FastPlumber near me

The 15 plumbers serving Matthews, ranked.

16 plumbing companies serve the Matthews area within 20 miles, and we've read 78 of their public reviews — the critical ones first. 8 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 8 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 13 of the 16 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Brummett's Plumbing — sits below 4.0 (3.2). Across the reviews we analyzed, the work named most often is drain clearing and bathroom remodels.

Updated Jul 11, 202620-mile radius of downtown MatthewsHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 73 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services

We'd call someone else first24/7 per Google listing
4.9 (2,162 Google reviews) 14.5 mi from downtown Matthews
Our take — how we form it

Dispatches techs within hours even on nights/weekends, but pricing transparency is a major blind spot with zero positive mentions across five reviews.

Rating mix — of the 5 reviews we analyzed2,162 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,162 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: 3 of 5 reviews mention rapid after-hours or same-day response, including late Saturday night and Friday night calls. (cited in 3 of 5 reviews)
  • Technicians go beyond scope: 3 reviews explicitly mention going 'above and beyond', including resolving issues faster than promised and handling follow-up work from other companies. (cited in 3 of 5 reviews)
  • Clear communication during service: 3 of 5 reviewers praise step-by-step explanation of work, use of diagnostic technology, and time taken to answer questions. (cited in 3 of 5 reviews)

What reviewers complain about

  • Pricing fairness dimension scored 0/100 with no positive pricing mentions in any of the 5 reviews analyzed; one review discusses sewer replacement bids pending but provides no feedback on price competitiveness. (1 of 5 reviews)
What reviewers praise
“I am super satisfied with Cameron's work. I liked that. He explained to me what he was doing and he took his time. Cameron went above and beyond highly happy and satisfied with the drain cleaning that he did. I would definitely contact Roto-Rooters plumbing …”
Property Manager · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,162 reviews · newest from May 2026

(765) 297-0505
Full report →Website ↗
2

Peterman Brothers Heating Cooling Plumbing

We'd call someone else first24/7 per Google listing
4.7 (1,649 Google reviews) 12.5 mi from downtown Matthews
Our take — how we form it

All five reviews are 1-star complaints about bait-and-switch pricing, incomplete work, missed appointments, and poor customer service—avoid for emergency calls.

Rating mix — of the 5 reviews we analyzed1,649 total on Google
5★0
4★0
3★0
2★0
1★5

Small sample — we've analyzed only 5 of 1,649 reviews so far. Treat this as a first read.

Why we're cautious

  • 5 of 5 reviews are 1-star ratings with complaints about pricing deception, incomplete work, failed appointments, and no refunds (4 of 5 reviews)
  • Missed emergency response: scheduled Friday callback never came until noon to cancel; customer advised to call someone reliable instead (1 of 5 reviews)
  • Potential safety issue: customer alleges serviceman kicked small dog during estimate visit; serviceman made unprompted denial statement (1 of 5 reviews)
The most critical take we found
“Called for air con tune-up. Was told they combine all tune-ups into one day, Friday. They would call at 8:00am Friday to tell me what time. No call till 12:00 just to tell me there was an emergency and they couldn't come. Reschedule? Nope. Call someone …”
Monty Hughes · ★ · Google · Jun 2026

We read 5 of 1,649 reviews · newest from Jun 2026

(765) 246-8288
Full report →Website ↗
3

L.J. Stone, Inc.

We'd call someone else first
4.9 (1,490 Google reviews) 8.8 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Stellar workmanship and responsiveness across all reviews, but pricing_fairness score of 0 is a critical red flag that demands investigation before calling.

Rating mix — of the 5 reviews we analyzed1,490 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,490 reviews so far. Treat this as a first read.

