360 Plumbing Service LLC
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Excellent technical work and honest pricing, but severe project management failures and unprofessional behavior on larger jobs—hire them for small repairs, not renovations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Richmond, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong workmanship quality: 3 of 5 reviews specifically praise the quality of plumbing installations and repairs
3 cited reviews
“Zach did a nice clean install replacing our shower valve.”
“Ryan was efficient, kind, friendly, and extremely professional.”
“Over 7 months for what should have been a 1 month project.”
Fast emergency response: 2 reviews highlight quick response to urgent plumbing needs, including same-day service on weekends
2 cited reviews
“They always respond quickly and never disappoint.”
“Ryan was efficient, kind, friendly, and extremely professional.”
Honest pricing practices: 1 reviewer credits the company with saving them money through transparent advice
1 cited review
“He was HONEST with me and saved me money.”
Professional individual technicians: Multiple reviews (Ryan, Zach, Brandon) mention specific crew members delivering courteous, efficient service
3 cited reviews
“Ryan was efficient, kind, friendly, and extremely professional.”
“Zach did a nice clean install replacing our shower valve.”
“He was HONEST with me and saved me money.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Project abandonment pattern: Homeowner required constant follow-up to complete basic tasks, including reconnecting outdoor spigots that were disconnected during work
“Over 7 months for what should have been a 1 month project.”
Red flag
Property damage during work: Review documents $400 in siding damage caused during project (appears credited but indicates careless execution)
“Over 7 months for what should have been a 1 month project.”
Severe project management on multi-month jobs: 1 bathroom renovation took 7 months instead of 1 month with no proactive communication about inspection failures
“Over 7 months for what should have been a 1 month project.”
Poor communication and accountability: County inspection failures were not reported to homeowner; homeowner discovered via independent inquiry after 6+ months
“Over 7 months for what should have been a 1 month project.”
Unprofessional job site conduct: 1 review documents left construction debris, loud/unprofessional behavior from crew, and a bottle of urine left in yard
“Over 7 months for what should have been a 1 month project.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Adequate work quality, but extremely poor project management and professionalism I hired this company in July 2025 for bathroom plumbing work with a rough-in inspection. Their quote was competitive with other contractors I received estimates from - this was not a budget option. The work was not fully completed and inspected until February 2026 - over 7 months for what should have been a 1 month …”
Positive
“They have a young man, I think his name is Brandon or Brendan, but he was HONEST with me and saved me money. I WILL use this company in the future for several upcoming repairs BECAUSE of this young man who is obviously very knowledgeable. Thank you.”
“Super professional crew. Ryan came out twice to our location to give us a plumbing quote and came back to do the work. We needed a 3 compartment sink installed and some minor plumbing work. Ryan was efficient, kind, friendly, and extremely professional. Very grateful we chose 360 plumbing for our business needs and will be using them for any future work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 306 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire 360 Plumbing Service LLC?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own 360 Plumbing Service LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Richmond · Mannboro · Petersburg · Crozier