Enterprise Plumbing Co
Plumber · Muncie, IN
Our verdict
Excellent emergency response (20 minutes on burst pipes) and skilled work, but a serious billing dispute suggests pricing practices that warrant caution.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived in 20 minutes for burst pipe when competitors were booked 3+ days out
1 cited review
“Someone was out in 20 minutes, everyone else was booked 3 days out.”
High-quality workmanship: 3 of 5 reviewers explicitly praise technical competence, including fixing complex water heater issues and efficient multi-task jobs
1 cited review
“After cleaning assembly chamber, water heater pilot light is now a good blue.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Professional and courteous technicians: 4 of 5 reviews mention politeness, respect, and professionalism of field staff
2 cited reviews
“After cleaning assembly chamber, water heater pilot light is now a good blue.”
“Someone was out in 20 minutes, everyone else was booked 3 days out.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing integrity concern: 1 of 5 reviews documents overbilling by 2+ hours; with only 5 reviews analyzed, this represents 20% of feedback and signals potential systematic practice
“Charged me for 3 hours of labor when plumber was actually there for a little over an hour.”
Billing fraud allegation: charged 3 hours labor when technician was on-site only 1+ hour; reviewer suspects either technician dishonesty or invoice padding by owner
“Charged me for 3 hours of labor when plumber was actually there for a little over an hour.”
Poor conflict resolution and customer service: owner told unhappy customer to take business elsewhere rather than addressing legitimate billing concerns
“Charged me for 3 hours of labor when plumber was actually there for a little over an hour.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible customer service from their service desk employee all the way to their owner of the business. The service desk employee told me they (Enterprise) doesn't have anything to do with the warranty of the water heater that comes from Bradford. So, how could we (Enterprise) be held liable for the labor costs involved with reinstalling the new one. I said if your product that you knowingly sell through your …”
Positive
“Chad from Enterprise Plumbing has been such a great help! We needed a second opinion about our water heater that was burning an orange flame(other company plumber said the 2024 unit would need to be replaced) and Chad came out to inspect. After cleaning the assembly chamber and adjusting another part, water heater pilot light is a good blue and water is great. We also had Chad come back out a week later to fix a …”
“Wow! I had a great experience with Chad! He did excellent work, fast, efficient, and really knew what he was doing. He was also super courteous, respectful, and just an all-around great guy to work with. It’s rare to find someone that professional and easygoing at the same time. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Own Enterprise Plumbing Co?
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Find plumbers near you
Enterprise Plumbing Coisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Muncie · Farmland · Matthews · New Castle