FastPlumber near me

The 15 24/7 plumbers serving Richmond

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 170 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown RichmondHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 170 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Richmond →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Michael & Son Services

Top pick24/7 per Google listing
4.8 (9,708 Google reviews) 8.0 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Technicians arrive same-day with professional attention to detail, explain work clearly, and charge fairly—but only 5 reviews means limited track record for emergency reliability.

Rating mix — of the 5 reviews we analyzed9,708 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 9,708 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-day scheduling even during adverse weather (snow mentioned in 2 reviews) (cited in 2 of 5 reviews)
  • Technicians explain problems and solutions clearly so homeowners understand costs and can make informed decisions (3 reviews emphasize communication quality) (cited in 3 of 5 reviews)
  • Clean, safety-focused workmanship with attention to detail (boot covers, wire organization, professional presentation) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Andrew was friendly and provided great information so we could make informed decisions for our home and family. He provided lots of different options and we didn’t feel like we were being “conned” or tricked as we often do. He was on time and professional! …”
Carrie Barbagallo · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 9,708 reviews · newest from Mar 2026

(804) 603-8738
Full report →Website ↗
2

Plumber Near Me

Top pick24/7 per Google listing
5.0 (1,469 Google reviews) 9.6 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0/1469 with BBB A+. Jesse, Kevin, Chris, Nathan named repeatedly. Documented middle-of-night arrival to a flooded home and a $300 camera fee waived when customer commits to sewer pipe replacement.

Rating mix — of the 15 reviews we analyzed1,469 total on Google
5★14
4★0
3★0
2★1
1★0

What reviewers keep saying

  • Confirmed middle-of-the-night emergency response: arrived with home filled with water and waited to confirm no further leak before leaving. (cited in 2 of 100 reviews)
  • Sewer specialty with septic-to-public-sewer conversion completed in a single day, including new grass seed. (cited in 2 of 100 reviews)
  • $300 camera inspection fee waived when customer commits to sewer pipe replacement. (cited in 1 of 100 reviews)

What reviewers complain about

  • 2 of 100 sampled reviews mention slow response — at least one reviewer reports Jesse running late on an emergency call. (1 of 100 reviews)
What reviewers praise
“Kevin and his crew did a fantastic job switching our home from septic over to public sewer. They completed their scope in a single day, and even put down new grass seed over my entire front yard. I would highly recommend!”
Joe Bareford · ★★★★★ · Google · Feb 2026
The most critical take we found
“Initial assessment went fine. After second visit, I was "shown" the repairs. I later discovered the shower was obviously not in decent working order after all. They returned but I should have been told I still needed an additional part instead of portraying …”
vadustbunny · ★★ · Google · Apr 2026

We read 100 of 1,469 reviews · newest from Feb 2026 · BBB A+ accredited

(804) 840-6896
Full report →Website ↗
3

Robinson's Plumbing Service

Top pick24/7 per Google listing
4.7 (1,186 Google reviews) 11.8 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

They'll come Saturday in a polar vortex and finish complex jobs in a day—premium service with fair pricing, no gouging.

Rating mix — of the 5 reviews we analyzed1,186 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,186 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews (100%) praise professionalism, courtesy, and politeness from named crew members (Tim, Justin, Steve, Derrick). (cited in 5 of 5 reviews)
  • Emergency/weekend availability proven: responded Saturday during polar vortex, fixed major water outage same day for well/farm property. (cited in 1 of 5 reviews)
  • 4 of 5 reviews highlight problem-solving creativity and willingness to go beyond standard approach: navigated narrow crawl space, avoided floor damage, rerouted lines with minimal disruption. (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“We had a big leak under the kitchen sink. Called on Tuesday. And plumber Tim came on Wednesday. He fixed the leak in 30 min. He was quiet, polite and on his way.”
Susan Drumwright · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,186 reviews · newest from May 2026

(804) 794-0918
Full report →Website ↗
4

Colonial Plumbing & Heating Co., Inc.

Top pick24/7 per Google listing
4.8 (812 Google reviews) 14.3 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Shows up fast even on holidays, fixes complex issues on second visit if needed, and won't charge you for parts they grab mid-job.

