Peterman Brothers Heating Cooling Plumbing
Plumber · Muncie, IN · Open 24 hours per Google listing
Our verdict
All five reviews are 1-star complaints about bait-and-switch pricing, incomplete work, missed appointments, and poor customer service—avoid for emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Muncie, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
5 of 5 reviews are 1-star ratings with complaints about pricing deception, incomplete work, failed appointments, and no refunds
“No call till 12:00 just to tell me there was an emergency”
2 more cited reviews
“claims $83 to clean a drain then really charges $191”
“took over 40 minutes to convince him I could not afford his charges”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Missed emergency response: scheduled Friday callback never came until noon to cancel; customer advised to call someone reliable instead
“No call till 12:00 just to tell me there was an emergency”
Red flag
Potential safety issue: customer alleges serviceman kicked small dog during estimate visit; serviceman made unprompted denial statement
“took over 40 minutes to convince him I could not afford his charges”
Bait-and-switch pricing: quoted $83 for drain cleaning but charged $191, with follow-up camera inspection promised as free but implying additional charges
“claims $83 to clean a drain then really charges $191”
Failed to complete work: furnace serviceman spent day on personal calls and left job incomplete; homeowner had to call competitor for new furnace installation
No refund follow-through: after incomplete furnace repair, company promised to escalate refund request to supervisor but failed to process after three weeks
Aggressive upselling: pressured customer for 2 years to install new HVAC system, then sold emergency replacement at inflated price when part delay occurred
Cited in 1 of the 5 reviews we analyzed.
Defective new equipment with poor follow-up: installed unit failed within 4 hours; customer left without heat for 2+ days waiting for repair appointment
Cited in 1 of the 5 reviews we analyzed.
Prolonged negotiation over estimates: took over 40 minutes to convince serviceman customer could not afford quoted charges
“took over 40 minutes to convince him I could not afford his charges”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called for air con tune-up. Was told they combine all tune-ups into one day, Friday. They would call at 8:00am Friday to tell me what time. No call till 12:00 just to tell me there was an emergency and they couldn't come. Reschedule? Nope. Call someone reliable.”
“We paid almost $200 to get our furnace fixed. The serviceman was super nice, but was here all day because he kept going outside to talk on his phone. When he left, he said the issue was fixed. But the next time the furnace kicked on, it was clear he hadn't actually done anything. We ended up calling Mike King and getting a new furnace. My husband called Peterman and asked for a refund, and the customer service …”
“Buyer beware! This bait & switch company who claims $83 to clean a drain then really charges $191 with a promise of returning the next day to "put a camera down the drain" free of charge. We were told it's clean enough to use which means $191 only did a partial clean out so the next day is more charges. The tech blames the lady answering the phone for not knowing their charges. What a dog & pony show.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,649 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Peterman Brothers Heating Cooling Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.