The Plumbing Officials
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Fast emergency responder with strong workmanship, but follow-up on non-urgent jobs can be inconsistent and pricing on routine calls may feel high.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency response: 30-minute arrival and 1-hour resolution on burst pipe at fair after-hours rates
Cited in 1 of the 5 reviews we analyzed.
Expert execution and honest pricing: 3 of 5 reviewers specifically praise fair pricing and no upselling
2 cited reviews
“Never tried to upcharge or find unnecessary issues to increase price.”
“Quickly took care within 3 days at fair price with expert execution.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong communication and customer education: takes time to explain work and answer homeowner questions without pressure tactics
2 cited reviews
“Took time to answer all questions about plumbing around house.”
“Quickly took care within 3 days at fair price with expert execution.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews describes service recovery after calls 'fell through the cracks' and hints at communication/responsiveness failures on scheduled work
Cited in 1 of the 5 reviews we analyzed.
Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back
Cited in 1 of the 5 reviews we analyzed.
Routine service pricing concerns: $195 charge to adjust water heater thermostat and $500 drain snake flagged by reviewer as potentially inflated
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Khalil from The Plumbing Officials did a fantastic job! He was very friendly and professional, and he took the time to answer all the questions I had about plumbing around my house, which I really appreciated. It’s clear he cares about his work and his customers. Everything was handled efficiently and with great attention to detail. I would absolutely recommend Khalil and The Plumbing Officials to anyone in need of …”
“I cannot recommend The Pluming Officials highly enough! They recently helped with a plumbing issue for my mother who is a senior citizen, and the service was absolutely outstanding. They were incredibly patient, kind, and took their time to make sure the job was done right. They worked tirelessly until the issue was completely resolved and never tried to upcharge us or find unnecessary issues to increase the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 221 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire The Plumbing Officials?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own The Plumbing Officials?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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