Rating mix — of the 5 reviews we analyzed812 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 812 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviewers praise professional and knowledgeable technicians by name (cited in 5 of 5 reviews)
  • Responds to emergency calls on Christmas Eve and holiday periods with early morning arrival (cited in 1 of 5 reviews)
  • Will return same day or next morning to complete work if initial visit doesn't fully resolve issue (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Thank you Jordan, Ty, Landon and Will! Our downstairs bathroom and kitchen were overflowing from a clogged drain leading out of the house. They showed up to help promptly and worked hard on the issue for several hours last night, explaining everything as they …”
Steven Bishop · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 812 reviews · newest from Feb 2026

(804) 526-8415
Full report →Website ↗
5

Mr. Rooter Plumbing of Richmond, VA

Top pick24/7 per Google listing
4.9 (659 Google reviews) 10.7 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Plumbers go above and beyond on complex jobs and pricing, with consistently strong workmanship—but scheduling transparency and administrative follow-up can lag.

Rating mix — of the 5 reviews we analyzed659 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 659 reviews so far. Treat this as a first read.

Why we're cautious

  • One reviewer reported inconsistent cleanup and administrative friction (payment/receipt issues) on same job, suggesting potential operational gaps despite quality workmanship. (1 of 5 reviews)
  • Timeline estimates unreliable on complex jobs. One bathroom remodel took approximately three times longer than initially estimated. (1 of 5 reviews)
  • Administrative/payment closure process reported as disorganized and difficult. Reviewer noted 'nightmare to close out the job payment and get a receipt.' (1 of 5 reviews)

To be fair

  • Tackles difficult diagnoses that other plumbers avoid or oversimplify. One reviewer reported a plumber suggested unnecessary wall demolition; Mr. Rooter found a non-invasive solution instead. (cited in 1 of 5 reviews)
  • Willingness to persist on hard problems. Plumber returned early unprompted to complete a multi-day residential water line issue that neighbors said took days or went unsolved. (cited in 1 of 5 reviews)
  • Fair pricing on bundled work. Multiple reviews praise transparent, competitive pricing for multi-service jobs without unnecessary structural intervention. (cited in 2 of 5 reviews)
What reviewers praise
“Brandon from Mr. Rooter was incredible to work with. We were dealing with several issues at one of our listings, and not all of them were even plumbing related, but he stepped in and helped with multiple things without hesitation. His attitude and willingness …”
Jacquelyn Cheney · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 659 reviews · newest from Apr 2026

(804) 302-6553
Full report →Website ↗
6

Benjamin Franklin Plumbing of West Richmond

Top pick24/7 per Google listing
4.8 (574 Google reviews) 9.6 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Owner-operated shop that tackles complex jobs end-to-end with same-day scheduling, but watch for scope creep on quotes.

Rating mix — of the 5 reviews we analyzed574 total on Google
5★4
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 574 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: responded to Saturday end-of-shift sewer backup and scheduled major repair for Monday morning, with owner present (cited in 1 of 5 reviews)
  • Owner involvement and pride in work: Chris Jr. personally showed up for multi-day sewer line replacement and finishing grading, demonstrating accountability (cited in 1 of 5 reviews)
  • Significant cost savings vs. competitors: one reviewer saved thousands of dollars when Michael identified the actual problem versus competitor's expensive whole-house system recommendation (cited in 1 of 5 reviews)

What reviewers complain about

  • Quote scope creep: one reviewer's bathroom repair estimate doubled in final price, leaving them feeling 'blindsided' despite approving financing (1 of 5 reviews)
What reviewers praise
“Service was exceptional. The plumber, Mike was able to respond to our main sewer line backup at the end of shift on Saturday. He was courteous, very thorough in investigating the issue, and honest with his recommendations. He presented me with two very …”
Brian Francis · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 574 reviews · newest from Apr 2026

(804) 373-8102
Full report →Website ↗
7

Triangle Plumbing Repair & Drain Cleaners

Top pick24/7 per Google listing
4.9 (254 Google reviews) 6.7 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives fast, diagnoses quickly, and leaves your home spotless—all five recent reviews praise the same core experience.

