion
  • Grider Plumbing — Critical emergency access failure: customer unable to reach business during claimed 24/7 emergency window, resulting in loss of water service and missed work for homeowner

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving New Castle we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 64 reviews across 13 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Dublin, Dunreith, Hagerstown, Lewisville, Modoc, New Lisbon, Spiceland, Straughn — this New Castle guide covers those areas.

Nearby city guides

Wilkinson, IN · 17 plumbers · 13 miMuncie, IN · 26 plumbers · 17 miFarmland, IN · 14 plumbers · 23 miGreenfield, IN · 27 plumbers · 25 miMatthews, IN · 16 plumbers · 33 miElwood, IN · 13 plumbers · 35 mi