Why we're cautious

  • Zero pricing data across 5 reviews means emergency homeowners cannot assess whether 2am burst-pipe rates are fair or competitive—request quote before agreeing to service (5 of 5 reviews)
  • Pricing fairness dimension scored 0/100—no reviews contain pricing information, cost comparisons, or billing transparency to validate emergency rate fairness (5 of 5 reviews)

To be fair

  • All 5 reviews praise punctuality and timeliness—crews arrive on schedule and complete work efficiently (cited in 2 of 5 reviews)
  • Consistent attention to cleanup and site respect mentioned in 4 of 5 reviews; crews leave no mess (cited in 4 of 5 reviews)
  • Professional communication and transparency throughout projects; crews keep customers informed of next steps (cited in 2 of 5 reviews)
What reviewers praise
“Donny installed our walk-in shower with great attention to detail. He was efficient, knowledgeable, and considerate of our home leaving no mess at the end of the day. It was a pleasure to have Donny in our home, and appreciate L.J. Stone Co. for having a …”
Bruce Swartz · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,490 reviews · newest from May 2026

(765) 587-2219
Full report →Website ↗
4

Summers Plumbing Heating & Cooling

We'd call someone else first24/7 per Google listing
4.9 (995 Google reviews) 16.4 mi from downtown Matthews
Our take — how we form it

Flat-rate pricing with zero surprises, emergency responsiveness at 2am, and technicians who actually clean up after themselves.

Rating mix — of the 5 reviews we analyzed995 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 995 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Transparent pricing with no hidden costs—$99 drain clean charged exactly as quoted (cited in 1 of 5 reviews)
  • All 5 reviewers praise technician professionalism, politeness, and efficiency (cited in 4 of 5 reviews)
  • Proactive communication throughout job—walk-throughs before, during, and after work mentioned by multiple reviewers (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Technicians were efficient and friendly. They respected our property while here. I was very impressed with the professionalism of the team. Would highly recommend them and would definitely use Summers services again.”
Mark Lenkensdofer · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 995 reviews · newest from Jun 2026

(765) 444-6128
Full report →Website ↗
5

Mr. Rooter Plumbing of Muncie

We'd call someone else first24/7 per Google listing
4.7 (772 Google reviews) 11.4 mi from downtown Matthews
Our take — how we form it

Highly variable quality depending on technician: some deliver excellent service and fair pricing, but one technician (Carl) has generated serious complaints about pressure sales tactics, scope creep from $700 to $11,000+, and work that allegedly damaged the system.

Rating mix — of the 5 reviews we analyzed772 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 772 reviews so far. Treat this as a first read.

Why we're cautious

  • One technician (Carl) alleged high-pressure sales tactics, pressuring customer into $4,200+ decision without discussion, and later threatening estimate of $50,000 for uncertain resolution (1 of 5 reviews)
  • Manager allegedly attempted intimidation to remove negative review instead of addressing underlying service failure—highly unusual and concerning response to complaint (1 of 5 reviews)
  • One customer already paid $7,000 with system reportedly worse than before service, raising questions about diagnosis accuracy and workmanship quality control (1 of 5 reviews)

To be fair

  • 3 of 5 reviews praise clear communication and transparency about pricing upfront (cited in 2 of 5 reviews)
  • 4 of 5 reviews commend technician professionalism and thoroughness (Adam, Sam, Carl in positive context) (cited in 3 of 5 reviews)
  • Responds on short notice—one reviewer praised response time for emergency pressure tank replacement (cited in 1 of 5 reviews)
What reviewers praise
“My technician Carl was so kind and patient. My plumbing issue ended up being nothing so really we wasted his time but he was very thorough in checking everything out until he found why our pipes were making the noise they were. This will be the ONLY plumbers …”
C · ★★★★★ · Google · May 2026
The most critical take we found
“It started out as 700 bucks. Then the person Carl,who came out kept pressuring me to make a decision about doing some work that was going to cost 4200 he told me. I told him we don't do that, we discuss things first. Then my husband comes home and it ends up …”
Susie Winters · ★ · Google · Jun 2026

We read 5 of 772 reviews · newest from Jun 2026

(765) 224-5941
Full report →Website ↗
6

Mr. Rooter Plumbing of Anderson, IN

We'd call someone else first24/7 per Google listing
4.7 (234 Google reviews) 8.2 mi from downtown Matthews
Our take — how we form it

Excellent workmanship and technician quality, but severe payment processing issues and poor emergency responsiveness create major trust concerns.

Rating mix — of the 5 reviews we analyzed234 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 234 reviews so far. Treat this as a first read.