Rating mix — of the 5 reviews we analyzed254 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 254 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast response and punctual arrival: 4 of 5 reviews explicitly mention quick response times and on-time service (cited in 3 of 5 reviews)
  • Clear communication and explanation of work: 4 of 5 reviewers highlight technicians explaining the problem and solution before and during work (cited in 4 of 5 reviews)
  • Professional demeanor and respect for customer property: 4 of 5 reviews mention politeness, professionalism, and leaving homes clean after service (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“This company is the best! I had Nick and Brian come to fix my bathroom sink and they did a great job. Next time I need service I will always ask for them. They were very friendly and easy to talk to, and explained everything to me. I wouldn’t use any one …”
Anne Twisdale · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 254 reviews · newest from Jan 2026

(804) 485-1522
Full report →Website ↗
8

Any Time Emergency Plumbing

Top pick24/7 per Google listing
4.7 (233 Google reviews) 5.3 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives same-day on emergency calls with upfront pricing and thorough explanations—Dana Davis specifically mentioned by name across multiple reviews for professionalism.

Rating mix — of the 5 reviews we analyzed233 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 233 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day emergency response: 2 of 5 reviewers explicitly mention same-day arrival during emergencies (including New Year's Day and late-night calls). (cited in 2 of 5 reviews)
  • Transparent pricing and honest quotes: 3 reviewers praise upfront, fair pricing that matches or beats competitor estimates. (cited in 3 of 5 reviews)
  • Clear communication and customer education: 2 reviewers specifically mention plumbers explaining work thoroughly so customers understand the issue, contrasting with competitors who 'keep you in the dark'. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Anytime plumbing went over and beyond to fix a issue I had with multiple leaks due to pipe freezing issues. He was not satisfied until all issue were resolved i highly recommend them if you have any plumbing issues. Thanks again”
Alphaeus Allen · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 233 reviews · newest from Feb 2026

(804) 869-2686
Full report →

Worth a look — with caveats

Real strengths, but read the concerns first
9

PlumbLife Plumbing

Caveats apply24/7 per Google listing
4.8 (645 Google reviews) 12.1 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response with strong technician quality, but customer service struggles with listening to requests and pricing transparency issues have surfaced in larger jobs.

Rating mix — of the 5 reviews we analyzed645 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 645 reviews so far. Treat this as a first read.

Why we're cautious

  • Scope creep and upselling on complex jobs—1 of 5 reviews shows technician performing unauthorized work changes (chrome vs. porcelain handles, pipe material substitution) and then demanding $800 additional charge to fix resulting problem (1 of 5 reviews)
  • Defensive behavior and dismissal of customer concerns—1 reviewer reported technician denied making obvious mistakes (crooked spout) and described interaction as condescending; reviewer explicitly warned against hiring if female (1 of 5 reviews)
  • Ignores explicit customer requests and substitutes own judgment without approval—1 reviewer paid $1,474 for valve/pipe replacement but technician replaced porcelain handles with chrome and didn't restore original tub drain function, then offered $800 additional charge for work that cost $32 in materials (1 of 5 reviews)

To be fair

  • Exceptional emergency response and same-day problem resolution—3 reviewers praised quick appointment turnaround and same-day completion of complex jobs like frozen pipes and burst kitchen lines (cited in 3 of 5 reviews)
  • Top technicians (particularly Daryl and Sean) deliver professional, patient explanations and go above and beyond—4 of 5 reviews highlight specific technician expertise and educational communication (cited in 4 of 5 reviews)
  • Transparent cost communication when scope is clear—1 reviewer noted upfront explanation of worst-case scenarios and protection of work areas (cited in 1 of 5 reviews)
What reviewers praise
“The overall service was amazing. The quick turnaround for an appointment was by far greatly appreciated. Daryl Taylor was very professional and efficient. He explained the visit in the beginning, during, and afterwards. He even wore boot covers. Highly …”
Kesha Johnson · ★★★★★ · Google · Mar 2026
The most critical take we found
“NEVER AGAIN - hired these guys 5/27 to replace tub spout & 3 valves swapping out copper for brass pipes behind the access panel. Showed plumber Sean Farrow what I wanted to match current valves which were porcelain bathtub handles. He ignored my requests & …”
XD XD · ★ · Google · May 2026

