Mr. Rooter Plumbing of Anderson, IN
Plumber · Anderson, IN · Open 24 hours per Google listing
Our verdict
Excellent workmanship and technician quality, but severe payment processing issues and poor emergency responsiveness create major trust concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Muncie, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise technician professionalism, attention to detail, and customer-focused service
2 cited reviews
“Workers are hard working and work until the job is done”
“Ryan explained in detail what needed to be done professionally”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians thorough in diagnosis and transparent in explaining work—multiple reviewers noted detailed explanations
1 cited review
“Ryan explained in detail what needed to be done professionally”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Extremely poor emergency responsiveness (score: 15/100)—despite Google's 4.7★ overall rating, company fails to meet 2am burst-pipe expectations with 15% responsiveness score
Red flag
Payment handling negligence on cancellations poses financial risk to homeowners paying upfront for emergency services
“Never received return check for $2200 after cancellation”
Critical payment processing failure: customer issued $2,200 check on April 20, cancelled same day, and never received refund despite 17-day follow-up period
“Never received return check for $2200 after cancellation”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had Mr. Rooter out on April 20 and he gave me a price on doing the clean out. I gave him a check for $2200 and then in the same day I changed my mind because I found a much cheaper price and I have never gotten my return check and it's now May 7. So how could I be pleased?”
Positive
“The workers are hard working and do their best to make customers happy and satisfied. The workers we’ve had are very nice and work until the job is done”
“Service was excellent. Ryan, the assigned plumber was very professional and explained in detail what needed to be done. I felt that Ryan went above and beyond what we have come to expect from service providers.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 234 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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