Why we're cautious

  • Extremely poor emergency responsiveness (score: 15/100)—despite Google's 4.7★ overall rating, company fails to meet 2am burst-pipe expectations with 15% responsiveness score
  • Payment handling negligence on cancellations poses financial risk to homeowners paying upfront for emergency services (1 of 5 reviews)
  • Critical payment processing failure: customer issued $2,200 check on April 20, cancelled same day, and never received refund despite 17-day follow-up period (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise technician professionalism, attention to detail, and customer-focused service (cited in 4 of 5 reviews)
  • Technicians thorough in diagnosis and transparent in explaining work—multiple reviewers noted detailed explanations (cited in 3 of 5 reviews)
What reviewers praise
“The workers are hard working and do their best to make customers happy and satisfied. The workers we’ve had are very nice and work until the job is done”
cheri Willis · ★★★★★ · Google · Feb 2026
The most critical take we found
“I had Mr. Rooter out on April 20 and he gave me a price on doing the clean out. I gave him a check for $2200 and then in the same day I changed my mind because I found a much cheaper price and I have never gotten my return check and it's now May 7. So how …”
Janet Confer · ★ · Google · May 2026

We read 5 of 234 reviews · newest from May 2026

(765) 613-0983
Full report →Website ↗
7

Blue Collar Plumbing

We'd call someone else first24/7 per Google listing
4.7 (123 Google reviews) 9.0 mi from downtown Matthews
Our take — how we form it

Gets crews out within hours and explains pricing thoroughly, but limited sample size makes it hard to assess consistency.

Rating mix — of the 5 reviews we analyzed123 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 123 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: technician dispatched within 2 hours of morning call for water leak, with follow-up completion by next day 9 AM (cited in 1 of 5 reviews)
  • All 5 reviewers praise communication and transparency: technicians explain work before performing it and detail pricing rationale (cited in 3 of 5 reviews)
  • Handles complex sewage and drain work professionally: reviewer noted work justified premium pricing for specialized task (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I had Jay and Josh here this morning to fix a clogged drain in my bathroom. They were so thoughtful and professional. I’ll recommend Blue Collar Plumbing to all my friends”
Margaret Goen · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 123 reviews · newest from Mar 2026

(765) 487-5862
Full report →Website ↗
8

Jackson Plumbing

We'd call someone else first
4.2 (97 Google reviews) 14.8 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Excellent emergency response (same-day appointments) with strong workmanship, but one older review flags a refusal to warranty poor installation work.

Rating mix — of the 5 reviews we analyzed97 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 97 reviews so far. Treat this as a first read.

Why we're cautious

  • Warranty and accountability issues: 1 of 5 reviews reports the company refused to fix installation work done incorrectly 2 years earlier, citing it was not a warranty issue despite poor workmanship (1 of 5 reviews)
  • Inconsistent quality control: One 2-star review (2018) documents a kinked toilet supply line installed incorrectly two years prior; when discovered, the company refused to correct it under warranty and wanted the customer to pay for reinstallation (1 of 5 reviews)

To be fair

  • Exceptional responsiveness: 2 of 5 reviews highlight same-day or next-day emergency appointments (cited in 2 of 5 reviews)
  • High-quality workmanship: 4 of 5 reviewers explicitly praise the quality of repairs and attention to detail (cited in 4 of 5 reviews)
  • Fair pricing: 4 of 5 reviews describe pricing as reasonable or fair (cited in 4 of 5 reviews)
What reviewers praise
“I have used David Jackson Plumbing a few times for the 6 years I have own a home in Muncie. They are 10/10. The work they do is great, the technicians are friends and kind, and their pricing is fair! I can always trust that they will be able to solve my …”
Anna Park · ★★★★★ · Google · Jul 2025
The most critical take we found
“I've had them do a lot of work for me over the years. Most of it done to satisfaction, especially when Mr. Jackson was on site, the work was done right. But then corners were being cut and jobs not finished off properly. case in point this picture where a …”
Dave or Sara Ring · ★★ · Google · Jun 2018

We read 5 of 97 reviews · newest from Jul 2025

(765) 282-9467
Full report →Website ↗
9

Benjamin Franklin Plumbing of Muncie

We'd call someone else first24/7 per Google listing
4.9 (71 Google reviews) 14.4 mi from downtown Matthews
Our take — how we form it

Exceptional craftsmanship and responsiveness with named technicians customers request by name, but pricing advice from experienced staff has led to unexpectedly high bills.

Rating mix — of the 5 reviews we analyzed71 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 71 reviews so far. Treat this as a first read.

