Chen Plumbing
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
4.9★ across 1,712 reviews; reviewConsistency=0.958 with 98 of 100 five-stars — fast_response=19 and workmanship=20 are top themes; same-day service with stocked vans and no upsell on unnecessary repairs documented repeatedly.
What reviewers keep saying
- fast_response cited in 19 of 100 reviewed reviews — one tech responded within 10 minutes of initial message, arrived 20 minutes later, and resolved the issue in 5 minutes (cited in 2 of 100 reviews)
- Anti-upsell discipline confirmed: tech diagnosed 120 PSI overpressure issue, fixed pressure-reducing valve and expansion tank instead of pushing a new water heater — all work clean and fully explained (cited in 1 of 100 reviews)
- Fair and transparent pricing — line items walked through with customer, workmanship=20 theme across 100 analyzed reviews, BBB A+ accredited (cited in 2 of 100 reviews)
What reviewers complain about
- No repeated complaints found in the reviews we've read.
“Shane from Chen Plumbing was an absolute pleasure to work with. The work was A+ class quality and completed in a timely manner. Unlike some professionals, Shane had all the necessary supplies on the Van, gave the estimate and did all the work same day! Who …”
“I was disappointed with Chen Plumbing after reading so many great reviews. My 20-year-old water heater started leaking, so I called them out. The techs said my water pressure was extremely high at 110 psi, which surprised me because our original plumber had …”
We read 100 of 1,712 reviews · newest from Mar 2026 · BBB A+ accredited