Mr. Rooter Plumbing of Anderson, IN
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Based on review analysis
2 concerns
Extremely poor emergency responsiveness (score: 15/100)—despite Google's 4.7★ overall rating, company fails to meet 2am burst pipe expectations with 15% responsiveness score, Payment handling negligence on cancellations poses financial risk to homeowners paying upfront for emergency services
Trust Score: 0/100 · Based on 234 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 234 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Critical payment processing failure: customer issued $2,200 check on April 20, cancelled same day, and never received refund despite 17-day follow-up period
Extremely poor emergency responsiveness (score: 15/100)—despite Google's 4.7★ overall rating, company fails to meet 2am burst pipe expectations with 15% responsiveness score
Payment handling negligence on cancellations poses financial risk to homeowners paying upfront for emergency services
Quality & Professionalism
4 of 5 reviews praise technician professionalism, attention to detail, and customer-focused service
Technicians thorough in diagnosis and transparent in explaining work—multiple reviewers noted detailed explanations
Communication
Technicians thorough in diagnosis and transparent in explaining work—multiple reviewers noted detailed explanations
Customer reviews
Reviews from Google, Yelp & more
The workers are hard working and do their best to make customers happy and satisfied. The workers we’ve had are very nice and work until the job is done
Service was excellent. Ryan, the assigned plumber was very professional and explained in detail what needed to be done. I felt that Ryan went above and beyond what we have come to expect from service providers.
Sam was very detailed and informative. It showed that he cared about the customer and the service he provided. I was very happy with him.-Kelley C
I had Mr. Rooter out on April 20 and he gave me a price on doing the clean out. I gave him a check for $2200 and then in the same day I changed my mind because I found a much cheaper price and I have never gotten my return check and it's now May 7. So how could I be pleased?
Our technician was absolutely amazing! He knew exactly what to do to figure out what the problems were with the water heater. He was very respectful and did not try to talk down to me at all. Being elderly, you can’t imagine how I really appreciate that from a young guy. He took pictures and examined the whole water heater all the while explaining everything he was doing and what he found. I was so thankful that you sent a technician who knew what he was doing.
Business details
Service area
Based in Anderson. Serves 3 nearby cities within 20 miles:
Mr. Rooter Plumbing of Anderson, IN