Roto-Rooter Plumbing & Drain Services
Plumber · Petersburg, VA · Open 24 hours per Google listing
Our verdict
Arrives fast and communicates well, but installation quality is inconsistent—one reviewer paid extra to fix a botched P-trap installation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 14 plumbers we've reviewed in Petersburg, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise responsiveness and quick arrival, including early arrival before scheduled appointment
2 cited reviews
“Tech came a day earlier than the final appointment date”
“He was honest, knowledgeable, and efficient”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviewers highlight knowledgeable technicians who explain problems clearly and provide education
2 cited reviews
“He was honest, knowledgeable, and efficient”
“Tech came a day earlier than the final appointment date”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Easy weekend scheduling availability noted by reviewer
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents installation failures (P-trap and wire placement) that customer lost confidence in service recovery, citing previous job issues as contributing to reluctance to use Roto-Rooter again for related work
Cited in 1 of the 5 reviews we analyzed.
Installation workmanship quality issues: incorrect P-trap installation on garbage disposal that caused water backup, requiring customer to pay $99 for another plumber to fix; power wires also not properly secured per manufacturer instructions
Cited in 1 of the 5 reviews we analyzed.
Pricing appears high relative to market (50/100 fairness score indicates significant concern), though limited direct evidence in reviews—one customer paid $99 service charge to fix Roto-Rooter's error
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Service: Installation of garbage disposal (InSinkErator Badger 5XL Continuous feed 1/2-HP), dishwasher (GE 24-in Top Control Built-in Dishwasher), and an Undersink Water Filtration System. Pros: Ease of scheduling an appointment, especially on a weekend; notification of time of arrival; professionalism and courteousness of technician. Cons: Incorrect installation of P-Trap that resulted in water shooting …”
Positive
“Chris was extremely beneficial in helping us with an ongoing line issue. He was honest, knowledgeable, and efficient. He installed a clean-out and repaired the line that was damaged as a result of some roots. Thank you for providing us such great service!”
“2nd time we used RotoRooter in the last 10 or so years. Staff is always friendly and professional. Tech came a day earlier than the final appointment date we had. That was great news. Cleared the clog in short order and showed the video of what was wrong plus gave us some tips. We are happy.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 638 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Drain Services?
Best for
- Emergency and same-day calls
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Drain Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Richmond · Petersburg · Studley