Brummett's Plumbing
Plumber · Muncie, IN
You call them directly — we don't sell your info or route the call.
Our verdict
Highly inconsistent service with severe pricing markups, poor customer communication, and work quality issues—avoid except in absolute emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Can respond quickly to emergency calls when they prioritize the job
1 cited review
“Quick to help, so easy to work with and very nice!”
One reviewer reported pleasant interaction and successful water heater/appliance line installation
1 cited review
“Quick to help, so easy to work with and very nice!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Hostile front desk staff: 3 of 5 reviews describe rude phone interactions, refusal to take information, and argumentative responses to service requests
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Slow job execution: took 3 weeks to locate a well with multiple unnecessary holes dug; poor planning and logistics
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
Red flag
Aggressive billing practices: demanded payment 2 days after job completion
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
Severely overpriced: charged $1,800 above the highest competing quote even after a $2,500 'discount'
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
Work quality issues including improperly installed pipes (eyeballed rather than leveled) and temporary repairs that fail within weeks
“Unclog lasted 3 weeks, sinks of all things aren't covered.”
1 more cited review
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
Poor follow-up: required realtor to threaten twice to get job completion; warranty claims denied for basic fixtures like sinks
“Charged $1,800 OVER any other reputable local plumber's highest quote.”
1 more cited review
“Unclog lasted 3 weeks, sinks of all things aren't covered.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Purchased a home in Muncie that they had done previous work on a few years prior.. I called to get any information on the work/parts they had used as there is now an issue with an outdoor faucett AND I was planning on a bathroom remodel. The girl who answered wouldn't even take my name or the address of the house. She literally said she didn't have time , and they don't keep records like that anyway. Very very …”
“Called on a Monday morning to ask for an estimate on some residential plumbing tasks at my home. The call was taken by a lady whose patience was at a stress point. She got into an argument with me regarding the replacement of hose bibs. She was not interested in listening...only talking over me telling me why they could not do any type of work like that. I then apologized to this person for bothering them with …”
“We needed someone in a pinch to get our well treated and a riser pipe installed to be able to sell our house. We called Brummets and he sent guys out there to try and locate the well which they finally did after 3 weeks of digging 5+ holes in our yard and destroying it. Also our realtor had to threaten them twice just to get them to come back and get the job done. The riser pipe wasn't even installed straight …”
Positive
“After my last plumber canceled on me Brummett’s was quick to help me replace my water heater and install my water lines to my refrigerator and dishwasher! They were so easy to work with and very nice! Will definitely call them next time I need help.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.
Newest review in our sample: May 2023.
Own Brummett's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Brummett's Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Muncie · Farmland · Matthews · New Castle