Atlanta Star Plumbing
Plumber · Atlanta, GA · Open 24 hours per Google listing
Our verdict
Excellent emergency responders with same-day dispatch and strong technical skills, but pricing can jump 300%+ on site with minimal warning.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 114 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day and rapid emergency response: 4 reviews explicitly mention same-day arrival or dispatch within hours during flooding/burst situations
1 cited review
“From phone call to completion was a great experience”
Cited in 3 of the 114 reviews we analyzed — 2 cited reviews not excerpted here.
Solves difficult problems other plumbers cannot: 2 reviews highlight solving multi-year issues and specialized work (low water pressure, gas line leak) that competitors failed on
1 cited review
“Solved low water pressure other companies could not solve”
Cited in 2 of the 114 reviews we analyzed — 1 cited review not excerpted here.
Thorough diagnostic and educational approach: 5 reviews praise technicians for explaining work, educating customers on prevention, and conducting comprehensive checks beyond the initial complaint
1 cited review
“Explained reason of his acts so I can do better prevention”
Cited in 4 of the 114 reviews we analyzed — 3 cited reviews not excerpted here.
Professional front desk: 2 reviews specifically praise dispatcher Maria for kindness, quick processing, and turning a stressful emergency into a positive experience
Cited in 2 of the 114 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential fraud allegation: 1 review alleges company deliberately misdiagnosed roof leak as plumbing issue and referred customer to restoration company for fraudulent $20k insurance claim
Cited in 1 of the 114 reviews we analyzed.
Red flag
Reliability issues on return visits: 1 review reports technician over 1 hour late with no notification, then left mid-job to source silicone (went to closed store despite two alternatives nearby), compounding a $423 final bill for simple replacement
Cited in 1 of the 114 reviews we analyzed.
Severe pricing surprises: 3 reviews report final bills dramatically exceeding initial quotes or reasonable market rates—$550 for a $15 cartridge replacement, $400 for 40 minutes of drain work, $423 for a $20 flush valve installation
Cited in 3 of the 114 reviews we analyzed.
Refuses phone pricing transparency: 1 review reports technician would not provide estimate over phone for standard cartridge replacement, forcing $79 trip charge to get shocking on-site quote
Cited in 1 of the 114 reviews we analyzed.
Service charge applied even when work declines: 1 customer charged $79 trip fee after refusing overpriced quote and replacing part themselves
Cited in 1 of the 114 reviews we analyzed.
Poor follow-up on pricing complaints: 1 long-time customer reports company ignored multiple attempts to discuss $423 overcharge for simple flush valve replacement
Cited in 1 of the 114 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 114 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible experience! Crooks! I called them to change shower cartridge. They quoted $79 visit charge, and then estimate on arrival and inspection. I asked them the estimated price for a cartridge replacement, as I knew what it was. They would not give me a price over the phone. I mean this has to be a standard charge! Techician arrived, inspected, determined it was the cartridge...and quoted me $550 + $79 trip fee …”
“I have used Britt for many years and was very disappointed this last time I called them for a very simple flush valve replacement for my Kohler toilet. I purchased the part on Amazon for less than $20 because I wanted the part replaced with a Kohler part. After the person they sent was over an hour late for the appointment I called and was told that they knew he was not going to be here on time (a phone call letting …”
“Atlanta Star Plumbing works with Mike Hampton Restoration company to commit fraud. The plumbing company told me it was a plumbing issue and to contact their friend Mike to do restoration on my home. Mind you my carpet was wet in a small area. Hampton Restoration comes out and attempts to file a fraudulent claim with my homeowners insurance for $20,000. Turns out I didn't have a plumbing problem. My carpet was wet …”
Positive
“Matt and Stew were prompt, courteous, and professional. They were thorough in identifying the problem (not an easy task), and transparent about the costs involved and the amount of wallboard. That would have to be removed to allow for their work to be done”
“I had a main valve break, which left me with no water. From the phone call with Heidi to completion was a great experience. Britt and Stew came out and hooked me up immediately. They were very professional and did an amazing job. Would definitely refer them in the future.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Significant rating gap: Google 4.8/5 (411 reviews) vs. Yelp 3.1/5 (19 reviews). Yelp reviews cluster multiple severe overpricing complaints and reliability issues absent or buried in Google's larger sample, suggesting dissatisfied customers preferentially review on Yelp.
Should you hire Atlanta Star Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Atlanta Star Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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