Mr. Rooter Plumbing of Richmond, VA
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Plumbers go above and beyond on complex jobs and pricing, with consistently strong workmanship—but scheduling transparency and administrative follow-up can lag.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Richmond, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Tackles difficult diagnoses that other plumbers avoid or oversimplify. One reviewer reported a plumber suggested unnecessary wall demolition; Mr. Rooter found a non-invasive solution instead.
1 cited review
“gave us nice price package for 3 different services. No opening of walls”
Willingness to persist on hard problems. Plumber returned early unprompted to complete a multi-day residential water line issue that neighbors said took days or went unsolved.
1 cited review
“he came back early and continued fixing it and found bad pipe line areas”
Fair pricing on bundled work. Multiple reviews praise transparent, competitive pricing for multi-service jobs without unnecessary structural intervention.
2 cited reviews
“gave us nice price package for 3 different services. No opening of walls”
“completed work with good craftsmanship and at fair price”
All 5 reviews rate 5/5 stars with strong Google presence (4.9/5 across 659 reviews).
5 cited reviews
“stepped in and helped with multiple things without hesitation”
“gave us nice price package for 3 different services. No opening of walls”
“completed work with good craftsmanship and at fair price”
“he came back early and continued fixing it and found bad pipe line areas”
“worked with us on scheduling and explained everything”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer reported inconsistent cleanup and administrative friction (payment/receipt issues) on same job, suggesting potential operational gaps despite quality workmanship.
“worked with us on scheduling and explained everything”
Timeline estimates unreliable on complex jobs. One bathroom remodel took approximately three times longer than initially estimated.
“worked with us on scheduling and explained everything”
Administrative/payment closure process reported as disorganized and difficult. Reviewer noted 'nightmare to close out the job payment and get a receipt.'
“worked with us on scheduling and explained everything”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Brandon from Mr. Rooter was incredible to work with. We were dealing with several issues at one of our listings, and not all of them were even plumbing related, but he stepped in and helped with multiple things without hesitation. His attitude and willingness to go the extra mile made a stressful situation so much easier. Really grateful for his help and would absolutely recommend him!”
“Mitchell did a great job fixing/repairing our shower faucet & cartridge, tank and valve. The first plumber who came (they said they're "near") suggested opening a hole behind the shower valve to replace it. It was a waste of time & money. I should have called Mr. Rooter and not that other "near" plumbing company . They gave us a nice price package for 3 different services. No opening of walls behind the shower …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 659 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire Mr. Rooter Plumbing of Richmond, VA?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Richmond, VA?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.