Benjamin Franklin Plumbing of Muncie

Kody Wiening was very professional and explained the process before beginning service. His kindness was especially appreciated. I’d be happy to have him resolve any problems I might have in the future

Jordan & Brian were so great to work with & completed the job without any complications. They explained the steps of the process, as well as answering all my questions! 10/10 would use them again for service!

Kody was a very knowledgeable gentleman. So glad he was sent my way. I most certainly would ask for him again. . Thank you, Kody ✌️👍

I'd like to start by saying the actual work they were hired to do, investigate a backed up main out pipe and de-clog, was fine. They did just that. It's what follows that warrants such harsh criticism. I enjoyed talking to the crew. Very friendly and knowledgeable. That's why I trusted them so much with the advice that would turn to bite me near immediately. We didn't hit any debris until well past my property line, across the road. I was told by their more experienced member to head to Muncie Sanitary Engineering the following day, then give them $200 and sign an affidavit so the city could come out and take care of the rest of the work well off my property. I did just that. They came within a day of me signing the affidavit and forking over $200. What follows is a crew of people showing up ready to tear the road up to fix a major blockage in the main channel but they find... nothing. Nothing to the point of utter confusion. Bewildered and almost certain they were at the wrong residence. Nope. That handful of plant matter and debris that Benjamin Franklin pulled out seemed to have been the entire issue. Nothing more. Where does that leave me? Out $200 and looking like a crazy person in front of the city employees. What once was me very happy with the $100 work Benjamin Franklin did turned into a $300 fiasco. An experienced plumber adamant I contact the city pushes my finances further into disarray. As a household with a single earner: I can't make mistakes like this. I hold no grudges with the company or work they performed, but someones wayward advice catapulted my plumbing expenses by triple the original amount. That's a blunder I can't overlook.

We had a new hot water heater installed and were not getting hot water after. Donn came back a few times to diagnose the issue and was always prompt and very courteous. He was a pleasure to work with and extremely knowledgeable. We also had to have some pipes rerouted a couple months before and he and Bryce got that job done quickly as well and got our drain flowing smoothly. We are very pleased with the service we received and will be recommending this company to others.