Benjamin Franklin Plumbing of West Richmond
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Owner-operated shop that tackles complex jobs end-to-end with same-day scheduling, but watch for scope creep on quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Richmond, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: responded to Saturday end-of-shift sewer backup and scheduled major repair for Monday morning, with owner present
1 cited review
“owner showed pride in work, completing project end to end”
Owner involvement and pride in work: Chris Jr. personally showed up for multi-day sewer line replacement and finishing grading, demonstrating accountability
1 cited review
“owner showed pride in work, completing project end to end”
Significant cost savings vs. competitors: one reviewer saved thousands of dollars when Michael identified the actual problem versus competitor's expensive whole-house system recommendation
1 cited review
“thousands less than other company, found problem immediately”
Consistent professional execution: 4 of 5 reviewers explicitly praise neat, professional, quick workmanship
3 cited reviews
“every service is performed professionally and quickly”
“quick to respond, personable and very informative”
“owner showed pride in work, completing project end to end”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent problem diagnosis: multiple reviews note plumbers explained issues clearly and didn't push unnecessary upsells
1 cited review
“thousands less than other company, found problem immediately”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Quote scope creep: one reviewer's bathroom repair estimate doubled in final price, leaving them feeling 'blindsided' despite approving financing
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Service was exceptional. The plumber, Mike was able to respond to our main sewer line backup at the end of shift on Saturday. He was courteous, very thorough in investigating the issue, and honest with his recommendations. He presented me with two very detailed options and the path forward I scheduled a high pressure jetting service for the coming up Monday. That Monday morning, the owner, Chris Jr.and Mike showed …”
“Five Star is the only plumbing service I will call. I have called on them at least 5 times and every service is performed professionally and quickly and with a reasonable cost. I don't dread having to call them out. I trust this company completely.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 574 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire Benjamin Franklin Plumbing of West Richmond?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of West Richmond?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Richmond · Mannboro · Crozier · Petersburg