Michael & Son Services
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Technicians arrive same-day with professional attention to detail, explain work clearly, and charge fairly—but only 5 reviews means limited track record for emergency reliability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Richmond, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day or next-day scheduling even during adverse weather (snow mentioned in 2 reviews)
1 cited review
“He was knowledgeable about his work and able to communicate well with me on the problem & cost.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians explain problems and solutions clearly so homeowners understand costs and can make informed decisions (3 reviews emphasize communication quality)
2 cited reviews
“He was on time and professional! And provided a coloring book for our toddler.”
“He was knowledgeable about his work and able to communicate well with me on the problem & cost.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clean, safety-focused workmanship with attention to detail (boot covers, wire organization, professional presentation)
1 cited review
“The wiring was clean, well-organized, and clearly installed with safety and long-term reliability in mind.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing perceived as fair and 'crazy affordable' relative to service quality (1 direct mention with favorable comparison)
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Andrew was friendly and provided great information so we could make informed decisions for our home and family. He provided lots of different options and we didn’t feel like we were being “conned” or tricked as we often do. He was on time and professional! And provided a coloring book for our toddler. He returned a week later to install our water heater and was able to navigate the challenges of our home with ease. …”
“Jason Hall did EXCELLENT. such great service and just an all around stand up guy. Would recommend this company and Jason to anyone needed service. Thanks Jason! - Michelle Mansour”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 9,708 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Michael & Son Services?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Michael & Son Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.