Reed's Plumbing, LLC
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Based on review analysis
1 concern
One 1 star review alleges dangerous driving by a Reed's Plumbing employee (license ending NPF), including reckless passing and brake slamming on public roads. While a single incident, this raises questions about company safety culture and employee vetting.
Trust Score: 0/100 · Based on 51 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 51 Reviews Tell Us
Emergency Response
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness score of 0/100 indicates systematic overcharging or billing disputes in analyzed reviews, though no specific pricing complaint is documented in the 5 reviews provided.
One 1 star review alleges dangerous driving by a Reed's Plumbing employee (license ending NPF), including reckless passing and brake slamming on public roads. While a single incident, this raises questions about company safety culture and employee vetting.
Quality & Professionalism
Exceptional workmanship and attention to detail. 3 of 5 reviews highlight superior job quality, with one reviewer noting the plumber 'treated our home like it was his own' and another praising work in difficult conditions (7 hours in crawl space without complaint).
Communication
Extremely responsive to emergency calls. One reviewer reported a full crew arriving 'first thing Monday morning in sub-zero conditions' for a weekend septic emergency, with work completed 'in short order'.
Strong communication during jobs. Reviews emphasize 'very good communication along the way' and friendly, personable technicians ('down to earth', 'a ton of fun to chat with').
Pricing
Pricing fairness score of 0/100 indicates systematic overcharging or billing disputes in analyzed reviews, though no specific pricing complaint is documented in the 5 reviews provided.
Customer reviews
Reviews from Google, Yelp & more
Always very professional and respectful. I highly recommend them for all your plumbing jobs.
We noticed a big problem with our septic system over the weekend and a whole crew was out first thing Monday morning in sub-zero conditions and got the situation squared away in short order. Brian was very knowledgeable and did an excellent job diagnosing the problems and did a very clean job rewiring the system…Im a picky person and am very pleased….yep I stuck my head in the tank to check it all out. Very good communication along the way and very prompt service. Thanks again!
Brian treated our home like it was his own. He was friendly, down to earth, proficient, and forgiving when we accidentally used the water when we weren’t supposed to (hah). I would recommend him to anyone, as well as any Reed’s Plumbing employee even if they’re half as good as Brian. My family and I are very appreciative of his time and effort, especially his jokes!!!
Crazy, dangerous driver (license ending NPF) for Reed's Plumbing gunned it to pass & cut me off yesterday in April... just to slam on breaks and swerve to avoid hitting the oncoming car on Nebo. I was going 5 over the whole time, but apparently this selfish jerk who represents this company doesn't respect my life- or my kids' lives. I had done nothing prior to deserve this. P.S. Ironic how he had 3 other cars in front of me that he had to go slow for all the way to SR32, after that dangerous immaturity.
Andy from Reed’s Plumbing did a phenomenal job helping to put the final touches on our kitchen remodel by installing our faucet, garbage disposal, drain, etc. He even went out of his way to take care of a few other must have’s while he was here and despite spending 7 hours in our cramped crawl space, he never complained a bit! He went straight to work and took care of what we needed quickly and efficiently. Plus, he was a ton of fun to chat with while he was here! All in all, this was a phenomenal experience. I would highly recommend Reed’s Plumbing and would hire them back for future work without hesitation!
Business details
Service area
Based in Muncie. Serves 3 nearby cities within 20 miles:
Reed's Plumbing, LLC