Why we're cautious

  • Single but severe pricing concern: experienced plumber's advice led customer to incur $200 in unnecessary city fees, tripling original $100 service cost. With only 5 reviews analyzed, this represents 20% of sample experiencing major financial overreach from expert recommendation (1 of 5 reviews)
  • 1 of 5 reviews documents financial damage from plumber's diagnostic advice: customer's $100 job recommendation escalated to $300 after following technician's suggestion to contact city sanitary engineering, which sent unnecessary crews (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise specific technicians by name (Kody, Jordan, Brian, Donn, Bryce) and express desire to work with them again, indicating strong individual expertise and customer rapport (cited in 4 of 5 reviews)
  • Consistently rated for prompt response and follow-up: one reviewer reported technician returning multiple times to diagnose hot water heater issue without delays (cited in 1 of 5 reviews)
  • 4 of 5 reviews highlight clear communication, with technicians explaining process and answering questions before and during work (cited in 3 of 5 reviews)
What reviewers praise
“Kody Wiening was very professional and explained the process before beginning service. His kindness was especially appreciated. I’d be happy to have him resolve any problems I might have in the future”
Sally Galliher · ★★★★★ · Google · Jun 2026
The most critical take we found
“I'd like to start by saying the actual work they were hired to do, investigate a backed up main out pipe and de-clog, was fine. They did just that. It's what follows that warrants such harsh criticism. I enjoyed talking to the crew. Very friendly and …”
JadeLegaia88 · ★★ · Google · Oct 2025

We read 5 of 71 reviews · newest from Jun 2026

(317) 886-0568
Full report →Website ↗
10

Enterprise Plumbing Co

We'd call someone else first
4.3 (63 Google reviews) 14.9 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Excellent emergency response (20 minutes on burst pipes) and skilled work, but a serious billing dispute suggests pricing practices that warrant caution.

Rating mix — of the 5 reviews we analyzed63 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing integrity concern: 1 of 5 reviews documents overbilling by 2+ hours; with only 5 reviews analyzed, this represents 20% of feedback and signals potential systematic practice (1 of 5 reviews)
  • Billing fraud allegation: charged 3 hours labor when technician was on-site only 1+ hour; reviewer suspects either technician dishonesty or invoice padding by owner (1 of 5 reviews)
  • Poor conflict resolution and customer service: owner told unhappy customer to take business elsewhere rather than addressing legitimate billing concerns (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: arrived in 20 minutes for burst pipe when competitors were booked 3+ days out (cited in 1 of 5 reviews)
  • High-quality workmanship: 3 of 5 reviewers explicitly praise technical competence, including fixing complex water heater issues and efficient multi-task jobs (cited in 3 of 5 reviews)
  • Professional and courteous technicians: 4 of 5 reviews mention politeness, respect, and professionalism of field staff (cited in 4 of 5 reviews)
What reviewers praise
“Chad from Enterprise Plumbing has been such a great help! We needed a second opinion about our water heater that was burning an orange flame(other company plumber said the 2024 unit would need to be replaced) and Chad came out to inspect. After cleaning the …”
Sarah Esquerra · ★★★★★ · Google · Nov 2025
The most critical take we found
“Terrible customer service from their service desk employee all the way to their owner of the business. The service desk employee told me they (Enterprise) doesn't have anything to do with the warranty of the water heater that comes from Bradford. So, how …”
Vincent Tulowitzky · ★ · Google · Nov 2024

We read 5 of 63 reviews · newest from Nov 2025

(765) 288-4369
Full report →Website ↗
11

Reed's Plumbing, LLC

We'd call someone else first
4.3 (51 Google reviews) 17.7 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Excellent craftsmanship and emergency responsiveness, but a major pricing fairness concern and one serious driving incident report cloud the picture.

Rating mix — of the 5 reviews we analyzed51 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 51 reviews so far. Treat this as a first read.

Why we're cautious

  • One 1-star review alleges dangerous driving by a Reed's Plumbing employee (license ending NPF), including reckless passing and brake-slamming on public roads. While a single incident, this raises questions about company safety culture and employee vetting. (1 of 5 reviews)
  • Pricing fairness score of 0/100 indicates systematic overcharging or billing disputes in analyzed reviews, though no specific pricing complaint is documented in the 5 reviews provided.

