Duty Calls Plumbing
Plumber · Muncie, IN
Our verdict
Same-day emergency response with transparent pricing and techs who take pride in getting it right the first time.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Muncie, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently handles emergency calls same-day: 3 of 5 reviews explicitly mention same-day arrival for urgent issues (garbage disposal, running toilet, water heater work)
2 cited reviews
“able to help us the same day it broke”
“extremely knowledgeable, caring, and service oriented”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent communication throughout the job: 3 of 5 reviewers praise clear explanations, multi-channel updates (phone, text, in-person), and collaborative problem-solving
2 cited reviews
“worked with us every step of the way via phone calls, text”
“able to help us the same day it broke”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
First-time fix quality: Multiple reviewers note work completed correctly without callbacks and attention to detail (leaving space clean)
Cited in 2 of the 5 reviews we analyzed.
Fair, upfront pricing mentioned explicitly in 2 of 5 reviews
1 cited review
“worked with us every step of the way via phone calls, text”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Greg and Charles were great. They worked with us every step of the way via phone calls, text and in person to get the right solution and save us the most $ possible. Very happy with their services and everything is in perfect working order now! I would recommend them!”
“I had a great experience with Duty Calls Plumbing, specifically Tyler and Charlie. From start to finish, they were extremely professional, knowledgeable, and easy to work with. They showed up on time, communicated clearly, and took the time to explain what was going on and how they were going to fix it. What stood out most was their attention to detail and the pride they take in their work. Everything was done …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 433 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Nearby: New Castle · Wilkinson · Muncie