We read 5 of 645 reviews · newest from May 2026

(804) 606-0764
Full report →Website ↗
10

Roto-Rooter Plumbing & Drain Services

Caveats apply24/7 per Google listing
4.5 (638 Google reviews) 0.8 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives fast and communicates well, but installation quality is inconsistent—one reviewer paid extra to fix a botched P-trap installation.

Rating mix — of the 5 reviews we analyzed638 total on Google
5★4
4★0
3★1
2★0
1★0

Small sample — we've analyzed only 5 of 638 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews documents installation failures (P-trap and wire placement) that customer lost confidence in service recovery, citing previous job issues as contributing to reluctance to use Roto-Rooter again for related work (1 of 5 reviews)
  • Installation workmanship quality issues: incorrect P-trap installation on garbage disposal that caused water backup, requiring customer to pay $99 for another plumber to fix; power wires also not properly secured per manufacturer instructions (1 of 5 reviews)
  • Pricing appears high relative to market (50/100 fairness score indicates significant concern), though limited direct evidence in reviews—one customer paid $99 service charge to fix Roto-Rooter's error (1 of 5 reviews)

To be fair

  • 4 of 5 reviewers praise responsiveness and quick arrival, including early arrival before scheduled appointment (cited in 4 of 5 reviews)
  • 4 of 5 reviewers highlight knowledgeable technicians who explain problems clearly and provide education (cited in 4 of 5 reviews)
  • Easy weekend scheduling availability noted by reviewer (cited in 1 of 5 reviews)
What reviewers praise
“Chris was extremely beneficial in helping us with an ongoing line issue. He was honest, knowledgeable, and efficient. He installed a clean-out and repaired the line that was damaged as a result of some roots. Thank you for providing us such great service!”
Melissa G. · ★★★★★ · Google · Mar 2026
The most critical take we found
“Service: Installation of garbage disposal (InSinkErator Badger 5XL Continuous feed 1/2-HP), dishwasher (GE 24-in Top Control Built-in Dishwasher), and an Undersink Water Filtration System. Pros: Ease of scheduling an appointment, especially on a weekend; …”
K Στίβενσον · ★★★ · Google · Nov 2025

We read 5 of 638 reviews · newest from Mar 2026

(804) 714-0861
Full report →Website ↗
11

Stemmle Plumbing Repair Inc.

Caveats apply24/7 per Google listing
4.6 (590 Google reviews) 7.1 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Dispatches fast even at 9pm on emergencies and handles complex diagnostics well, but charges premium rates that some customers find steep for the actual work time.

Rating mix — of the 5 reviews we analyzed590 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 590 reviews so far. Treat this as a first read.

Why we're cautious

  • Limited negative feedback pool (1 of 5 reviews critical on pricing) makes it difficult to assess whether pricing complaints are systemic or isolated, but the one pricing criticism was explicit and detailed (1 of 5 reviews)
  • Pricing concern: one customer rated 2/5 specifically because $781 total charge ($189 dispatch + $592 labor) felt excessive for under one hour of actual work, despite acknowledging technician quality (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: arrived within 1 hour on Sunday evening, and stayed until 1:30am on a late-night backup call (cited in 2 of 5 reviews)
  • 5 of 5 reviewers praise technician professionalism, politeness, and respectfulness on the job (cited in 5 of 5 reviews)
  • 4 of 5 reviewers highlight diagnostic expertise and ability to solve problems other contractors missed (cited in 3 of 5 reviews)
What reviewers praise
“Wanted to highlight how fast and efficient Stemmle was in helping me identify that my septic tank was not only backed up to my house but also ways to remediate my issue. Trey came out at 9pm and was here till 1:30am helping us with the backed up line. He …”
Dj GON · ★★★★★ · Google · May 2026
The most critical take we found
“My 84 year old aunt had a blockage in her sewer line this past Sunday so we called Stemmle and they said that they could get to us in about an hour. They arrived at little after 6pm and assessed the situation. They told us that there would be a dispatch fee …”
Gary Brower · ★★ · Google · Jun 2026