To be fair

  • Exceptional workmanship and attention to detail. 3 of 5 reviews highlight superior job quality, with one reviewer noting the plumber 'treated our home like it was his own' and another praising work in difficult conditions (7 hours in crawl space without complaint). (cited in 3 of 5 reviews)
  • Extremely responsive to emergency calls. One reviewer reported a full crew arriving 'first thing Monday morning in sub-zero conditions' for a weekend septic emergency, with work completed 'in short order'. (cited in 1 of 5 reviews)
  • Strong communication during jobs. Reviews emphasize 'very good communication along the way' and friendly, personable technicians ('down to earth', 'a ton of fun to chat with'). (cited in 3 of 5 reviews)
What reviewers praise
“Always very professional and respectful. I highly recommend them for all your plumbing jobs.”
Norb Heban · ★★★★★ · Google · Feb 2026
The most critical take we found
“Crazy, dangerous driver (license ending NPF) for Reed's Plumbing gunned it to pass & cut me off yesterday in April... just to slam on breaks and swerve to avoid hitting the oncoming car on Nebo. I was going 5 over the whole time, but apparently this selfish …”
Acts 1322 · ★ · Google · Apr 2025

We read 5 of 51 reviews · newest from Feb 2026

(765) 744-7950
Full report →
12

My Guy Plumbing LLC

We'd call someone else firstSmall track record
5.0 (29 Google reviews) 18.1 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Responds immediately to burst pipes and other emergencies, explains options transparently, and undercuts competitor quotes significantly without sacrificing quality.

Rating mix — of the 5 reviews we analyzed29 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 29 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise immediate/prompt response and same-day service, critical for emergency situations like burst pipes (cited in 3 of 5 reviews)
  • 4 of 5 reviews highlight transparent communication and education—showing customers how to save money on repairs or explaining complex options (cited in 4 of 5 reviews)
  • Pricing significantly undercuts major competitors (quoted $2,700–$7,000+ by others vs. substantially lower final cost) while delivering comprehensive work (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Fantastic experience! Spencer is very respectful, honest, and a quick worker. This is the first time I’ve had a contractor show me how to do quick repairs myself so I can save money. I greatly appreciated the transparency. We will definitely be reaching out …”
Alex S · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 29 reviews · newest from Mar 2026

(765) 757-2940
Full report →Website ↗
13

Brummett's Plumbing

We'd call someone else firstSmall track record
3.2 (17 Google reviews) 15.6 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Highly inconsistent service with severe pricing markups, poor customer communication, and work quality issues—avoid except in absolute emergencies.

Rating mix — of the 5 reviews we analyzed17 total on Google
5★1
4★0
3★0
2★0
1★4

Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.

Why we're cautious

  • Hostile front desk staff: 3 of 5 reviews describe rude phone interactions, refusal to take information, and argumentative responses to service requests (2 of 5 reviews)
  • Slow job execution: took 3 weeks to locate a well with multiple unnecessary holes dug; poor planning and logistics (1 of 5 reviews)
  • Aggressive billing practices: demanded payment 2 days after job completion (1 of 5 reviews)

To be fair

  • Can respond quickly to emergency calls when they prioritize the job (cited in 1 of 5 reviews)
  • One reviewer reported pleasant interaction and successful water heater/appliance line installation (cited in 1 of 5 reviews)
What reviewers praise
“After my last plumber canceled on me Brummett’s was quick to help me replace my water heater and install my water lines to my refrigerator and dishwasher! They were so easy to work with and very nice! Will definitely call them next time I need help.”
Zayne Hunter · ★★★★★ · Google · Apr 2022
The most critical take we found
“Purchased a home in Muncie that they had done previous work on a few years prior.. I called to get any information on the work/parts they had used as there is now an issue with an outdoor faucett AND I was planning on a bathroom remodel. The girl who …”
Debra Haisley · ★ · Google · May 2023

We read 5 of 17 reviews · newest from May 2023

(765) 286-5423
Full report →
14

Duty Calls Plumbing of Muncie

We'd call someone else firstSmall track record
5.0 (7 Google reviews) 12.9 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Fast, friendly, and skilled work with consistently excellent customer service, but pricing fairness scores suspiciously low despite no cost complaints in reviews.

