Jackson Plumbing
Plumber · Muncie, IN
Our verdict
Excellent emergency response (same-day appointments) with strong workmanship, but one older review flags a refusal to warranty poor installation work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Muncie, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness: 2 of 5 reviews highlight same-day or next-day emergency appointments
1 cited review
“got an appointment the next day”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship: 4 of 5 reviewers explicitly praise the quality of repairs and attention to detail
3 cited reviews
“The work they do is great, pricing is fair”
“stayed on it all day long. I have had no issues since”
“got an appointment the next day”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing: 4 of 5 reviews describe pricing as reasonable or fair
3 cited reviews
“The work they do is great, pricing is fair”
“stayed on it all day long. I have had no issues since”
“got an appointment the next day”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professionalism and courtesy: 4 of 5 reviewers describe technicians as friendly, courteous, and respectful
3 cited reviews
“The work they do is great, pricing is fair”
“stayed on it all day long. I have had no issues since”
“got an appointment the next day”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty and accountability issues: 1 of 5 reviews reports the company refused to fix installation work done incorrectly 2 years earlier, citing it was not a warranty issue despite poor workmanship
Cited in 1 of the 5 reviews we analyzed.
Inconsistent quality control: One 2-star review (2018) documents a kinked toilet supply line installed incorrectly two years prior; when discovered, the company refused to correct it under warranty and wanted the customer to pay for reinstallation
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I've had them do a lot of work for me over the years. Most of it done to satisfaction, especially when Mr. Jackson was on site, the work was done right. But then corners were being cut and jobs not finished off properly. case in point this picture where a 12" supply line for a toilet was twisted around and kinked to where it couldn't give good water flow. I didn't see this line at the time, I don't feel like you …”
Positive
“I have used David Jackson Plumbing a few times for the 6 years I have own a home in Muncie. They are 10/10. The work they do is great, the technicians are friends and kind, and their pricing is fair! I can always trust that they will be able to solve my problems and treat me and my home with respect.”
“We had them Jacksons repair a broken hot water line under our home earlier this year. Then we set I up to have a total replacement done of our water lines. Big job and they stayed on it all day long. I have had no issues since and these guys are friendly and professional. And best of all affordable! I’m planning on making an appointment with this company for work unrelated to what they have already done. If anyone …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 97 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2025.
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Nearby: Muncie · Farmland · Matthews · New Castle