We read 5 of 590 reviews · newest from Jun 2026

(804) 744-6401
Full report →Website ↗
12

360 Plumbing Service LLC

Caveats apply24/7 per Google listing
4.9 (306 Google reviews) 11.8 mi from downtown Richmond

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Excellent technical work and honest pricing, but severe project management failures and unprofessional behavior on larger jobs—hire them for small repairs, not renovations.

Rating mix — of the 5 reviews we analyzed306 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 306 reviews so far. Treat this as a first read.

Why we're cautious

  • Project abandonment pattern: Homeowner required constant follow-up to complete basic tasks, including reconnecting outdoor spigots that were disconnected during work (1 of 5 reviews)
  • Property damage during work: Review documents $400 in siding damage caused during project (appears credited but indicates careless execution) (1 of 5 reviews)
  • Severe project management on multi-month jobs: 1 bathroom renovation took 7 months instead of 1 month with no proactive communication about inspection failures (1 of 5 reviews)

To be fair

  • Strong workmanship quality: 3 of 5 reviews specifically praise the quality of plumbing installations and repairs (cited in 3 of 5 reviews)
  • Fast emergency response: 2 reviews highlight quick response to urgent plumbing needs, including same-day service on weekends (cited in 2 of 5 reviews)
  • Honest pricing practices: 1 reviewer credits the company with saving them money through transparent advice (cited in 1 of 5 reviews)
What reviewers praise
“They have a young man, I think his name is Brandon or Brendan, but he was HONEST with me and saved me money. I WILL use this company in the future for several upcoming repairs BECAUSE of this young man who is obviously very knowledgeable. Thank you.”
Forest McNeill · ★★★★★ · Google · Feb 2026
The most critical take we found
“Adequate work quality, but extremely poor project management and professionalism I hired this company in July 2025 for bathroom plumbing work with a rough-in inspection. Their quote was competitive with other contractors I received estimates from - this was …”
Mumby · ★★ · Google · Feb 2026

We read 5 of 306 reviews · newest from Feb 2026

(804) 708-3008
Full report →Website ↗
13

The Plumbing Officials

Caveats apply24/7 per Google listing
4.9 (221 Google reviews) 8.0 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency responder with strong workmanship, but follow-up on non-urgent jobs can be inconsistent and pricing on routine calls may feel high.

Rating mix — of the 5 reviews we analyzed221 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 221 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews describes service recovery after calls 'fell through the cracks' and hints at communication/responsiveness failures on scheduled work (1 of 5 reviews)
  • Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back (1 of 5 reviews)
  • Routine service pricing concerns: $195 charge to adjust water heater thermostat and $500 drain snake flagged by reviewer as potentially inflated (1 of 5 reviews)

To be fair

  • Exceptional emergency response: 30-minute arrival and 1-hour resolution on burst pipe at fair after-hours rates (cited in 1 of 5 reviews)
  • Expert execution and honest pricing: 3 of 5 reviewers specifically praise fair pricing and no upselling (cited in 3 of 5 reviews)
  • Strong communication and customer education: takes time to explain work and answer homeowner questions without pressure tactics (cited in 2 of 5 reviews)
What reviewers praise
“Khalil from The Plumbing Officials did a fantastic job! He was very friendly and professional, and he took the time to answer all the questions I had about plumbing around my house, which I really appreciated. It’s clear he cares about his work and his …”
Shannon Bredemeier · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 221 reviews · newest from Apr 2026

(804) 502-6116
Full report →Website ↗
14

M.A. Williams Drain Cleaning & Plumbing

Caveats apply24/7 per Google listing
4.3 (168 Google reviews) 4.2 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response (next-day arrival common) with strong workmanship, but pricing transparency issues—single parts quoted at $405 while similar work elsewhere runs $100-200.