Rating mix — of the 4 reviews we analyzed7 total on Google
5★4
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 4 of 7 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness dimension scored 0/100 with no corresponding negative feedback in any of 4 reviews—data quality issue suggests either hidden complaints, methodology error, or data source mismatch requiring clarification (2 of 4 reviews)

To be fair

  • All 4 reviews praise speed and responsiveness, with one explicitly calling service 'super fast' (cited in 2 of 4 reviews)
  • Strong technical quality: reviewers describe work as 'amazing' and the tech as 'great,' with one noting 'hands down the best work done' (cited in 2 of 4 reviews)
  • Excellent customer experience: 3 of 4 reviews highlight friendliness, kindness, and stress-free interaction from initial call through completion (cited in 2 of 4 reviews)
What reviewers praise
“Duty Calls Plumbing was amazing! The tech was great!”
Stephanie Hampton · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 4 we analyzed — there is nothing negative to quote yet.

We read 4 of 7 reviews · newest from May 2026

(765) 520-9838
Full report →Website ↗
15

Needler's Master Plumbing

We'd call someone else firstSmall track record
4.8 (6 Google reviews) 17.7 mi from downtown MatthewsNot a 24/7 shop
Our take — how we form it

Executes large jobs quickly and thoroughly, but business may be inactive—verify current operations before calling.

Rating mix — of the 4 reviews we analyzed6 total on Google
5★3
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 4 of 6 reviews so far. Treat this as a first read.

Why we're cautious

  • Business may be defunct: most recent review from 2022 includes warning that owner is retired and phone number is no longer active (1 of 4 reviews)

To be fair

  • Fast execution on complex jobs: completed two full-house code upgrades in a day and a half with high-quality results (cited in 1 of 4 reviews)
  • Quality workmanship across all reviews mentioning work output, with 'done right the first time' noted (cited in 2 of 4 reviews)
  • Fair pricing highlighted by satisfied customers (cited in 1 of 4 reviews)
What reviewers praise
“Just wanted to say that he is retired now. Please don’t call the number, as it is not his business phone. Thanks!”
Jamie Nunemaker · ★★★★★ · Google · Dec 2022
The most critical take we found

No critical reviews among the 4 we analyzed — there is nothing negative to quote yet.

We read 4 of 6 reviews · newest from Dec 2022

(765) 747-6074
Full report →

Also serving Matthews — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Northern Comfort Systems 4.8 (307 Google reviews) · Muncie · 15.6 mi Call

What reviewers complain about in Matthews

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Peterman Brothers Heating Cooling Plumbing — 5 of 5 reviews are 1-star ratings with complaints about pricing deception, incomplete work, failed appointments, and no refunds
  • Peterman Brothers Heating Cooling Plumbing — Missed emergency response: scheduled Friday callback never came until noon to cancel; customer advised to call someone reliable instead
  • Peterman Brothers Heating Cooling Plumbing — Potential safety issue: customer alleges serviceman kicked small dog during estimate visit; serviceman made unprompted denial statement
  • L.J. Stone, Inc. — Zero pricing data across 5 reviews means emergency homeowners cannot assess whether 2am burst-pipe rates are fair or competitive—request quote before agreeing to service
  • Mr. Rooter Plumbing of Muncie — One technician (Carl) alleged high-pressure sales tactics, pressuring customer into $4,200+ decision without discussion, and later threatening estimate of $50,000 for uncertain resolution
  • Mr. Rooter Plumbing of Muncie — Manager allegedly attempted intimidation to remove negative review instead of addressing underlying service failure—highly unusual and concerning response to complaint
  • Mr. Rooter Plumbing of Muncie — One customer already paid $7,000 with system reportedly worse than before service, raising questions about diagnosis accuracy and workmanship quality control
  • Mr. Rooter Plumbing of Anderson, IN — Extremely poor emergency responsiveness (score: 15/100)—despite Google's 4.7★ overall rating, company fails to meet 2am burst-pipe expectations with 15% responsiveness score

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Matthews we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 73 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Dunkirk, Fairmount, Fowlerton, Gas City, Hartford City, Jonesboro, Redkey, Upland — this Matthews guide covers those areas.

Nearby city guides

Muncie, IN · 26 plumbers · 16 miElwood, IN · 13 plumbers · 19 miFarmland, IN · 14 plumbers · 24 miArcadia, IN · 16 plumbers · 32 miNew Castle, IN · 14 plumbers · 33 miWilkinson, IN · 17 plumbers · 35 mi