Rating mix — of the 5 reviews we analyzed168 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 168 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness concern: 1 of 5 reviews expresses strong dissatisfaction with a $405 charge and questions fairness by comparing to lower quotes for similar work (1 of 5 reviews)
  • Significant pricing inconsistency: One reviewer charged $405 for a single part replacement while another paid $100-200 for water tank repair, with no explanation for 2x-4x price variance (1 of 5 reviews)

To be fair

  • Rapid emergency response: 4 of 5 reviews mention same-day or next-day arrival, with one reporting arrival within an hour (cited in 4 of 5 reviews)
  • Skilled technician team: 4 reviews specifically name Daniel and/or Keith as knowledgeable professionals who solve complex problems (cited in 3 of 5 reviews)
  • Honest diagnostics and bid adherence: Handled complex sewer main break with excavation, stuck to bid despite unexpected complications (cited in 1 of 5 reviews)
What reviewers praise
“Daniel was exceptional. Finished the job in great time. Cleaned up after himself. Showed up the very next day after I called. A very nice young man that does great work. I recommend this company highly. And ask for Daniel when you call.”
Loretta Moneymaker · ★★★★★ · Google · Mar 2026
The most critical take we found
“I was charged $405 to replace this part. Nothing more was done. In a below review by Stephen he was charged $100 to $200 for fixing his water tank. Why is there a considerable discrepancy in pricing? Shameful!!! The lowest reviews are the most truthful.”
SJ · ★ · Google · Mar 2026

We read 5 of 168 reviews · newest from Mar 2026

(804) 203-2664
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
15

F.H. Furr Plumbing, Heating Air Conditioning & Electrical

We'd call someone else first24/7 per Google listing
4.9 (4,646 Google reviews) 16.7 mi from downtown Richmond

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Extremely responsive with exceptional technician quality, but one review raises serious concerns about aggressive high-pressure sales tactics and misdiagnosis on HVAC systems.

Rating mix — of the 5 reviews we analyzed4,646 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 4,646 reviews so far. Treat this as a first read.

Why we're cautious

  • Aggressive high-pressure sales tactics documented: one reviewer reports technician claimed unnecessary replacement of second HVAC unit, repeatedly mentioned discounts to justify $38k+ pricing, made personal credit-score comparisons, and attempted to initiate financing application without explicit customer consent (1 of 5 reviews)
  • One review describes condescending behavior and presumptive assumptions about customer creditworthiness based on age and recent home purchase (1 of 5 reviews)
  • One review reports misdiagnosis: technician claimed fan needed replacement when actual issue was a disconnected wire and dead animal—second opinion resolved for couple hundred dollars vs. $35,500 quote (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise fast emergency response and same-day availability, including one during 100°+ heat emergency (cited in 3 of 5 reviews)
  • 4 of 5 reviews highlight technician professionalism, knowledge, and respect for property (shoe covers mentioned, thorough explanations, educational approach) (cited in 3 of 5 reviews)
  • 3 of 5 reviews specifically praise transparent communication with multiple repair options presented before upselling (cited in 3 of 5 reviews)
What reviewers praise
“My technician, Mark Graham, was awesome! After inspecting my water heater issue and a bathroom leak, he clearly explained what was going on and gave me multiple repair options, ranging from the least expensive to more long-term solutions. He helped me choose …”
Dude · ★★★★★ · Google · Jun 2026
The most critical take we found
“What a SCAM. Was told that they knew immediately by just looking at the unit run that the fan was shot and needed to be replaced. Then we were told that because of our unit's age, it wasn't worth it to fix the fan and we just needed to replace the whole thing …”
Emily Cupido · ★ · Google · May 2026

We read 5 of 4,646 reviews · newest from Jun 2026

(804) 818-4073
Full report →Website ↗

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Richmond we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 170 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Nearby city guides

Studley, VA · 16 plumbers · 18 miCrozier, VA · 20 plumbers · 23 miThornburg, VA · 24 plumbers · 47 miSpotsylvania, VA · 24 plumbers · 52 mi